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		<title>Keep Leading!® Podcast 170 &#124; Jeff Davis &#124;  The Courage to Leave</title>
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					<description><![CDATA[<p>Jeff Davis International Speaker &amp; Author The Courage to Leave Episode Summary What does it take to walk away from success—and toward authenticity? In this inspiring episode of the Keep Leading!® Podcast, host Eddie Turner sits down with Jeff Davis, speaker, author, and former corporate executive, to explore the true meaning of courage in leadership and life. Jeff shares  [...]</p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/the-courage-to-leave/">Keep Leading!® Podcast 170 | Jeff Davis |  The Courage to Leave</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p><strong>Jeff Davis</strong><br />
<em>International Speaker &amp; Author</em></p>
<p><em><strong>The Courage to Leave</strong></em></p>
<p><iframe src="https://playlist.megaphone.fm?e=CSN5797025413" width="100%" height="200" frameborder="0" scrolling="no"></iframe></p>
<p><strong>Episode Summary</strong></p>
<p>What does it take to walk away from success—and toward authenticity? In this inspiring episode of the <strong>Keep Leading!® Podcast</strong>, host <strong>Eddie Turner</strong> sits down with <strong>Jeff Davis</strong>, speaker, author, and former corporate executive, to explore the true meaning of courage in leadership and life.</p>
<p>Jeff shares his personal journey of leaving a high-powered career to pursue purpose, alignment, and freedom. Together, Eddie and Jeff unpack the emotional resilience behind major transitions, the cost of staying versus the reward of leaving, and how self-leadership shapes personal and professional reinvention.</p>
<p>This episode is a must-listen for anyone navigating <strong>career change, leadership transformation, or personal growth</strong>—and a reminder that real courage isn’t just about leading others, but leading yourself.</p>
<p>🎙️ Tune in now to gain actionable insights, inspiration, and strategies to help you <em>Keep Leading!</em>®</p>
<p><strong>Keep Leading!® Live</strong><br />
<div class="fusion-video fusion-youtube" style="--awb-max-width:600px;--awb-max-height:360px;"><div class="video-shortcode"><div class="fluid-width-video-wrapper" style="padding-top:60%;" ><iframe title="YouTube video player 1" src="https://www.youtube.com/embed/gNfJzvO19Os?wmode=transparent&autoplay=0" width="600" height="360" allowfullscreen allow="autoplay; fullscreen"></iframe></div></div></div></p>
<p><strong>Bio</strong><br />
Jeff Davis is the award-winning author of four books and a sought-after professional speaker, consultant, and mental health advocate. With keynote speeches delivered worldwide, Jeff is recognized as an expert in mental health, authentic leadership, resilience, and more. A TEDx speaker and Forbes contributor, he’s frequently featured on top podcasts. Jeff speaks and consults with schools, nonprofits, organizations, associations, and businesses, and has interviewed influential figures, including a billionaire, Senators, CEOs, and New York Times bestselling authors. Referred to as “The Muhammad Ali of Mental Health,” Jeff is known for his deep insights and openness. He’s traveled to five continents and holds a master’s degree from Johns Hopkins Carey Business School. Originally from Connecticut, Jeff currently resides in Tampa Bay, Florida.</p>
<p><strong>Website</strong><br />
<a href="https://jeffdspeaks.com" target="_blank" rel="noopener">https://jeffdspeaks.com</a></p>
<p><strong>LinkedIn </strong><br />
<a href="https://www.linkedin.com/in/speakerjeffdavis/" target="_blank" rel="noopener">https://www.linkedin.com/in/speakerjeffdavis/</a></p>
<p><strong>Twitter</strong><br />
<a href="https://x.com/jeffdavis027" target="_blank" rel="noopener">https://x.com/jeffdavis027</a></p>
<p><strong>Facebook </strong><br />
<a href="https://www.facebook.com/speaker.jeffreydavis/" target="_blank" rel="noopener">facebook.com/speaker.jeffreydavis/</a></p>
<p><strong>Instagram </strong><br />
<a href="https://www.instagram.com/jeffldavis/" target="_blank" rel="noopener">https://www.instagram.com/jeffldavis/</a></p>
<p><strong>Subscribe, share, and review on Apple Podcasts!</strong><br />
<a href="https://podcasts.apple.com/us/podcast/keep-leading/id1461490512" target="_blank" rel="noopener">https://podcasts.apple.com/us/podcast/keep-leading/id1461490512 </a></p>
<p><strong>Subscribe, share, and review on Spotify</strong><br />
<a href="https://open.spotify.com/show/0I7uAW3x4AWsLe6cnAzHp7?si=14549a44dec3495f" target="_blank" rel="noopener">https://open.spotify.com/show/0I7uAW3x4AWsLe6cnAzHp7?si=14549a44dec3495f</a></p>
<p><strong>Full Episode Transcripts and Detailed Guest Information</strong><br />
<a href="https://KeepLeadingPodcast.com" target="_blank" rel="noopener">www.KeepLeadingPodcast.com</a></p>
<p><strong>Keep Leading LIVE (Live Recordings of the Keep Leading!® Podcast)</strong><br />
<a href="https://KeepLeadingLive.com" target="_blank" rel="noopener">www.KeepLeadingLive.com</a></p>
<p><strong>Connect with Eddie Turner</strong><br />
Website: <a href="https://www.eddieturnerllc.com">https://www.eddieturnerllc.com</a><br />
LinkedIn: <a href="https://www.linkedin.com/in/eddieturner" target="_blank" rel="noopener">https://www.linkedin.com/in/eddieturner</a></p>
<p><strong>About the Keep Leading!® Podcast</strong></p>
<p>The Keep Leading!® podcast is designed for individuals passionate about leadership. It focuses on leadership development and insights. Join your host, Eddie Turner, as he engages with accomplished leaders and influential figures from around the world about their journeys to leadership excellence. Listen as they share their leadership strategies, techniques, and insights.</p>
<p><strong>Share the Inspiration</strong></p>
<p>Are you inspired by what you hear? Share the episode with your network to help spread the message of empowerment and leadership. Use the hashtags #KeepLeading and #KeepLeadingPodcast to join the community of listeners dedicated to continuous growth and excellence in leadership.</p>
<h3>Transcript</h3>
<p><strong>Eddie Turner:</strong><br />
Hello everyone. Welcome to Keep Leading Live. Keep Leading Live as the Keep Leading Podcast, live stream version, is dedicated to leadership development and insights. I&#8217;m your host, Eddie Turner, the leadership accelerator. I work with leaders to accelerate performance and drive impact through the power of executive coaching, masterful facilitation,</p>
<p>and professional speaking. Today I&#8217;m streaming live on LinkedIn, YouTube and Facebook. Share, hit that share button so that your friends could get a copy of this recording when it&#8217;s completed or even be able to tap in live as we&#8217;re having this discussion. And if you have questions for my guests, feel free to submit your questions. And as long as they come through on the platform, sometimes they don&#8217;t.</p>
<p>I&#8217;m happy to entertain that live and allow my expert guests to answer your questions. Look for this episode also via replay, not just on the social media feeds, but also on your favorite podcast platform where you can download the audio anywhere in the world. And if you&#8217;re using Spotify, you&#8217;ll get the audio and the video.</p>
<p>Have you ever been in a situation where you were so frustrated at work? You were so just feeling like you were being eviscerated, that you wanted to give up, just throwing the towel? More and more people are reporting feeling that way. But for a variety of reasons, they have to hang on.</p>
<p>And so they deal with these circumstances that are less than healthy, that are less than ideal. What can you do? To answer that question, I&#8217;ve invited my expert guest today, Jeff Davis. Jeff Davis has taken his own experiences and those of countless others and detailed them in his new book.</p>
<p><strong>Eddie Turner:</strong><br />
that is entitled, The Courage to Leave, Breaking Free from Toxic Workplaces. So in our conversation today, we&#8217;re gonna talk about how you can recognize toxic work environments, what you can do about them, and how you can protect your mental health while strategizing for your next career move. Jeff is the person to talk about this.</p>
<p>And this isn&#8217;t his only book. He&#8217;s written four books and he&#8217;s a leadership expert in addition to being a mental health expert. Jeff, welcome to the Keep Bleeding podcast.</p>
<p><strong>Jeff Davis:</strong><br />
Eddie, absolute pleasure to be here. I&#8217;m looking forward to our discussion today.</p>
<p><strong>Eddie Turner:</strong><br />
Well, it&#8217;s an honor to have you and something else about you that people may not know that I am dying to find out the answer to is you&#8217;ve been referred to as the Muhammad Ali of mental health. How did that come about?</p>
<p><strong>Jeff Davis:</strong><br />
Yes, so I have a dear friend and colleague who is a fellow speaker and that&#8217;s a nickname he gave me because he noticed I was very persistent in talking about mental health and it&#8217;s also something that a lot of people avoid, which we of course share respectfully, but at the same time realize that to shatter the taboo and to help people, we need to keep talking about it. And this dear friend of mine by the name of Aditya, he saw that despite</p>
<p>people not necessarily agreeing with me speaking up about it or understanding or even always supporting it. I always truly believed in that North Star to speak up, to help people with their mental health and to keep this conversation going. So he gave me that nickname and it&#8217;s one that has stuck.</p>
<p><strong>Eddie Turner:</strong><br />
that&#8217;s a tall order. Very nice. So the courage to leave. Tell us what made you write this book.</p>
<p><strong>Jeff Davis:</strong><br />
Yes, the courage to leave. as throughout my career, I&#8217;ve done multiple things simultaneously. I&#8217;ve been this writer and professional speaker, and I&#8217;ve had my corporate career, and they&#8217;ve both supported and complimented one another. And in a transparent way, I will share with the purpose of helping other people that I&#8217;ve dealt with an extraordinary amount of toxic workplaces. Now, this is not to complain. I&#8217;m sharing this to shine a light on it and to help other people who may be struggling as well.</p>
<p>I&#8217;m talking about walking out on the spot in a job I had in Times Square, New York City, dealing with a corrupt CEO in Connecticut. I had a very unfortunate situation happen at a team event in New York where a colleague actually charged me with a weapon, specifically a knife, and he had to be held back by some of his colleagues. A very unfortunate. I then go overseas to the Netherlands. I lived overseas for many years and I dealt with</p>
<p>a number of toxic companies, including a corrupt multi-billion euro conglomerate that I stood up to with, my team of lawyers. Now I share all that because I&#8217;m one person. And for this book I wrote, it was really important to me that I get other perspectives in the book talking about all different kinds of workplace harassment. And I&#8217;m speaking up about it because it&#8217;s prevalent and because not enough people are talking about it. And there are many people who feel stuck in a loan.</p>
<p>And my most sincere hope, desire and intention is that people feel heard, seen, acknowledged and valued by this discussion that&#8217;s happening.</p>
<p><strong>Eddie Turner:</strong><br />
Interesting. Thank you for sharing that.</p>
<p>birthing of a book where it came from. So when you start to dissect what a toxic workplace looks like, how do you help people to understand the difference between a toxic workplace as compared to a workplace that just has your typical challenges that we should all expect?</p>
<p><strong>Jeff Davis:</strong><br />
Yes, it&#8217;s a subtle nuance and it will actually vary per person in the sense that what one person may interpret as harassment may not necessarily be that way to another person. But the important distinction here is that on the person on the receiving end, if they feel it&#8217;s harassment, then it is. So what I would say is, is it something that&#8217;s recurring? Is it being repeated over time? I think about my friend Anya, who I featured in the book, who worked at Metta.</p>
<p>aka Facebook, and the subtle bullying she experienced was not direct and it was not overt, but it was covert where it happened repeatedly. So a lot of times a one-off event can occur and we all make mistakes, myself included. And if that event can be addressed respectfully, and if it can be prevented moving forward, you may not be dealing with a toxic workplace, you&#8217;re just dealing with the imperfection of human beings. If those events occur repeatedly,</p>
<p>If there&#8217;s nothing being done to prevent it from moving forward, if people aren&#8217;t open to conversations, and if you feel like you&#8217;re being bullied or harassed or discriminated against, then indeed it is a toxic environment. So that is the nuance to pay attention to.</p>
<p><strong>Eddie Turner:</strong><br />
Show 1-2.</p>
<p><strong>Jeff Davis:</strong><br />
Say that again.</p>
<p><strong>Eddie Turner:</strong><br />
What should one do in those circumstances?</p>
<p><strong>Jeff Davis:</strong><br />
Yes. So if you are in that situation where you find that you&#8217;re being bullied and harassed, first of all, I encourage anyone and everyone to speak up. There&#8217;s enormous power in speaking up. That could be to your boss, to your boss&#8217;s boss, even someone in leadership in the executive C-suite. Now I do acknowledge that it can be very scary to speak up and not everyone may want to do that. So there are other things that you can do where you can talk to colleagues about the situation.</p>
<p>and you can seek resources. I will say that human resources often is not as supportive as they claim to be, but I will say that in every workplace, even with bad eggs, you can find at least one person who might be able to advocate or sponsor for you, or can at least be a listening ear. Another thing I encourage people to do is that when the bullying becomes extreme and it becomes something that&#8217;s really hurting your health, I encourage others to seek legal counsel.</p>
<p>There are all sorts of workplace lawyers, employment lawyers, and that&#8217;s something that could be very valuable as well. Seeking legal counsel is how in fact I defeated the corrupt company. So those are things you can do. It doesn&#8217;t mean you have to quit on the spot. I do encourage others to look for new opportunities and to get out of there if the entire ecosystem is toxic. As you said to me once before, Eddie, in one of our previous conversations, sometimes the toxicity is completely pervasive in that culture.</p>
<p>In that case, I say get out. And if you&#8217;re not able to leave on the spot because you need the income to pay your bills, then that&#8217;s where you&#8217;re looking for a new job while biding your time. And as I said, while speaking up about the situation.</p>
<p><strong>Eddie Turner:</strong><br />
You said that sometimes HR is not as helpful as we might hope. And in your book, you refer to your own experience with the actual director of HR.</p>
<p><strong>Jeff Davis:</strong><br />
Yes, that is something that I found not only in my experience, but in the conversations with many other people. And I learned this the hard way. I was a little bit in the dark at first where I thought, it&#8217;s human resources. They&#8217;re there to help you. And more often than not, and it&#8217;s not black and white, but more often than not, I will say this, human resources is there to protect the interests of the company.</p>
<p>Now, yes, there are exceptions to the rule. There are good HR people out there as well. However, a lot of the times they&#8217;re not going to have your best interests at heart. They may not help you to end bullying if, for example, the perpetrator is someone who is valued by the company. They may not even respect the fact that you spoke up. So that&#8217;s something crucial to keep in mind that HR director, I defeated him by</p>
<p>consulting the legal resources, I talked to colleagues both in and outside of the workplace who were also dealing with his harassment demands, threats and corruption. And then of course, knowing that knowledge is power and applied knowledge is power, I was able to speak up not only with my lawyers, but I actually spoke up to the global CEO of the company. And I told the global CEO respectfully what happened and he proceeded to fire the HR director. So I really, really espouse the power.</p>
<p>of speaking up and it&#8217;s something that I&#8217;ve seen in my experience and I&#8217;ve seen work for other people as well.</p>
<p><strong>Eddie Turner:</strong><br />
Now, what you&#8217;re describing requires a lot of courage. That&#8217;s not something that is within the realm of many people. So where does this courage come from?</p>
<p><strong>Jeff Davis:</strong><br />
That&#8217;s a great point. And I&#8217;ve never been asked that specific question before. tip kudos and hats off to you for that. I first of all would say, find your inner strength. If you&#8217;re, if you&#8217;re seeking for your courage, first of all, it&#8217;s okay. If you feel scared, in fact, acknowledge that you feel scared. like to tell others about a technique called R A V recognize, acknowledge, validate. And I&#8217;m sharing this to help others find their inner strength and then ultimately courage at their core.</p>
<p>You recognize, you simply are recognizing how you&#8217;re feeling. You acknowledge it. I see you, I feel you, and you validate it. You put a name to the emotion. You could say, you know, are you scared? Are you confused? Are you angry? Maybe it&#8217;s a mix of all of that. And once you&#8217;ve gone through that process and you&#8217;ve done the inner work, you can connect with your inner strength, and that&#8217;s how you can find courage. I would also say to know this,</p>
<p>When you speak up, it&#8217;s not just for you. It&#8217;s for other people as well. That corrupt company, there was someone who was actually considering this is very sad, very, very sad. He was considering ending his life because the HR director bullied harassed and threatened him to such an extreme point. He called me up and I convinced him to continue living. I&#8217;m saying this because finding courage comes from knowing that other people are hurting too.</p>
<p><strong>Eddie Turner:</strong><br />
you</p>
<p><strong>Jeff Davis:</strong><br />
and you&#8217;re helping a lot of people by speaking up. So connecting with your true self, acknowledging how you feel and going within to find that inner strength to say, you know what, I&#8217;m not gonna tolerate this anymore.</p>
<p><strong>Eddie Turner:</strong><br />
Okay, well thank you for sharing that helpful tip for us, Jeff, and how we can muster up the courage to take an action. Because when you&#8217;re talking about taking on the HR director, taking on, you mentioned speaking to the global leadership team, that&#8217;s no small potato, as we say, where I came from.</p>
<p><strong>Jeff Davis:</strong><br />
Yeah.</p>
<p><strong>Eddie Turner:</strong><br />
Very good. All right, I want to take a quick pause here to acknowledge the sponsors of the Keep Leading podcast. If a single employee&#8217;s indecision can cost an organization $10,000 to a million dollars, imagine the potential financial impact when more individuals are added to this indecision equation. It can spiral out of control quickly. And</p>
<p>I would like to share here for those who are watching the live program what this looks like on the screen. Decision X is a bespoke on-demand service designed to help your leaders overcome a decision and move forward with their work. Visit Papillon MDC and discover how you can help your team get unstuck, perspective, and advance today. That&#8217;s Papillon.</p>
<p>MDC based out of Canada, my great friends there and Canada. All right. So we&#8217;ll stop sharing that one and switch over to the next organization I want to acknowledge. And that is the C-suite radio network. I mentioned in the introduction that you can download these episodes by visiting C-suite network.</p>
<p>dot com, where the C-suite radio is. So C-suite radio, the Keep Leading Podcast is a part of the C-suite radio network where we&#8217;re turning up the volume on business. So in addition to other places that you can download these episodes, visit the C-suite network and get connected to my other colleagues there who are also doing great podcasts. All right.</p>
<p>So I want to turn back to my conversation here with Jeff Davis. Jeff Davis is an award-winning author, professional speaker, a leadership and mental health expert, the book, out of these four books, the book we&#8217;re talking about today is The Courage to Leave. And you share with us some interesting ways to identify a toxic workplace.</p>
<p><strong>Eddie Turner:</strong><br />
steps we can take if we find ourselves in that situation before our break. Here&#8217;s what I want to know, Jeff. You talked about it from an individual&#8217;s perspective who is going through it. What can leaders who are observing what this, what other individuals might be going through, what can they do? Because sometimes they see it unfolding and they know that that person is right into the core who is putting people through this.</p>
<p>But they feel, even though they&#8217;re in a leadership position, they feel paralyzed.</p>
<p><strong>Jeff Davis:</strong><br />
Yes. Excellent question here. I&#8217;m going to start with a general point and then I&#8217;m going to go into a more specific point that I talk into with the book so that I can add as much value here as possible. So first off, we talked about courage. This is something that has come up in our discussion here today. And I would encourage the senior leaders, the executive team, the C-suite to have the courage to address the behavior with the bully. Now,</p>
<p>It may not mean firing them on the spot, but it could mean letting someone go. And what I&#8217;ve seen in my experience and also other people I talked to is that people knew who the bad egg or the bad eggs was or were, but the senior leaders didn&#8217;t have the courage to address it and to eventually let them go. So having the guts to sit them down and to acknowledge your behavior is hurting others. can walk them through a plan.</p>
<p>You can walk them through mentorship to improve. And if they don&#8217;t improve, you do need to let them go. Sounds simple. A lot of companies really struggle to let them go. I&#8217;ll now very quickly go into a four step process that truly can help all leaders to implement this at an entire organizational level. This is how culture shift occurs. First of all, we want, we want to step out of siloed training.</p>
<p>We want to look at the entire system, the entire culture of the organization. And if you can step away from just the individual and look at how could you train the entire team that will elevate things. Then we have experiential versus passive learning. And this is something where Eddie, you&#8217;re well versed this as a successful executive coach, where this is the power of mentoring and we can mentor team members to experientially learn and then.</p>
<p>essentially get live application in the workplace. This is something that senior leaders kick off, but the change is happening at the granular level. And I&#8217;m saying this because there&#8217;s that disconnect between senior leaders and the granular level, and this will bridge the gap. Two more things. We have a cognitive framework for behavioral change. So we&#8217;re looking at habits. looking at self-awareness. How can we bridge the self-awareness gap? And that&#8217;s something senior leaders can help.</p>
<p><strong>Eddie Turner:</strong><br />
Mm-hmm.</p>
<p><strong>Jeff Davis:</strong><br />
both themselves and the team do. And finally, custom and contextual facilitation. How do these changes impact the goals of the organization? And what I found in my research is that when colleagues, team members and employees can essentially align their habits with the goals of the organization, it will benefit both themselves and the entire company. We need senior leaders to kick this off. We need social proof. We need modeling behaviors. And then we need this ingr-</p>
<p>starting to be implemented at the granular level.</p>
<p><strong>Eddie Turner:</strong><br />
Thank you. Are there any organizations that you consider best in class at following these steps?</p>
<p><strong>Jeff Davis:</strong><br />
Yeah, that&#8217;s a great question. One of the organizations that&#8217;s best in class is Toyota. They have taken measures to completely transform their organization with this kind of effective leadership. So that&#8217;s one organization that I like to talk about. Toyota has been very, very strong in that regard as well. And then I can also think back to my own experiences in my own life. I work for a digital marketing.</p>
<p>consultancy in Connecticut called Acara Partners and they were excellent because the CEO embodied the leadership of putting his employees first. And because he put his employees first, the employees could then make the profits work. So that&#8217;s something that I also like to teach as a leadership expert that you need to put your employees first and they&#8217;ll make the profits and that&#8217;s way better than putting profits first and ringing out your employees.</p>
<p><strong>Eddie Turner:</strong><br />
Absolutely, very good. Well, thank you, Jeff. You&#8217;ve shared very interesting information for us to understand how we can identify talks and workplaces and the steps you can take if we find ourselves in that position. One last item I&#8217;d like to cover is, you mentioned earlier how there were these restraints on people who find themselves in the situation.</p>
<p>be it financially, hey, I need this job, I can&#8217;t leave or whatever the reasons are. If they do realize that the only way out is to leave the organization, it&#8217;s not going to get better by staying or appealing or trying to work the mechanisms for improvement, how can they begin to set up successful exit strategy?</p>
<p><strong>Jeff Davis:</strong><br />
Yes, there are many times where the only way out is to leave. And whether that means you&#8217;re leaving right now or soon or as soon as you can, that truly may be the best strategy in some cases. So first of all, what I like to coach others to do is to explore your options as much as possible. And this is something that I have lived.</p>
<p>I&#8217;ve experienced that others I&#8217;ve talked to as well. I&#8217;ll give you an example. Indeed indeed is a job search engine and I encourage you to look for jobs on indeed. And I&#8217;m not just talking about one or two, but let&#8217;s see if you can do five or seven, maybe 10, maybe if you&#8217;re really on fire, maybe it&#8217;s 20 applications in a single day. And I promise you from the most sincere part of who I am that there are other jobs out there. And I understand the fear that there aren&#8217;t, but there are.</p>
<p>And what I&#8217;ve seen a lot of people do is they&#8217;ll give up after a few rejections. And that&#8217;s why I&#8217;m saying, don&#8217;t just send a couple applications. Don&#8217;t give up after a few rejections, keep going and explore options via a job search engine. Like indeed you can work with recruiters. You can reach out to former colleagues. Colleagues can perhaps join you in that, in the job hunt in terms of helping you. Maybe it&#8217;s pulling you into their organization. Maybe it&#8217;s giving you ideas.</p>
<p>I like to encourage others to do informational interviewing where you&#8217;re identifying what&#8217;s a better job and career for you. And you explore that by reaching out to people via LinkedIn, via email, via networking events, like Rotary, Chamber of Commerce, Kiwanis, Lions, Toastmasters, et cetera. And you can interview people and identify exactly what kind of role that you desire to have. So these are all things that someone can do to get a better exit plan.</p>
<p>and to keep going. I acknowledge how incredibly hard it is, but there are other jobs out there waiting for you. You just have to keep persevering.</p>
<p><strong>Eddie Turner:</strong><br />
Indeed. Thank you, Jeff. What&#8217;s the most important message you want our listeners to take away from our conversation?</p>
<p><strong>Jeff Davis:</strong><br />
Most important message that I would like the listeners to take away from today&#8217;s conversation is that you are not alone. One, you are not alone. So many countless people are dealing with workplace toxicity and they feel stuck all around the world. I promise you, you&#8217;re not alone. And number two, you have options, you have choices, you have other possibilities. And that&#8217;s why you can then move forward to step into activating those possibilities.</p>
<p><strong>Eddie Turner:</strong><br />
Thank you. What quote do you use to help you keep leading?</p>
<p><strong>Jeff Davis:</strong><br />
Yes, there is a phenomenal, fantastic quote by the legendary coach, John Wooden. he talks about, in his specific quote, is that the essential primary key to leadership is to first lead and change yourself and to model that behavior yourself. He talks about the primary key is to first model and change that behavior yourself.</p>
<p>So you have to lead by leading by example. And John Wood is talking about leading by example. And that&#8217;s why I love that quote so much.</p>
<p><strong>Eddie Turner:</strong><br />
Leading by example, and as our show says, keep leading. Very nice. Thank you for sharing that. I want to make sure folks know to reach out to you at jeffdespeaks.com. D as in David, for those who are listening to this on audio. I am showing the actual website for those who are tuned into the live program. Very, very nice. Jeff, it&#8217;s been a pleasure speaking with you. Thank you for being a guest today on the Keep.</p>
<p>leading podcast.</p>
<p><strong>Jeff Davis:</strong><br />
My pleasure, Eddie. Thank you so much for having me today.</p>
<p><strong>Eddie Turner:</strong><br />
And thank you for listening. That concludes this episode, everyone. I&#8217;m Eddie Turner, the Leadership Accelerator, reminding you that leadership is not about our title or our position. Leadership is action. Leadership is an activity. It&#8217;s not the case of once a leader, always a leader. It&#8217;s not a garment that we put on and take off. We must be a leader at our core and allow it to emanate.</p>
<p>in all we do. So whatever you&#8217;re doing, always keep leading.</p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/the-courage-to-leave/">Keep Leading!® Podcast 170 | Jeff Davis |  The Courage to Leave</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
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		<title>Keep Leading!® Podcast 169 &#124; Jeffrey Hull, Ph.D. &#124;  The Science of Leadership</title>
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		<pubDate>Wed, 13 Aug 2025 09:33:15 +0000</pubDate>
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					<description><![CDATA[<p>Jeffrey Hull, Ph.D. Best-Selling Author, Harvard Faculty, Thinkers 50 Top Global Coach 2025, member 100 Coaches, Executive Director, Institute of Coaching, CEO at Leadershift, Inc. The Science of Leadership Episode Summary What does science teach us about becoming a more effective leader? In this episode of the Keep Leading!® Podcast, host Eddie Turner sits down with Dr. Jeffrey Hull, executive coach,  [...]</p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/the-science-of-leadership/">Keep Leading!® Podcast 169 | Jeffrey Hull, Ph.D. |  The Science of Leadership</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p><strong>Jeffrey Hull, Ph.D.</strong><br />
<em>Best-Selling Author, Harvard Faculty, Thinkers 50 Top Global Coach 2025, member 100 Coaches, Executive Director, Institute of Coaching, CEO at Leadershift, Inc.</em></p>
<p><em><strong>The Science of Leadership</strong></em></p>
<p><iframe src="https://playlist.megaphone.fm?e=CSN4179272332" width="100%" height="200" frameborder="0" scrolling="no"></iframe></p>
<p><strong>Episode Summary</strong></p>
<p>What does <em>science</em> teach us about becoming a more effective leader? In this episode of the <strong>Keep Leading!® Podcast</strong>, host <strong>Eddie Turner</strong> sits down with <strong>Dr. Jeffrey Hull</strong>, executive coach, psychologist, and author of <em>Flex: The Art and Science of Leadership in a Changing World.</em></p>
<p>Together, they explore how cutting-edge research in <strong>neuroscience, emotional intelligence, and adaptive leadership</strong> is transforming how we think about success in organizations today. Dr. Hull shares actionable insights on:</p>
<ul>
<li>Applying the science behind <strong>leadership agility and psychological safety</strong>.</li>
<li>Leading teams through rapid change and innovation.</li>
<li>Balancing <strong>data-driven decision-making</strong>with empathy and authenticity.</li>
<li>Developing emotional intelligence to improve team engagement and performance.</li>
</ul>
<p>Whether you’re an <strong>executive, team leader, or aspiring coach</strong>, this conversation offers science-backed strategies to help you lead with clarity, curiosity, and confidence.</p>
<p>Listen now to discover why <strong>leadership is both an art and a science</strong>—and how you can use proven research to <em>Keep Leading!</em>®</p>
<p><strong>Keep Leading!® Live</strong><br />
<div class="fusion-video fusion-youtube" style="--awb-max-width:600px;--awb-max-height:360px;"><div class="video-shortcode"><div class="fluid-width-video-wrapper" style="padding-top:60%;" ><iframe title="YouTube video player 2" src="https://www.youtube.com/embed/lLDt-L5O0pI?wmode=transparent&autoplay=0" width="600" height="360" allowfullscreen allow="autoplay; fullscreen"></iframe></div></div></div></p>
<p><strong>Bio</strong><br />
Jeffrey Hull is a leadership consultant, executive coach, and Executive Director of the Institute of Coaching at Harvard Medical School, where he also serves as a clinical instructor in psychology. Named one of the top fifty coaches in the world by Thinkers50 in 2024, Hull has conducted over 20,000 coaching sessions with senior leaders globally through his consultancy, Leadershift Inc. He is the author of the bestselling book &#8220;FLEX: The Art and Science of Leadership in a Changing World&#8221; and co-author of the upcoming &#8220;The Science of Leadership: Nine Ways to Expand Your Impact&#8221; (July 2025), which combines coaching practices with actionable science for everyday leaders. An adjunct professor at New York University and sought-after keynote speaker, Hull has worked with major organizations including Goldman Sachs, Yale New Haven Medical Institute, and the International Coach Federation, focusing on evidence-based leadership development and transformational coaching techniques.</p>
<p><strong>Website</strong><br />
<a href="https://www.jeffreyhull.com" target="_blank" rel="noopener">https://www.jeffreyhull.com</a></p>
<p><strong>Dr. Jeff Hull’s Book</strong><br />
<a href="https://www.scienceofleadership.com" target="_blank" rel="noopener">https://www.scienceofleadership.com</a></p>
<p><strong>LinkedIn</strong><br />
<a href="https://www.linkedin.com/in/jeffreywhull/" target="_blank" rel="noopener">https://www.linkedin.com/in/jeffreywhull/</a></p>
<p><strong>Subscribe, share, and review on Apple Podcasts!</strong><br />
<a href="https://bit.ly/4kPBcZo" target="_blank" rel="noopener">https://bit.ly/4kPBcZo</a></p>
<p><strong>Subscribe, share, and review on Spotify</strong><br />
<a href="https://spoti.fi/4iOFzlB" target="_blank" rel="noopener">https://spoti.fi/4iOFzlB</a></p>
<p><strong>Full Episode Transcripts and Detailed Guest Information</strong><br />
<a href="https://KeepLeadingPodcast.com" target="_blank" rel="noopener">www.KeepLeadingPodcast.com</a></p>
<p><strong>Keep Leading LIVE (Live Recordings of the Keep Leading!® Podcast)</strong><br />
<a href="https://KeepLeadingLive.com" target="_blank" rel="noopener">www.KeepLeadingLive.com</a></p>
<p><strong>Connect with Eddie Turner</strong><br />
Website: <a href="https://www.eddieturnerllc.com">https://www.eddieturnerllc.com</a><br />
LinkedIn: <a href="https://www.linkedin.com/in/eddieturner" target="_blank" rel="noopener">https://www.linkedin.com/in/eddieturner</a></p>
<p><strong>About the Keep Leading!® Podcast</strong></p>
<p>The Keep Leading!® podcast is designed for individuals passionate about leadership. It focuses on leadership development and insights. Join your host, Eddie Turner, as he engages with accomplished leaders and influential figures from around the world about their journeys to leadership excellence. Listen as they share their leadership strategies, techniques, and insights.</p>
<p><strong>Share the Inspiration</strong></p>
<p>Are you inspired by what you hear? Share the episode with your network to help spread the message of empowerment and leadership. Use the hashtags #KeepLeading and #KeepLeadingPodcast to join the community of listeners dedicated to continuous growth and excellence in leadership.</p>
<h3>Transcript</h3>
<p><strong>Eddie Turner:</strong><br />
Hello, welcome to Keep Leading Live. This is the live edition of the Keep Leading podcast where we look at leadership subjects and the idea is about leadership development and insights for my listeners. I&#8217;m Eddie Turner, the Leadership Accelerator. I work with leaders to accelerate performance and drive impact through the power of executive coaching, masterful facilitation,</p>
<p>and keynote speeches. I&#8217;m broadcasting today on usually LinkedIn, don&#8217;t think that was gonna work, but Facebook and YouTube. This is a part of the C-suite network. So on C-suite radio, you can access this or wherever you download podcasts within a week or so we&#8217;ll have that live there. And this is available on Spotify as a video.</p>
<p>as well as the audio for you to be able to replay later. So we&#8217;ll encourage you to access the show later on in that respect. And if you&#8217;re not following my guests today, I&#8217;m going to encourage you to do that. This is someone who you definitely want to know. Now, here&#8217;s the reason why. This is a Keep Leading Podcast. It&#8217;s all about leadership. And I&#8217;ve examined many aspects of leadership.</p>
<p>And everyone has definitions. And I even took one of my most fulfilling programs I ever took in my life was about the art of leadership. Well, today I have a gentleman who has done research on the science of leadership. What does that mean? Why does it matter? Why should you want to read this new book that he&#8217;s released with that precise title?</p>
<p><strong>Jeffrey Hull:</strong><br />
My guest today is Dr. Jeffrey Hull. Dr. Jeffrey Hull at Department of War.</p>
<p><strong>Eddie Turner:</strong><br />
My guest today is Dr. Jeffrey Hull. Dr. Jeffrey Hull and Margaret Moore have written the book, The Science of Leadership. And we&#8217;re going to look at the systematic elements that they have compiled that allow you to process what effective leadership looks like. And Dr. Jeff Hull is no stranger here on the Keep Leading Podcast. He is one of my few repeat guests.</p>
<p><strong>Jeffrey Hull:</strong><br />
the science of leadership. And we&#8217;re going to look at the systematic elements of the EF compile that allow you to process what effective leadership looks like. And Dr. Jeff Ho is no stranger to that.</p>
<p><strong>Eddie Turner:</strong><br />
So when I saw that he had this new book coming out, it&#8217;s right in harmony with everything that I&#8217;m passionate about. had to interview him. So I&#8217;m grateful that he accepted my interview. Jeff, welcome back to the Keith Levy Podcast.</p>
<p><strong>Jeffrey Hull:</strong><br />
Thank you, Eddie. It&#8217;s a pleasure to be back with you again.</p>
<p><strong>Eddie Turner:</strong><br />
Thank you for agreeing to come back and be with me. Tell our listeners who don&#8217;t know who you are, just a little bit about yourself.</p>
<p><strong>Jeffrey Hull:</strong><br />
Well, like everyone else, I have a long convoluted resume, but the simple version is I am currently the executive director of the Institute of Coaching, which is a global association of coaches affiliated with Harvard Medical School. And I am also a leadership coach like you. So a good portion of my time is spent coaching leaders all over the world.</p>
<p>And then finally I do some writing, as you mentioned, a new book just came out, my third book. And I also teach Harvard Medical School part-time at NYU. And I recently started teaching part-time in Berlin at ESMT, doing some programs there. So a little combination, I guess they call it the portfolio career, writing, teaching, coaching, all the great stuff.</p>
<p><strong>Eddie Turner:</strong><br />
Yeah, but what&#8217;s beautiful is you&#8217;re writing, teaching, coaching, they go hand in hand. And so when you&#8217;re teaching, you&#8217;re bringing real world evidence to the classroom that is practical. Not just we need that hardcore academic component, but you&#8217;re able to blend the two and you&#8217;re a true citizen of the world, truly traveled across the globe. And all of that shows through not only your examples that you share,</p>
<p><strong>Jeffrey Hull:</strong><br />
Right.</p>
<p><strong>Eddie Turner:</strong><br />
but also in your writing and the depth of your research that isn&#8217;t just focused on one hemisphere, as sometimes we might fall into the trap of doing. And therefore, this book is truly something that everyone can benefit from because it has global application. To that end, tell us, you and Margaret Moore, who I&#8217;m also a tremendous fan of, decided to combine your years of experience to write this book. How did that happen?</p>
<p><strong>Jeffrey Hull:</strong><br />
Well, it&#8217;s obviously these things, it&#8217;s a long convoluted story as to how it all fell in place, but Margaret Moore is one of the co-founders of the Institute of Coaching. She has a very long celebrated career in research and science. She was actually a biotech executive before she went into the coaching space. And then I have a psychology background and</p>
<p>was a executive coach and psychologist for a number of years before I joined the Institute of Coaching. So together we have been working, bringing the science of coaching to coaches for over a decade. And we started having a conversation with a publisher a couple of years ago around the lack of access that leaders have, not just coaches, but leaders.</p>
<p>to the latest and greatest research on what makes leadership effective. And we all discussed with the publisher the fact that there are so many academic publications over the last 20, 30 years of research that look at different components of leadership. And they are then written up in academic journals.</p>
<p>And they&#8217;re really interesting if you like reading academic journals. But the reality is that the vast majority of day-to-day leaders, and you know this as well as I do, the people we coach, they don&#8217;t have time to read academic research. They know that it&#8217;s there. They get a little summary here and there from Harvard Business Review or from Forbes. But in general, the academic research that has been building strongly over the last decades</p>
<p><strong>Eddie Turner:</strong><br />
Yes.</p>
<p><strong>Jeffrey Hull:</strong><br />
is really not accessible or not day-to-day usable for most leaders. And so Margaret and I decided with the support of our publisher to basically go through a summary of all the research in the last 20 or 25 years around leadership effectiveness, all the studies. And we did not read 15,000 studies, but what we did do is we went through them.</p>
<p><strong>Eddie Turner:</strong><br />
So</p>
<p><strong>Jeffrey Hull:</strong><br />
bulk of the majority of studies in the last five years on all the different topics related to leadership. And you can imagine it&#8217;s servant leadership, transformational leadership, authentic leadership, agile, there&#8217;s so many different versions, right? And what we tried to do was then putting on our coach hats, we took that research summary</p>
<p><strong>Eddie Turner:</strong><br />
Yes, absolutely.</p>
<p><strong>Jeffrey Hull:</strong><br />
and tried to frame it in such a way that this great academic work, by the way, that includes 22 countries around the world. So it&#8217;s global research, academics from universities all over the world. We look for a way to frame it so that it would be accessible and practical. We created a framework with what we considered to be the nine most studied</p>
<p><strong>Eddie Turner:</strong><br />
you</p>
<p><strong>Jeffrey Hull:</strong><br />
competencies or modalities of leadership. And then we incorporated the two things that I think are really crucial to any leader, which is coaching stories, like real life stories of how these apply, and then finally some practices. So each chapter has real practices that leaders can put into action, or they could work with a coach and use them. The book could be&#8230;</p>
<p><strong>Eddie Turner:</strong><br />
Mm-hmm.</p>
<p><strong>Jeffrey Hull:</strong><br />
used by the leader by him or herself, or it could be used with a coach. But each chapter, each of the nine areas that we focused on has specific practices. So the idea fundamentally was to take really rich research and translate it into something accessible.</p>
<p><strong>Eddie Turner:</strong><br />
Excellent.</p>
<p><strong>Eddie Turner:</strong><br />
And that you&#8217;ve done. So, and thank you for giving me an early copy. I have a digital copy. Normally I&#8217;d have it on my shelf here. Excuse me, sharing that. Now I&#8217;m getting all choked up talking to you. Normally I&#8217;d have that on display. So I have had a chance to read it and it&#8217;s precisely everything you described. So the idea that you have taken 15,000 specific scientific studies across 22 different countries.</p>
<p><strong>Jeffrey Hull:</strong><br />
That&#8217;s okay.</p>
<p><strong>Eddie Turner:</strong><br />
applied your 20,000 hours of coaching to distill it in a way that would be meaningful to not just those in the executive suite who want to understand leadership, no matter what level they&#8217;re at, but also to those who will coach them. That&#8217;s quite powerful. And as evidence of the quality of the research you put into this book, you have some very impressive endorsements.</p>
<p><strong>Jeffrey Hull:</strong><br />
Right.</p>
<p><strong>Eddie Turner:</strong><br />
When you open it up and you see that none other than noted Harvard Business School professor, Amy Edmondson has endorsed this book. Global executive coaching leader and thinker, Marshall Goldsmith has endorsed this book. And the CEO of the International Coaching Federation, Magda Mook has endorsed it. Just to say a couple of people, that tells you the quality of the book and what people think about, who&#8217;s the target audience?</p>
<p>These people have said this is the book you want to read if you&#8217;re in these lanes.</p>
<p><strong>Jeffrey Hull:</strong><br />
Yeah, I think what&#8217;s unique is this approach that we took to leadership is that the vast majority, there&#8217;s hundreds and hundreds of leadership books, and some really good ones. And I think, in fact, you&#8217;ve written a couple of good ones yourself. So there&#8217;s some really good leadership stuff out there. But what we tried to do was to look at the</p>
<p><strong>Eddie Turner:</strong><br />
Yes.</p>
<p><strong>Jeffrey Hull:</strong><br />
studies that academic researchers have been doing on the different domains of leadership over the last decade, couple of decades. And recognizing that the science, I mean, I think most people think of leadership as an art and the science. It&#8217;s a little bit of both. And a lot of the art of leadership is written about by coaches like yourself or me, and also by famous</p>
<p><strong>Eddie Turner:</strong><br />
Yes.</p>
<p><strong>Jeffrey Hull:</strong><br />
famous CEOs, know, Jeff Bezos or CEO Elon Musk or the CEO of Starbucks. What was his name? I&#8217;m forgetting, but you know who I&#8217;m talking about.</p>
<p><strong>Eddie Turner:</strong><br />
Yes, I can&#8217;t believe I forget Howard Schultz.</p>
<p><strong>Jeffrey Hull:</strong><br />
Howard Schultz, yeah. So they write these wonderful stories and they&#8217;re very inspiring. And I think they can be really helpful to leaders, but every leadership dynamic is unique. So you can&#8217;t just read Jeff Bezos&#8217; story and try to replicate that. That&#8217;s a unique situation. It&#8217;s inspiring, but it&#8217;s a particular moment in time with a particular idea. It&#8217;s like an entrepreneur&#8217;s leadership. What we tried to do</p>
<p>is look at the research that is more across the board, across the landscape of leadership, summarize the findings that these professors of 22 different universities across the globe have discovered, and then make that information, which is available in the public domain, but it&#8217;s not easy to read. It takes a lot of extra time and energy. We tried to summarize it in a way</p>
<p><strong>Eddie Turner:</strong><br />
Yes.</p>
<p><strong>Jeffrey Hull:</strong><br />
that is really simple, very accessible, and also creates a roadmap for leaders. Whether a senior leader or a starting out leader, you can&#8217;t really be good at everything right from the beginning, right? You have to grow, you have to learn.</p>
<p><strong>Eddie Turner:</strong><br />
Are you sure? Because there are some folks that would argue with you on that one now.</p>
<p><strong>Jeffrey Hull:</strong><br />
They wake up one day and they&#8217;re just an expert at every domain of leadership, right? I wish that were the case.</p>
<p><strong>Eddie Turner:</strong><br />
Yes, yes. Well, you brought it down to nine specific areas. I won&#8217;t ask you to give us all nine, but can you tell us, is there one that&#8217;s more important than all of the nine?</p>
<p><strong>Jeffrey Hull:</strong><br />
That&#8217;s a very difficult question because I think it would depend on the situation that the leader is facing. But I will, to simplify the framing, one way we did try to think about it was three levels of complexity. And you think about leadership these days in today&#8217;s disrupted world, it&#8217;s a very complex environment that every leader faces. Lots of change.</p>
<p><strong>Eddie Turner:</strong><br />
Okay.</p>
<p><strong>Jeffrey Hull:</strong><br />
artificial intelligence and all the globalization and the political spheres, very complex. But there are definitely three levels at which every leader needs to operate. The first is within themselves. You have to start with yourself, right? You have to know yourself. You have to look at your strengths. You have to look at what your development opportunities are as an individual. Secondly, you have to look around at the people you interact with.</p>
<p>your team, your subordinates, your board of directors, whoever is above, below, and around you. So the second level is your facing your others, the teams. And then finally, when you get to be a sophisticated leader at any level, you wanna start to think about the system. You wanna think about the organization and the broader impact. So we did frame the book into three levels, self, other, and system.</p>
<p>and then interspersed the nine domains. So there&#8217;s three in each of them.</p>
<p><strong>Eddie Turner:</strong><br />
So is it meant to be an SOS on purpose, Jeff?</p>
<p><strong>Jeffrey Hull:</strong><br />
Actually, now that you say that, that&#8217;s true.</p>
<p><strong>Eddie Turner:</strong><br />
Hey, because I know for some leaders, where we are today with all of, as you mentioned, the complexity that we&#8217;re facing, it is truly an SOS. And I love, as you mentioned several times, the idea that you&#8217;ve taken all this research that exists in the public domain and it&#8217;s available, right? Knowledge is exponential these days, but how can we get the specific component that we need in the moment in time that we need it? And so you&#8217;ve</p>
<p><strong>Jeffrey Hull:</strong><br />
Right?</p>
<p><strong>Jeffrey Hull:</strong><br />
Right.</p>
<p><strong>Eddie Turner:</strong><br />
You&#8217;ve brought it down to these three specific areas that leaders can challenge themselves and do it, or as you mentioned, be able to work with their coach and do this to be able to have a focused approach to their leadership development.</p>
<p><strong>Jeffrey Hull:</strong><br />
That&#8217;s right.</p>
<p><strong>Jeffrey Hull:</strong><br />
Yes, absolutely. And the idea is to start where you are as a leader. And you asked me, you know, what is the most important of the nine? And if I was forced to answer the question, because I think they&#8217;re all important, but the very first step into this roadmap, we call conscious leadership. And consciousness is about awareness.</p>
<p>So starting point for all of us as leaders, whether it&#8217;s you or me or anyone else that aspires or works in a leadership domain, is to know ourselves. And so seeing yourself clearly is always the place to start. And that means your willingness to receive some feedback, whether it&#8217;s through an assessment or through colleagues or through a coach.</p>
<p>but getting some feedback so that you can understand your strengths and maybe your, what we call shadows or your triggers or some of the things that are not quite so friendly about all of us. We all have them. We all have to become aware of them. We all have to look at ways we can be more present and more mindful. So conscious leadership is really the starting point. And then you&#8217;re.</p>
<p>You leap forward from there into authentic leadership and relational leadership and positive leadership and servant leadership and ultimately transformational leadership. And I&#8217;ll let you, we can decide what we key in on in this conversation.</p>
<p><strong>Eddie Turner:</strong><br />
You know, this is my, this is why I invited you all, right? This is the area I&#8217;m so passionate about because there are so many aspects of leadership and to your point, it depends on who the leader is, where they&#8217;re leading, in terms of the organization that they&#8217;re leading, which country are they leading in? What is the demographics? So it&#8217;s so.</p>
<p><strong>Jeffrey Hull:</strong><br />
Hahaha</p>
<p><strong>Jeffrey Hull:</strong><br />
Right.</p>
<p><strong>Eddie Turner:</strong><br />
dependent and it&#8217;s the idea that there&#8217;s only one way to do it, one way to be successful is wrong to make that conclusion. So it&#8217;s good to have this exposure to a full breadth of leadership principles, leadership concepts, leadership theory, and then see how they should be applied. And you expose the reader to that and then you show them what that looks like in practical application.</p>
<p>through the stories that you introduce the leaders to. Now, you also talk about the cost of not taking action. What does the, or how much does it cost organizations when they tolerate poor leadership?</p>
<p><strong>Jeffrey Hull:</strong><br />
Right.</p>
<p><strong>Jeffrey Hull:</strong><br />
Well, I think the statistics of engagement and burnout, lack of engagement and burnout. I&#8217;m not quite up on the latest McKinsey studies, but they haven&#8217;t gotten much better over the last couple of years. And burnout is at an all time high, engagement is at an all time low. And a lot of that, I mean, I hate to say it, but it really does trace back to the leaders effectiveness.</p>
<p><strong>Eddie Turner:</strong><br />
Yes, sir.</p>
<p><strong>Jeffrey Hull:</strong><br />
I mean, people look to their leaders to create the space, to create the tone, to create the culture that inspires, motivates, and has people have a desire to be engaged with them towards a goal. And there are, as you said, there is a lot of different ways to approach that. And what we do in our book is ask a leader</p>
<p>who&#8217;s starting to read the book to do a quick assessment of these nine capacities, these nine capabilities, and think about what their strengths are, because some leaders have a natural strength in some domains. But then to realize that there&#8217;s a lot more that they can grow, they can learn, and then maybe go through the entire book step by step, or just choose, you know, there have been clients of mine</p>
<p><strong>Eddie Turner:</strong><br />
Thank you.</p>
<p><strong>Jeffrey Hull:</strong><br />
who have looked at the nine domains and said to me, you know, Jeff, there&#8217;s a couple of things that jump out at me. Number one, I don&#8217;t really understand what you mean by positive leadership. And number two, I&#8217;m not sure I&#8217;m very good at shared leadership. So let&#8217;s talk about those two. And those are two of the chapters in the book. So we&#8217;ll focus in on positive leadership. What does that really mean?</p>
<p>and then we&#8217;ll focus in on shared leadership. What does that really mean and how can you apply that? So, you you don&#8217;t have to do all nine, but recognizing that in order to really increase the level of commitment, engagement, minimize the burnout of your team, it helps to really have an awareness of these different domains and how they could be put to use with your real life situation.</p>
<p><strong>Eddie Turner:</strong><br />
Thank you. And in addition to what you talked about in the book and also in our conversation about engagement, you shared a staggering number with me that I want to highlight. Everything that you said, then you put a price tag on it. You said it&#8217;s costing $360 billion. And when we just think about how organizations are doing layoffs or taking other maneuvers to shore up the bottom line, if we did something about leadership, that</p>
<p><strong>Jeffrey Hull:</strong><br />
you</p>
<p><strong>Eddie Turner:</strong><br />
in and of itself would go a long way to showing off the bottom line because it would solve all the things that you just mentioned.</p>
<p><strong>Jeffrey Hull:</strong><br />
Yeah, and I think it&#8217;s also safe to say that the emergence of artificial intelligence is going to create additional complexity for leaders to make decisions about how to elevate the human element that is really crucial for their success and to think about what could be replaced with artificial intelligence tools and</p>
<p>You know, those human beings that are still working in the real world, even with AI, they need to be led in a way that they are inspired, they&#8217;re connected, they&#8217;re engaged. And so even as we become more technological in our organizations, we are still going to have to create environments where human beings are creative and innovative. you know, your leaders are the ones that create that atmosphere.</p>
<p>If you want to get innovation, you&#8217;re going to need to be a good leader. If you want to have creativity, if you want to have transformation, if you want to be on the leading edge, your people are going to look to you as a leader to create that environment. So knowing these themes is going to be really important.</p>
<p><strong>Eddie Turner:</strong><br />
Indeed.</p>
<p><strong>Eddie Turner:</strong><br />
Indeed. Now, you, as I mentioned earlier, aren&#8217;t just an academic. You are that person who is a professor at the prestigious Harvard University. And I forgot when you mentioned in Berlin and other places, New York University. But you also came out of the business world. So you saw what this looked like. You worked at places like Goldman Sachs and other prestigious firms. Can you tell us how</p>
<p><strong>Jeffrey Hull:</strong><br />
Right.</p>
<p><strong>Eddie Turner:</strong><br />
your unique lens of actually been in top corporations and now in top academia, how that really comes through to help leaders to understand the steps they need to take.</p>
<p><strong>Jeffrey Hull:</strong><br />
Well, for me, my early corporate career was with Booz Allen &amp; Hamilton, one of the big consulting firms. And when I was with them as a director of HR, I was very aware in early days of coaching these executives, whether it was the partners at Booz Allen or some of the senior executives at our clients, we worked at Citibank, we worked at Goldman, that, you know, they&#8230;</p>
<p>were brilliant. In many cases, they&#8217;re really, really smart, really, really successful, highly educated, but they struggled too with how to motivate people. They struggled with feedback because it&#8217;s sometimes painful to take feedback. you think of yourself as being a straight A student or going to Harvard Business School. And then all of a sudden you get a coach one day like Dr. Jeffrey Hull who says, well, maybe you&#8217;re not as good at this.</p>
<p>as you thought. It&#8217;s like humbling, right? And ironically, humility in our book is a part a big part of the chapter on servant leadership. And things like humility are actually really key to success. So, you know, what I learned early on in my corporate career was to be humble myself to not get too full of myself as a leader or as a coach.</p>
<p><strong>Eddie Turner:</strong><br />
And then we&#8217;re crushed.</p>
<p><strong>Jeffrey Hull:</strong><br />
but also to help my clients recognize that when they had some humility, they had some willingness to be transparent about their strengths and their opportunities, their growth opportunities. People are drawn to that, it&#8217;s magnetic. And all of a sudden, instead of being cocky or having all the answers, the people they&#8217;re leading are like, wow, I love you, you&#8217;re so human.</p>
<p><strong>Eddie Turner:</strong><br />
Yeah, yes.</p>
<p><strong>Jeffrey Hull:</strong><br />
You&#8217;re so real. And that is a stepping stone into one of the chapters in the book, which is on servant leadership, being a servant of your people, stepping from behind, leading, as they say, from behind. It&#8217;s actually one of the most sophisticated of all the leadership capacity.</p>
<p><strong>Eddie Turner:</strong><br />
So Jeff, that&#8217;s a far cry from what we learned in the 60s and 70s where you were told you had to be hard, tough, you know, completely different breed. They would call that something very different today. So, yes. Yes.</p>
<p><strong>Jeffrey Hull:</strong><br />
Hahaha!</p>
<p><strong>Jeffrey Hull:</strong><br />
But there&#8217;s a place for that too. So that&#8217;s the interesting thing. I don&#8217;t believe in throwing baby out with the bathwater. So if you have an emergency or you have an urgent situation or you have a pandemic, for example, you do need to be a strong, authoritative leader and there is a role for that. But that is, you&#8217;re making the point, Eddie, which is really crucial, which is if you&#8230;</p>
<p>If you are just one type, you will not be successful in today&#8217;s world. You need a variety, you need agility, you need to be able to choose based on the context.</p>
<p><strong>Eddie Turner:</strong><br />
Absolutely.</p>
<p><strong>Eddie Turner:</strong><br />
Yeah, one of my favorite analogies comes from Daniel Goldman&#8217;s work, landmark article in Harvard Business Review, where he likened leadership to a club, set of golf clubs that depending on where you are, you&#8217;re going to pull up the right club for that part of the course. You&#8217;re just swinging the driver everywhere, being authoritative. That&#8217;s not going to work so well.</p>
<p>But to your point, little humility, a little putter, a little gentle. That&#8217;s what we need most of the time, right? When you get stuck in the sand trap, you got to block that sand wedge, right? So it&#8217;s having the appropriate range as a leader to know which one you should use when.</p>
<p><strong>Jeffrey Hull:</strong><br />
I love that.</p>
<p><strong>Jeffrey Hull:</strong><br />
Right, right, yeah.</p>
<p><strong>Jeffrey Hull:</strong><br />
Right, absolutely.</p>
<p><strong>Eddie Turner:</strong><br />
Fascinating. Well, I can&#8217;t let you get out of here. You are the executive director of the Institute of Coaching, a prestigious organization that many coaches look to for the latest and greatest insights to guide us in the work that we&#8217;re doing. Please just give us one morsel that you can share with us that we need to know about as we&#8217;re facing the end of the year.</p>
<p><strong>Jeffrey Hull:</strong><br />
I mean, my favorite theme coming out of the book, the latest book with Margaret, is to think about sharing your leadership. So this is a sophisticated concept, but I like to lead this with people, which is transfer the I to we when you&#8217;re leading. Elevate everyone around you to be a leader with you.</p>
<p>We need to have more leaders in the organizations we work with. So rather than just the pinnacle leader at the top, think about if you&#8217;re a boss, ask yourself, am I leading alone or am I leading with others? And if I need to lead with others, how do I do that? How do I shift from?</p>
<p>I to we, elevating, empowering, growing. At the end of the day, we want to create as many leaders as possible because we need those talent. We need that talent in today&#8217;s world.</p>
<p><strong>Eddie Turner:</strong><br />
Absolutely beautiful. We appreciate that. Well, I&#8217;ve been talking to Dr. Jeffrey Hull, bestselling author of Flex and his new book, The Science of Leadership. He&#8217;s a part of the Harvard faculty that Stakers 50 named him one of the top 50 coaches in the world. And he is a member of Marshall Goldsmith&#8217;s esteemed 100 coaches. I neglected to mention that.</p>
<p><strong>Jeffrey Hull:</strong><br />
I think that&#8217;s how I met you. we did that&#8217;s right.</p>
<p><strong>Eddie Turner:</strong><br />
Yes, yes. Well, I think you and I knew each other before that. I met you at the Institute of Coaching&#8217;s conference in 2015 or 2016. We became Marshall Goldstein colleagues five years later. Yes. And then of course, we mentioned that you are the executive director of the prestigious Institute of Coaching and the CEO of Leadership. What&#8217;s the most important concept you want to</p>
<p><strong>Jeffrey Hull:</strong><br />
Right?</p>
<p><strong>Jeffrey Hull:</strong><br />
That&#8217;s right, that&#8217;s right.</p>
<p><strong>Eddie Turner:</strong><br />
keeping a walk away from our conversation with today.</p>
<p><strong>Jeffrey Hull:</strong><br />
Leadership is a journey of learning and growth like everything else in life. And there&#8217;s a lot of good science. It&#8217;s an art to be a good leader, but there is science, there is research, there is demonstrated evidence. And Margaret and I are trying to make that available.</p>
<p><strong>Eddie Turner:</strong><br />
Fantastic. Is there a quote that you use or a short story that you use that helps you keep leading?</p>
<p><strong>Jeffrey Hull:</strong><br />
My favorite mantra is the time to be present is when there&#8217;s no time to be present.</p>
<p><strong>Eddie Turner:</strong><br />
I like that. I like that.</p>
<p><strong>Jeffrey Hull:</strong><br />
I use that with my clients every day. The time to be focused is when there&#8217;s no time to be focused. Variations. But basically, if you feel rushed, that&#8217;s the time to take a deep breath, calm down, and refocus. Get present.</p>
<p><strong>Eddie Turner:</strong><br />
That&#8217;s so true.</p>
<p><strong>Eddie Turner:</strong><br />
Well, thank you for sharing that. And where could people learn more about you?</p>
<p><strong>Jeffrey Hull:</strong><br />
Easily on LinkedIn, just put my name, Jeffrey Hull, or institutivecoaching.org, or thescienceofleadership.com, or jeffreyhull.com. So, a bunch of places.</p>
<p><strong>Eddie Turner:</strong><br />
Fantastic. We&#8217;ll be sure to put that in the show notes. Thank you again for your time, for your wisdom and knowledge that you&#8217;re sharing into the world. I appreciate you. And I know that the millions of cultures around the world and leaders appreciate all the great work that you&#8217;re doing.</p>
<p><strong>Jeffrey Hull:</strong><br />
Okay.</p>
<p><strong>Jeffrey Hull:</strong><br />
Thank you, Eddie. It&#8217;s great to think back and realize that we&#8217;ve been friends for many years. I wish you all the best with your podcast, with your writing, with your coaching, and it&#8217;s been great fun.</p>
<p><strong>Eddie Turner:</strong><br />
Thank you. And thank you for listening. That concludes this episode, ladies and gentlemen. I&#8217;m Eddie Turner reminding you that leadership is not about our position or our title. Leadership is an activity. Leadership is action. It&#8217;s not the case of once a leader, always a leader. It&#8217;s not a garment that we put on or take off. We must be a leader at our core and allow it to emanate in all we do. So whatever you&#8217;re doing, always keep leading.</p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/the-science-of-leadership/">Keep Leading!® Podcast 169 | Jeffrey Hull, Ph.D. |  The Science of Leadership</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
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		<title>Keep Leading!® Podcast 110 &#124; Collaborative Global Leadership Development &#124; Nankhonde Van Den Broek</title>
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		<pubDate>Mon, 07 Jun 2021 08:18:24 +0000</pubDate>
				<category><![CDATA[Keep Leading!® Podcast]]></category>
		<category><![CDATA[Collaborative Global Leadership Development]]></category>
		<category><![CDATA[Eddie Turner]]></category>
		<category><![CDATA[Keep Leading]]></category>
		<category><![CDATA[Keep Leading Podcast]]></category>
		<category><![CDATA[MG100]]></category>
		<category><![CDATA[Nankhonde Van Den Broek]]></category>
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					<description><![CDATA[<p>Nankhonde Van Den Broek Top 30 Coach in the World – Global Gurus and Founder &amp; CEO at Zanga African Metrics Collaborative Global Leadership Development Episode Summary I enjoyed discussing leadership development in the land of Zambia and the continent of Africa with one of the Top 30 coaches in the world—Nankhonde Kasonde-van den Broek!  [...]</p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/collaborative-global-leadership-development/">Keep Leading!® Podcast 110 | Collaborative Global Leadership Development | Nankhonde Van Den Broek</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p><strong>Nankhonde Van Den Broek</strong><br />
<em>Top 30 Coach in the World – Global Gurus and Founder &amp; CEO at Zanga African Metrics</em><br />
<em><strong>Collaborative Global Leadership Development</strong></em></p>
<p><iframe src="https://playlist.megaphone.fm?e=CSN2407192994" width="100%" height="200" frameborder="0" scrolling="no"></iframe></p>
<p><strong>Episode Summary</strong><br />
I enjoyed discussing leadership development in the land of Zambia and the continent of Africa with one of the Top 30 coaches in the world—Nankhonde Kasonde-van den Broek! Listen to this episode to understand how she helps develop leaders locally to impact globally.</p>
<p><strong>Detailed Episode Summary</strong><br />
<a href="https://c-suitenetwork.com/advisors/collaborative-global-leadership-development/" rel="noopener" target="_blank">https://c-suitenetwork.com/advisors/collaborative-global-leadership-development/ </a></p>
<p><strong>Check out the &#8220;60-Second Preview&#8221; of this episode!</strong><br />
<div class="fusion-video fusion-youtube" style="--awb-max-width:600px;--awb-max-height:360px;"><div class="video-shortcode"><div class="fluid-width-video-wrapper" style="padding-top:60%;" ><iframe title="YouTube video player 3" src="https://www.youtube.com/embed/oGizs4hskUM?wmode=transparent&autoplay=0" width="600" height="360" allowfullscreen allow="autoplay; fullscreen"></iframe></div></div></div></p>
<p><strong>Bio</strong><br />
Nankhonde Kasonde-van den Broek is a development activist and serial entrepreneur. She is the Founder and Lead Consultant at Nankhonde Kasonde Consultancy, Founder and Creative Director at KHONDE (www.khondezambia.com), Founder and CEO at ZANGA African Metrics (www.zangametrics.com). After a decade of working in international development and international finance globally with the United Nations and the Global Fund to fight AIDS, Tuberculosis, and Malaria, she returned to Zambia to pursue her purpose and desire to contribute to her country&#8217;s economy the broader African development agenda.</p>
<p>Nankhonde is an internationally certified Executive Coach &amp;; Organizational change architect. She has over 20 years of experience in multinationals, international organizations, and Governments. She is an accomplished professional with a wealth of African, international and multi-cultural knowledge in designing and leading large-scale change across multiple sectors.</p>
<p>Nankhonde has lived and worked in New York, Geneva, Dakar, and Lilongwe. She has traveled extensively and supported programs across Africa and South East Asia. Nankhonde is a member of the Africa List, a group of future African Leaders in emerging markets (cohort 2020). Nankhonde is a Marshall Goldsmith 50 Global Leading Coach and a member of the MG100. She is a Board Member at the Lusaka Apex Medical University in Lusaka, Zambia, and a Board Member at Sanlam Life Insurance Zambia Ltd (Part of the Sanlam Group, South Africa). Nankhonde is a graduate of the renowned HEC Paris Business School (France) &amp;; Oxford University (U.K.) joint Executive Specialized Masters Degree in Consulting &amp;; Coaching for Change. In addition, she holds an MBA specializing in Project Management from the African Institute of Management (Dakar, Senegal), an MSc in Management from the University of Quebec at Chicoutimi (Quebec, Canada), and a B.A. in Management from Webster University (Geneva, Switzerland). She is fluent in French and is married with two children.</p>
<p><strong>Website</strong><br />
<a href="https://www.zangametrics.com/" target="_blank" rel="noopener">https://www.zangametrics.com/ </a></p>
<p><strong>LinkedIn</strong><br />
<a href="https://www.linkedin.com/in/nankhondevandenbroek/" target="_blank" rel="noopener">https://www.linkedin.com/in/nankhondevandenbroek/</a></p>
<p><strong>Leadership Quote</strong><br />
&#8220;It takes extraordinary effort to stop doing something in our comfort zone (because it&#8217;s<br />
painless or familiar or mildly pleasurable) to start something difficult that will be<br />
good for us in the long run.&#8221; Marshall Goldsmith</p>
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<h3>Transcript</h3>
<p><em>The key to sustainable leadership lies in the ability to thrive during uncertainty, ambiguity, and change. Grand Heron International brings you the Coaching Assistance Program, giving your employees on-demand coaching to manage through a challenging situation and arrive at a solution. Visit <a href="https://grandheroninternational.ca/" target="_blank" rel="noopener">GrandHeronInternational.Ca/Podcast</a> to learn more.</em></p>
<p><em>This podcast is part of the C Suite Radio Network, turning the volume up on business.</em></p>
<p><em>Welcome to the <strong>Keep Leading!® Podcast</strong>, the podcast dedicated to promoting leadership development and sharing leadership insights. Here&#8217;s your host, The Leadership Excelerator®, Eddie Turner.</em></p>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">
<p>Hello, everyone! Welcome to the <strong>Keep Leading!® Podcast</strong>, the podcast dedicated to leadership development and insights. I’m your host Eddie Turner, The Leadership Excelerator®. I work with leaders to accelerate performance and drive impact through the power of executive coaching, masterful facilitation, and motivational speaking.Leadership development. This podcast is dedicated to it. It&#8217;s critically important around the globe. Today, I want to talk about how we develop leaders, specifically in Zambia, and how by taking a look at how leaders are developed in Zambia at a micro level how when we maximize at the macro level we can see the view of how developing leaders locally has significant implications for global leadership development at the macro level. To do that, I’ve invited an expert on this topic. I’ve invited Nankhonde van den Broek. Nankhonde is a development activist and a serial entrepreneur but she&#8217;s much more than that. I want to let Nankhonde tell you more about her background and then we will begin our discussion.</p>
<p>So, Nankhonde, welcome to the <strong>Keep Leading!® Podcast</strong>.</p>
</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">Hi, Eddie. Thank you so much for having me. It&#8217;s a pleasure to be with you and your audience today.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Nankhonde, it is my honor to have you. I am just thrilled that you accepted my invitation to be a guest on the show. Tell my listeners more about you and your incredible background.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">Thank you. I’ve been an executive coach for the last 10 years and my primary purpose has been to develop leaders in Zambia and across the African continent. And doing this has really been driven by a number of things that I believe have a thread throughout the last 20 years of my life. And as a person who believes in the potential of Africa and investing in its people, I think my career before becoming an executive coach really was pronounced around global development and how the world is connected. So, before becoming an executive coach, I spent about a decade working for the United Nations in different countries. So, from New York to Geneva and then on the African continent, living in Senegal, I speak French and also Malawi, I was privileged to appreciate how the plight or global human cause can be supported to achieve exponential results. And being part of that vehicle and machinery that is driving development across the world helped me to understand the key assets in development, people. And coming out of that career, I went on then to transition into not so much building and supporting projects on the ground but looking at how I have skills and talent and a passion for people and translating that into leadership development and that&#8217;s how I got to where I am at. And to do this, I studied at Oxford and ATC Paris because I wanted to not only specialize in people but appreciate the wider change. And I think our age and times right now speak to a new time, a new era. And so, working on developing leaders in the context of continuous evolution and VUCA world has been something that I have gone on to work on in this context but also contribute globally because as we build leaders in Africa, we&#8217;re also contributing to the global agenda for our human development.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">That is just simply wonderful. Your background is so rich and that&#8217;s why I wanted you to tell that. You can tell that far better than I can. Now, people should know you&#8217;re not just an executive coach as you&#8217;ve described yourself. Nankhonde van den Broek has just been recognized by Global Gurus as one of the Top 30 coaches in the world. So, congratulations on that recognition for 2021, Nankhonde.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">Thank you very much. It&#8217;s quite humbling to be recognized on the list that has the names of people I read, I learn from and whose tools, whose methods have really shaped me to become who I am.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Well, you deserve it. The work that you&#8217;re doing is nothing short of extraordinary and the impact you&#8217;re having. And I’m glad you made that other distinction that I did not make. It&#8217;s not just Zambia. You are also impacting the entire continent of Africa with your work and that&#8217;s one of the reasons I wanted to talk to you. I find you fascinating when we speak. In fact, you and I met during the pandemic as a part of Marshall Goldsmith&#8217;s family of the MG 100, the top coaches that he&#8217;s brought together. And during the pandemic, it&#8217;s easy sometimes especially for those of us in the west to really have a little bit of myopia and we are just not looking outside of our own lens and by talking to you, you said something that stopped me dead in my tracks. We were talking about the assistance at the time the United States was giving to small business owners and giving to individual families. I really don&#8217;t mean to put you on the spot but I am going to put you on the spot. Do you remember that conversation? It&#8217;s been probably a year now but you said about Zambia it&#8217;s very different.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes, I vaguely remember the conversation. And I think what was interesting is the pandemic is everywhere and the experience, I think, at an individual and collective level has been traumatic to different degrees but the context in which it&#8217;s being experienced does have some differences. And as a result, our approaches to supporting each other through it and out of it can vary.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes. And Marshall was bringing us together and that played a significant role in my life in getting myself and family through the pandemic because Marshall basically, I’d say, took us to another level. He always had us above and beyond and we knew kind of what was going to be coming down the pipe two or three days, in some cases longer, before it was showing up in the news just because of the access to experts he has and who he was putting us in touch with. And so, when we were talking about the assistance that we were getting to the United States resources, you made it very clear to us, “Listen, that&#8217;s not available here in Zambia. There is no aid coming. In Zambia and other parts of Africa, people must be more self-sufficient and become more resourceful.” Can you talk about that?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes, I recall, I think, discussing or unpacking the word ‘resilience’, what does it mean because by virtue of being in a developing country and on a continent that is still in progress, resilience is innate. And I think one of the challenges that the pandemic brought was the need to be self-sufficient because people did what people do. You protect yourself first. So, even in an airplane, they tell you to put your mask on first before you try and help anybody else and that&#8217;s what people did. It actually revealed a number of gaps and weaknesses in a lot of countries and different countries responded to support their own people first. And as a result of that, it was quite clear that from an African perspective, we would need to figure out for ourselves some of our own response as the rest of the world decided what it could do for us. And I think that resilience and resourcefulness has meant that we&#8217;ve often had an opportunity even within crisis to see things differently but also to develop our own mechanisms. And I think that&#8217;s what we&#8217;ve done. It has been hard. The first wave was not as bad as the second. And as we brace ourselves potentially for the third wave and the arrival of vaccines into the country, we still are resourceful, we&#8217;re still working out how are we going to work with the resources that have been allocated to us because, as you can imagine, we have not been given even now as many vaccines or have been able to procure as many vaccines as some of the more richer developed countries have been able to. So, you can&#8217;t just sit and wait. You have to take action. And I think taking action is how we lead in our context.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">And take action you did. And that&#8217;s one of the reasons I wanted to talk to you because what you explain here about resilience, you&#8217;re doing this with leadership development. And your perspective is just simply, I think, insightful and it&#8217;s having an impact. So, how are you developing leaders in Zambia?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">So, my role has been to really from a macro level appreciate that if we take Africa and then bring it down to Zambia, 60% of our population is under 25, meaning that we have what we refer to as a young demographic dividend.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">I did not know that.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes. There&#8217;s a huge opportunity to get leadership development right now for this demographic dividend. And working with multinationals, the government and international organizations in Zambia, my role has been primarily to support them to develop leaders within the context of their strategic objectives but you can&#8217;t do that out of the context of what&#8217;s happening in the country that 60% of the population is under 25. And how do we then shape how they will lead in the future right now. And working at the C-suite level, it occurred to me that there were opportunities earlier to develop these leaders and to support them on their trajectory to leadership positions, to executive positions before they got there. And that&#8217;s why, a lot of my work has been to support the middle belt, the middle tier and middle managers because for us that is the key to our growth potential and future. And so, my leadership development programs are really focused around increasing self-awareness around the people I work with and creating personal development strategies for themselves, their own personal visions because, as you can appreciate, we come from a background where poverty is real and many of the people I work with come from situations that have not always had opportunity. And so, you take the opportunities you have. So, how do we help people design and create a new future for the country and a new future for this continent if they don&#8217;t have the skills? And it starts at an individual level. So, first, creating that vision and increasing self-awareness of the opportunity to actually realize it and then second, you have to develop the technical, the hard skills of managing and leading. And I think that toolkit is something that we share as global best practices on how to not only develop organizations and businesses but scale them and take them to become impactful into the economies in which they are also supporting. And then, thirdly, looking at not hard skills but soft skills, how do we get people to appreciate that once you transition from technical into strategic leadership, it&#8217;s about people and it&#8217;s about how you behave, how you work with others and how you generate results through others and your legacy is actually part of that process and journey.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Fascinating. And you introduced a new component here that is worth highlighting. You&#8217;re doing this in the face of immense poverty in many cases.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes, we are a developing country and Zambia is one of the emerging markets on the continent. So, there has been growth at the national level but set back by the pandemic. And we have been growing as an economy. We are a stable country. And the dynamics and characteristics of Africa are different. The regions have their characteristics but Zambia in southern Africa has been stable and peaceful. And although we were in the economic crisis before COVID, which has then been compounded by COVID, we do face these challenges of not only trying to build a country but build the systems and also support the businesses that are going to be part of the partnerships that will take development not only as a responsibility of government but the private sector and individuals as well. So, the context is we are developing this country. Everybody is contributing to the development in a different way to developed countries where I think there is a sense more of opportunity and access around you. Here we don&#8217;t have that. So, we have to create it. We&#8217;re building it.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">And as a result of not having the resources that other countries have, as a result of needing to be more resourceful and resilient, as you&#8217;ve mentioned, what would you say is the impact that has on the leaders you&#8217;re developing?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">So, I’ll answer this in two ways. There&#8217;s the history of Zambia and there&#8217;s the history of acquiring independence in 1964 from the British. And that history has in it a dynamic that had an impact on the type of leadership that has been produced. So, the primary goal initially was to gain independence to be able to self-rule and govern. And post the sort of physical freedom the next goal was and continues to be economic freedom, being able to not only build a thriving and robust economy but also one that can support its own people and even extend beyond our borders to the region. So, there&#8217;s a historical element to the leadership style and the leadership qualities that we have had and are evolving. And over time, what we&#8217;ve been able to do is move from leaders who were developed to provide guidance and direction and support even what I would call our traditional systems to change and develop the country in ways that were more directive. And so, we had followers. And now as the world evolves and changes, we need leadership not just at the top. We need leadership at every level. And so, that is our current work and our current opportunity is breaking down leadership in Africa to develop leaders who can come forward not only because they&#8217;re invited to do so but because they have the confidence, the courage, and the skills to appreciate that we are building a different leadership DNA. I almost feel like we are rewriting the source code for what it means to be a leader in Africa today and that is our work. So, for me, this is fundamental in developing leaders in Africa. You must understand where we&#8217;re coming from.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Tell me more.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">When I refer to developing leaders in Africa, and you&#8217;ve got to take it from the historical context and then to the future perspective of where we want to go, it&#8217;s important to understand that at independence we were coming out of oppression and suppression by the colonial rulers and, in Zambia, the case was the British. And at independence, our leaders were part of the struggle to get us physically free. And that meant that a lot of the population before that were coming from a mindset and a construct of being told what to do – “Go and sit there. Do this. You&#8217;re only allowed to shop here. You can only go to these schools. As natives, you can only do this.” And so, you can imagine we&#8217;re coming from a population where we had traditional leadership structures that were broken down and put aside in order to bring in a new system of government and management that was imposed. And so, at independence, it now meant that the leaders had to define a new leadership style because the cause was achieved, the goal was achieved to get independence. And that&#8217;s been our struggle as Africans to now understand that the agenda now and the work for leadership development is to build the systems that are going to develop the economies, grow the schools beyond what we inherited at independence and develop the kind of infrastructure that&#8217;s going to actually allow us to succeed and excel and have populations that are thriving. And so, when I talk about evolving the leadership here, I’m talking about rewriting the source code for the leadership style we inherited or the leadership mindset we inherited. And I am part of an army of coaches across the continent who understand this and appreciate it that whenever we get a client, whenever we go to work with a big company, a small company or speak to a small group of young people, we appreciate our job. We are going to be responsible and held accountable for driving the transformation and the evolution of the leadership DNA in Africa to create the leaders of the Africa we want in 50 years. And so, I’m part of an army of coaches working in different sectors. And I must give them recognition because on the African continent, there are many people driving leadership development so that we can actually break the mold we inherited and redesign our own. And that&#8217;s why, I’m so passionate about Zanga African Metrics because that&#8217;s about now getting to the next level of even designing the tools and the references and the metrics we use because we appreciate historically where we&#8217;re coming from. And when we got independence, for example, in Zambia, Kenneth Kaunda, our first president, he knew that he had several tribes to unite in addition to this transition from the British to the Zambian. And so, his philosophy and one thing that we continue to live by in Zambia and unites us, we still have differences, but there&#8217;s one thing, when you speak to a Zambian, we say “One Zambia, one nation” because Kenneth Kaunda’s philosophy was humanism. He knew that “I must unite these people around the fact that they&#8217;re human first before I take them to that they&#8217;re Zambian and then they&#8217;re their respective tribes because at the human level, we need to build this country. We can&#8217;t build it from division.” And so, for me, that whole philosophy really sticks to my mind when I’m working with my clients and when I look at the opportunity for transforming leadership development because we&#8217;re transforming humanity on this continent. And so, this is why I thought it&#8217;s so important to get the historical perspective of where we&#8217;re coming from because it&#8217;s not just about building competencies and capabilities. It&#8217;s actually transforming the mind.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Powerful, simply powerful. Nankhonde, thank you for giving me more clarity around that. You really are writing the DNA and you make it clear the reason it needs to be rewritten at the DNA level. That&#8217;s a very appropriate phrase to use. I’m getting chills just talking to you because it&#8217;s making me think about the work that I’ve done in terms of researching or listening to stories of people who&#8217;ve talked about what it was like for the American slave. So, similar there in the colonization of Africa, a form of slavery, in that yeah, you&#8217;re not used to making decisions. So, it&#8217;s one thing for people to tell you you&#8217;re not a leader. It&#8217;s something else when you tell yourself you&#8217;re not a leader. And you tell yourself that because you&#8217;ve never had to lead. Other people have always led you, told you what to do, did the thinking for you, you weren&#8217;t even allowed to think and in many cases weren&#8217;t allowed to be educated. So, when you now are put in that position, you don&#8217;t know, you truly don&#8217;t. So, it gives new meaning to the words leadership development. It has to be developed and you&#8217;re coming from a deeper place to have to build up from than with some other leaders where you don&#8217;t have to go as deep.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Wow! Fascinating. Thank you for sharing that. That&#8217;s rich. Thank you for illuminating us with that nugget.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">You&#8217;re welcome.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">I love that. That is fascinating, Nankhonde. And I asked that in part also, Nankhonde, because I was thinking about how sometimes when people have to work harder to get something, they end up better as a result. And so, it sounds like certainly that&#8217;s what&#8217;s happening in the great nation of Zambia and for the 80 … This podcast is downloaded 80 countries. So, for leaders who are looking for leaders, tell them why Zambia is not a place to overlook when they&#8217;re trying to broaden their talent bench.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">I think what&#8217;s interesting and what&#8217;s happening is, as the young population, looking at the opportunity, sometimes being a few steps behind the rest of the world can be good. And I say that and I’ll give you the context for it. Because it means you can learn from others, you can learn from mistakes that others have made who have gone ahead. And so, we&#8217;ve been able to make strides, especially in terms of, I’d say, the financial sector and fintech. We&#8217;ve been able to find ways to drive change on the ground for the benefits of the of Zambia but also across the continent. And I think Zambia is a very interesting population because Zambia is highly educated. We place high value on education in Zambia. And whilst there is still a lot of opportunity to increase literacy levels and access to education, the fact that education is one of the primary values in most families, and I could even extend it to a national level, means that the value of education, means the value of progress, the value of information and knowledge, that can drive change. And so, as a market, I think Zambia has developed talent in different sectors and that gives an opportunity to look at Zambia as not just a place to invest in but a place to work with and a place where, I think, rather than aid, collaboration and trade are becoming increasingly more important as we see the impact of globalization and the multinationals, for example, that I work with here, I’ve seen the opportunity in Zambia and at the same time have seen that you can&#8217;t just come with a cookie-cutter approach. You can come in, you can appreciate the opportunity in Zambia but working with the people, understanding the people and helping create or co-create success is a fantastic opportunity right now in Zambia. So, there&#8217;s talented population, there&#8217;s a young population and there is a great opportunity to be part of the next, I would say, 20 years of Zambia as part of the wider African Union vision.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">
<p>Thank you.Well, I am talking to Nankhonde van den Broek. We&#8217;re talking about collaborative global leadership development and how developing leaders is a local and global collaboration. We&#8217;ll have more with Nankhonde right after this.</p>
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<p><em>This podcast is sponsored by Eddie Turner LLC. Organizations who need to accelerate the development of their leaders call Eddie Turner, The Leadership Excelerator®. Eddie works with leaders to accelerate performance and drive impact. Call Eddie Turner to help your leaders one on one as their coach or to inspire them as a group through the power of facilitation or a keynote address. Visit <strong><a href="https://eddieturnerllc.com/">EddieTurnerLLC.com</a></strong> to learn more. </em></p>
<p><em>This is John Perry, organization and leadership development consultant and strategic coach, and you are listening to the <strong>Keep Leading!® Podcast</strong> with Eddie Turner. </em></p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
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<p>We&#8217;re back, everyone. I’m talking to Nankhonde van den Broek. We&#8217;re talking about collaborative global leadership development. Developing leaders is a local and a global collaboration. And specifically, we&#8217;re talking about how it starts there in the nation of Zambia and then goes from a micro level to a macro level to Africa and beyond.Nankhonde, before the break you were telling us about the fascinating work that you&#8217;re doing and just the impact you&#8217;re having there in Zambia. Now, your leaders are being developed. The stat that you gave me just blew me away. 60% of the country is 25 years or younger, which means that if you develop them properly, my, what a future for the nation and the world. So, tell me more about the collaborative component of leadership development.</p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">So, we have one planet and as a result, because we share this home, one of the key things I believe in collaborating around leadership development is developing leaders who fully appreciate that we have a responsibility and we are also connected by the very means of just existing on this earth. And as a result of that, if we look at what we&#8217;re trying to achieve here in Zambia is to help people reduce poverty, have better lives for themselves. And the degree of poverty varies across the continent and it varies even across Zambia but from a bigger picture perspective, we&#8217;re all trying to live a better life that we can find fulfilling and be successful in. And that requires looking at the different aspects of life and living that connected. And this can be either education, health, nutrition. It can be gender equality. It can be all sorts of different areas. And I like to refer to the sustainable development goals of the United Nations because I think that umbrella of 17 goals brings together our global collaboration. And so, when you take those goals and you break them down and bring them to the level of Africa and then Zambia, collaboration requires us in Zambia to appreciate, for example, what it means to reduce poverty, what it means to build a health system and what it means to be able to provide education and promote or support women and empower them. And so, collaboration, for me, is about what the efforts that Zambia makes to achieve those goals has a ripple effect or domino effect on the progress of the rest of the world and how together, working on different areas, we can actually achieve results. And leadership development, for me, is how we achieve those results and the people who lead us to those results, wherever they are, at the top here strategically but as we work within organizations, my role is to support the competencies and the skills of people who have given me or I have been entrusted to, to acquire across their journey of their career the ability to contribute to those bigger pictures and those bigger goals. So, whether they&#8217;re working in a bank, I work with banks here, whether they&#8217;re working for nonprofit organization that is dealing with shelters for women and gender-based violence or whether it&#8217;s working with academia in private universities, it&#8217;s important to recognize that when we&#8217;re developing leaders in their context in their organization, they&#8217;re also contributing to a larger goal. And so, for me, developing leaders through my work in Zambia is about understanding that and contributing to that. And the people I work with don&#8217;t always make this relationship or this connection but I believe one of my purposes, the reason I was created, is to contribute to my generation. And all my experiences to date have led me to be in this position to see both of these pictures and see the opportunity that I am a bridge to connect.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">And to the point that you just made about developing the competencies in the leadership of the people entrusted to you, you said so nicely that you were put here to help others in this time. You&#8217;ve created the Zanga African Metrics as an assessment to that end. Can you talk about that?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes. I am western trained and I have had the privilege of having been given the opportunity to be educated abroad. And this education has meant that I’ve been able to bring back best practices to Zambia but over time, I started to notice a disconnect between the tools I was using to support the people entrusted to me and how they actually achieved or realized change in this context and in this culture and I looked for tools that could appreciate a bit more the cultural and the social influences that affect how we actually show up at work and these behavioral insights that are driven by the local culture and even just the virtue of the developing country context. And I couldn&#8217;t find any. So, I decided to look into this and develop one. And Zanga African Metrics is about it. It is about encouraging a conversation across the African continent to start developing tools and products and services using our intelligence, using what we know from our traditions, from our cultures but also building from the foundation of global best practices. So, I’ve learned and, as you mentioned Marshall earlier, I’ve learned from some of the best in the world but how do I make that land here in Zambia whether I’m working in a program for a multinational company or whether I’m supporting a community program in a province or across the country, which I’m actually doing right now, how do I help that transfer of knowledge and be a catalyst for that change or an interpreter of the intent of the tool into this culture so that it can drive the results that will be sustainable here. And so, that&#8217;s what Zanga African Metrics is about. It&#8217;s about developing tools by Africans for Africans that will increase our own self-awareness of how we do achieve results here and how we can encourage more norm groups and comparison groups that are from the continent. And so, my psychometric assessment is building a Zambian norm groups or reference groups that we can use to continue to develop leaders because I have tools and I have some tools that are American and European and they have comparison and norm groups that support you to appreciate where your average is or where you stand vis-a-vis dysfunctional in the context maybe in London or New York. And I thought “Well, let&#8217;s have some tools that give you the context and the comparison closer to home. Lusaka, Johannesburg, Nairobi, Lagos, Abidjan. Let&#8217;s start looking at that from an African perspective.” I do believe we know enough now and can adapt some of these frameworks and methods to develop tools that are consistent and deliberate for our culture, for our society and for our people. And I’m not denying the impact of the tools that have built me, the tools that I use and worked with from the west. I’m building on them and adapting them. This is a partnership and a collaboration, I believe, that is very powerful and impactful.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">You&#8217;re just amazing. You are so amazing. That is phenomenal. And the reason I was intrigued by what you did is because it was very similar to what was, at one time, a challenge for some people in the school systems here in the States where the questions were written to where if you weren&#8217;t from a certain background, you just couldn&#8217;t understand, you wouldn&#8217;t give the right answer. So, I love what you&#8217;re saying there that you&#8217;ve given them something that has a norm group against their own but then, yes, you allow them to go out and then benchmark themselves against the rest of the world and you&#8217;re bringing the best of your education. By the way, you speak four languages? Tell us those languages again.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">So, I am fluent in English and French and I also have my two Zambian languages Bimba and Nyanja which are more working knowledge, I believe, rather than actual written because we come from a [inaudible] culture. So, the languages have been adopted that way.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Beautiful. So, you&#8217;re able to bring that back to let people still be true to their native tongue, their native culture but then to be able to be global leaders on a bigger stage, you&#8217;re letting them see how they measure up and then you&#8217;re sharing with them the best of both worlds, which is simply magnificent, and allows them to build the bench strength there in Zambia and on the continent of Africa that can impact the world.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes, yes.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">You are just amazing and I’m so glad you took some time to talk with me today. What&#8217;s the main message you would like to make sure that everyone listening to the <strong>Keep Leading!® Podcast</strong> walks away with from our conversation?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">I think it&#8217;s important for me to share that we&#8217;re designing this future together, we&#8217;re designing where the world will be in 50 years together right now. And whilst we&#8217;re sitting in different places across the world, I think it&#8217;s important to take note and increasingly more of what&#8217;s going on in different countries so that nobody has the monopoly on intelligence around what the world would look like and what would make it successful in 50 years. And so, we are co-creating this together. And as we develop the leaders that are going to take us to this future, I think it&#8217;s important for us to acknowledge the efforts that we are all making and providing ingredients towards this meal that we&#8217;re preparing together. So, I want people to take away that we are designing this future together. And to design it together means being able to see each other and hear each other and listen to each other, not to overtake or overrun or dominate the other but rather we&#8217;ve got to take the elements of what works from each other and pull them together in service to sharing this vision for the world and how we want to show up as a people in 50 years. And it&#8217;s important to say that because I may not be there, you may not be there but we would have contributed to what our children will inherit.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Thank you. What&#8217;s the best advice a leader ever gave you or a quote you use to help you keep leading?</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">I love a quote from Kwame Nkrumah. Kwame Nkrumah was the first prime minister and president of Ghana. He took them to independence in 1957. And he said “We face neither East nor West. We face forward.” That is so powerful for me because he was talking about a time where there was a potential divide for Africa to choose either the East or the West to support them and lead them. And he made it clear that this is not about picking sides. This is about keeping our eyes on the ball, where do we want to go together and then how are we going to work it out to cooperate and support each other to get that.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">I like that. Thank you, Nankhonde. Where can my listeners learn more about you?</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">I am on LinkedIn, Nankhonde van del Broek. And I also have a website ZangaMetrics.com. I’m also on Twitter and that&#8217;s Nankhonde.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Excellent. We will put that in the show notes so people can click on those easily to connect with you. And I encourage everyone listening, connect with Nankhonde, follow her on Twitter, connect with her on LinkedIn, visit her website. She is doing, as you heard on the episode here, amazing work and I am just so thrilled that you came here to be on the <strong>Keep Leading!® Podcast</strong> to share what you&#8217;re doing to impact locally and globally.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Nankhonde:</strong></div>
<div style="display: table-cell; vertical-align: top;">Thank you so much for this opportunity, Eddie. It&#8217;s been a wonderful conversation and pleasure to join you and the global audience listening in.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">
<p>Thank you so much.And thank you for listening. That concludes this episode, everyone. I’m Eddie Turner, The Leadership Excelerator®, reminding you that leadership is not about our title or our position. Leadership is an activity. Leadership is action. It&#8217;s not the case of once a leader, always a leader. It’s not a garment we put on and take off. We must be a leader at our core and allow it to emanate in all we do. So, whatever you&#8217;re doing, always keep leading.</p>
</div>
</div>
<p><em>Thank you for listening to your host Eddie Turner on the <strong>Keep Leading!® Podcast</strong>. Please remember to subscribe to the <strong>Keep Leading!® Podcast</strong> on iTunes or wherever you listen. For more information about Eddie Turner&#8217;s work, please visit <strong><a href="https://eddieturnerllc.com/">EddieTurnerLLC.com</a></strong>.</em></p>
<p><em>Thank you for listening to C Suite Radio, turning the volume up on business. </em></p>
<p><em>The Keep Leading!® podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn.</em></p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/collaborative-global-leadership-development/">Keep Leading!® Podcast 110 | Collaborative Global Leadership Development | Nankhonde Van Den Broek</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
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		<title>Keep Leading!® Podcast 109 &#124; How to Make 6-Figures as a Freelancer &#124; Alex Fasulo</title>
		<link>https://eddieturnerllc.com/keep-leading-podcast/how-to-make-6-figures-as-a-freelancer/</link>
					<comments>https://eddieturnerllc.com/keep-leading-podcast/how-to-make-6-figures-as-a-freelancer/#respond</comments>
		
		<dc:creator><![CDATA[admin]]></dc:creator>
		<pubDate>Sun, 23 May 2021 07:31:27 +0000</pubDate>
				<category><![CDATA[Keep Leading!® Podcast]]></category>
		<category><![CDATA[Alex Fasulo]]></category>
		<category><![CDATA[Eddie Turner]]></category>
		<category><![CDATA[How to Make 6-Figures as a Freelancer]]></category>
		<category><![CDATA[Keep Leading]]></category>
		<category><![CDATA[Keep Leading Podcast]]></category>
		<category><![CDATA[MG100]]></category>
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		<guid isPermaLink="false">https://eddieturnerllc.com/?p=3659</guid>

					<description><![CDATA[<p>Alex Fasulo Freelance Expert who made $1 Million on Fiverr How to Make 6-Figures as a Freelancer Episode Summary Uber ushered in the "gig economy." The "gig economy is fueled by freelancers working when they want on what they want. In this episode, I interview Alex Fasulo, who made over $1 Million as a freelancer  [...]</p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/how-to-make-6-figures-as-a-freelancer/">Keep Leading!® Podcast 109 | How to Make 6-Figures as a Freelancer | Alex Fasulo</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p><strong>Alex Fasulo</strong><br />
<em>Freelance Expert who made $1 Million on Fiverr</em><br />
<em><strong>How to Make 6-Figures as a Freelancer</strong></em></p>
<p><iframe src="https://playlist.megaphone.fm?e=CSN8856791283" width="100%" height="200" frameborder="0" scrolling="no"></iframe></p>
<p><strong>Episode Summary</strong><br />
Uber ushered in the &#8220;gig economy.&#8221; The &#8220;gig economy is fueled by freelancers working when they want on what they want. In this episode, I interview Alex Fasulo, who made over $1 Million as a freelancer on Fiverr.com. She explains how to lead as a freelancer!</p>
<p><strong>Detailed Episode Summary</strong><br />
<a href="https://c-suitenetwork.com/advisors/how-to-make-6-figures-as-a-freelancer/" target="_blank" rel="noopener">https://c-suitenetwork.com/advisors/how-to-make-6-figures-as-a-freelancer/</a></p>
<p><strong>Keep Leading LIVE!™ (34 Minutes)</strong><br />
<div class="fusion-video fusion-youtube" style="--awb-max-width:600px;--awb-max-height:360px;"><div class="video-shortcode"><div class="fluid-width-video-wrapper" style="padding-top:60%;" ><iframe title="YouTube video player 4" src="https://www.youtube.com/embed/ONmF_VY6cOs?wmode=transparent&autoplay=0" width="600" height="360" allowfullscreen allow="autoplay; fullscreen"></iframe></div></div></div><br />
<div class="fusion-button-wrapper"><a class="fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type" target="_self" href="https://eddieturnerllc.com/keep-leading-live/"><span class="fusion-button-text">Keep Leading LIVE!™</span></a></div><br />
<div class="fusion-sep-clear"></div><div class="fusion-separator fusion-full-width-sep" style="margin-left: auto;margin-right: auto;margin-top:10px;width:100%;"></div><div class="fusion-sep-clear"></div></p>
<p><strong>Check out the &#8220;60-Second Preview&#8221; of this episode!</strong><br />
<div class="fusion-video fusion-youtube" style="--awb-max-width:600px;--awb-max-height:360px;"><div class="video-shortcode"><div class="fluid-width-video-wrapper" style="padding-top:60%;" ><iframe title="YouTube video player 5" src="https://www.youtube.com/embed/mWjnhLXMkaY?wmode=transparent&autoplay=0" width="600" height="360" allowfullscreen allow="autoplay; fullscreen"></iframe></div></div></div></p>
<p><strong>Bio</strong><br />
Alex Fasulo is a full-time freelance writer, author, speaker, copywriting business owner, and best known for becoming a Fiverr.com millionaire in September 2020. She is also the Freelance Fairytales Podcast host, which covers all gig economy news, freelancing trials, and tribulations, and breaking out of 9-to-5 jobs to find financial independence. Alex is passionate about sharing her message with the world and posts content often to TikTok, Instagram, Pinterest, her closed Facebook group &#8216;Freelancing Mentorship with Alexandra Fasulo,&#8217; and her website.</p>
<p><strong>Website</strong><br />
<a href="https://alexfasulo.com/" target="_blank" rel="noopener">https://alexfasulo.com/</a></p>
<p><strong>LinkedIn</strong><br />
<a href="https://www.linkedin.com/in/alexandrafasulo/" target="_blank" rel="noopener">https://www.linkedin.com/in/alexandrafasulo/</a></p>
<p><strong>Facebook</strong><br />
<a href="https://www.facebook.com/groups/3715810965116993" target="_blank" rel="noopener">https://www.facebook.com/groups/3715810965116993</a></p>
<p><strong>Instagram</strong><br />
<a href="https://www.instagram.com/alexandrafasulo/" target="_blank" rel="noopener">https://www.instagram.com/alexandrafasulo/</a></p>
<p><strong>Leadership Quote</strong><br />
&#8220;Nothing in the world is worth having or worth doing unless it means effort, pain, difficulty… I have never in my life envied a human being who led an easy life. I have envied a great many people who led difficult lives and led them well.&#8221; &#8211; Theodore Roosevelt</p>
<p><strong>Get Your Copy of Alexandra&#8217;s Book!</strong><br />
<a href="https://alexfasulo.com/bookstore/" target="_blank" rel="noopener">https://alexfasulo.com/bookstore/</a></p>
<p><strong>Subscribe, Share and Review</strong><br />
<a href="https://podcasts.apple.com/us/podcast/keep-leading/id1461490512" target="_blank" rel="noopener noreferrer"><img decoding="async" class="wp-image-895 alignnone" src="https://eddieturnerllc.com/wp-content/uploads/2019/04/Subscribe-on-iTunes-Button.png" alt="" width="201" height="73" srcset="https://eddieturnerllc.com/wp-content/uploads/2019/04/Subscribe-on-iTunes-Button-200x73.png 200w, https://eddieturnerllc.com/wp-content/uploads/2019/04/Subscribe-on-iTunes-Button-300x109.png 300w, https://eddieturnerllc.com/wp-content/uploads/2019/04/Subscribe-on-iTunes-Button.png 374w" sizes="(max-width: 201px) 100vw, 201px" /></a></p>
<p><strong>Keep Leading LIVE (Live Recordings of the Keep Leading!® Podcast)</strong><br />
<a href="https://eddieturnerllc.com/keep-leading-live/" target="_blank" rel="noopener noreferrer">www.KeepLeadingLive.com</a></p>
<p><a href="https://www.amazon.com/Freelancing-Fiverr-Made-6-Figures-6-Months/dp/1717883699/ref=sr_1_1?dchild=1&amp;keywords=Freelancing+on+Fiverr&amp;qid=1616810168&amp;sr=8-1" target="_blank" rel="noopener"><img fetchpriority="high" decoding="async" class="alignnone size-full wp-image-3662" src="https://eddieturnerllc.com/wp-content/uploads/2021/05/kl-109-book.jpg" alt="Freelancing on Fiverr: How I Made 6-Figures in Less Than 6-Months" width="300" height="387" srcset="https://eddieturnerllc.com/wp-content/uploads/2021/05/kl-109-book-200x258.jpg 200w, https://eddieturnerllc.com/wp-content/uploads/2021/05/kl-109-book-233x300.jpg 233w, https://eddieturnerllc.com/wp-content/uploads/2021/05/kl-109-book.jpg 300w" sizes="(max-width: 300px) 100vw, 300px" /></a></p>
<p><a href="https://www.amazon.com/Freelancing-Fiverr-Made-6-Figures-6-Months/dp/1717883699/ref=sr_1_1?dchild=1&amp;keywords=Freelancing+on+Fiverr&amp;qid=1616810168&amp;sr=8-1" target="_blank" rel="noopener"><img decoding="async" class="alignnone wp-image-901" src="https://eddieturnerllc.com/wp-content/uploads/2019/04/amazon-button.png" alt="" width="200" height="76" srcset="https://eddieturnerllc.com/wp-content/uploads/2019/04/amazon-button-200x76.png 200w, https://eddieturnerllc.com/wp-content/uploads/2019/04/amazon-button-300x113.png 300w, https://eddieturnerllc.com/wp-content/uploads/2019/04/amazon-button.png 381w" sizes="(max-width: 200px) 100vw, 200px" /></a></p>
<h3>Transcript</h3>
<p><em>The key to sustainable leadership lies in the ability to thrive during uncertainty, ambiguity, and change. Grand Heron International brings you the Coaching Assistance Program, giving your employees on-demand coaching to manage through a challenging situation and arrive at a solution. Visit <a href="https://grandheroninternational.ca/" target="_blank" rel="noopener">GrandHeronInternational.Ca/Podcast</a> to learn more.</em></p>
<p><em>This podcast is part of the C Suite Radio Network, turning the volume up on business.</em></p>
<p><em>Welcome to the <strong>Keep Leading!® Podcast</strong>, the podcast dedicated to promoting leadership development and sharing leadership insights. Here&#8217;s your host, The Leadership Excelerator®, Eddie Turner.</em></p>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">All right. Well, welcome, everyone, to <strong>Keep Leading LIVE™</strong>. <strong>Keep Leading LIVE™</strong> is the video version of the <strong>Keep Leading!® Podcast</strong>. Like the <strong>Keep Leading!® Podcast</strong>, <strong>Keep Leading LIVE™</strong> is dedicated to leadership development and insights. I’m your host Eddie Turner, The Leadership Excelerator®. I work with leaders to accelerate their performance and drive impact primarily through executive coaching, facilitation, and motivational speaking.It&#8217;s been a while since I’ve done a live broadcast. Let&#8217;s see if I can remember how this works today but so many wonderful things have been happening and I’m delighted to be here today with a very special guest that I can&#8217;t wait to tell you about. We&#8217;re streaming live on LinkedIn, Facebook, and YouTube. If you are here, don&#8217;t be a stranger. Let us know you&#8217;re here by commenting. You can comment throughout our discussion. Tell us who you are and tell us where you&#8217;re located and I’m going to invite you to ask questions of our guest. And we would love for you to be able to follow our guests. And so, I’ll be sure to share her information with you so you can stay connected with her and learn from her. And hit the share button. If you are listening to us in addition to letting us know you&#8217;re here, as Nada just did, hit the share button so this goes into your friends&#8217; feed so they can either join us live or it&#8217;s available to them after our session has concluded.</p>
<p>Now, almost everyone has heard of Uber. Uber has become a verb and it has played a significant part in what&#8217;s known as the gig economy. And this idea of the gig economy and hiring freelancers and independent contractors is now even coming inside of corporations. Instead of hiring a permanent employee, perhaps a 1099 contractor or a freelancer for a gig. Entrepreneurs are very familiar with services like Upwork and Fiverr. It&#8217;s the lifeline to a lot of small businesses. Because of my guest today, I stepped back and looked at the work that independent contractors and freelancers do differently. I see it as a different form of leadership. So, to that end, we&#8217;re going to talk about leading as a freelancer today and how you can make six figures as a freelancer. If you&#8217;re going to do that, you need a freelance expert.</p>
<p>My guest today is indeed a freelance expert. My guest today joining me is Alex Fasulo and you see her there right now. Alex is a full-time freelance writer, author, speaker, copywriter, and business owner. She is best known for making a million dollars as a freelancer on Fiverr. So, she&#8217;s going to tell us the secrets today. I can&#8217;t wait to learn and help my own business.</p>
<p>Alex, welcome to <strong>Keep Leading LIVE™</strong>.</p>
</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Thank you for having me, Eddie. You are so well spoken. I feel like I need you to come and see something for me.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">You&#8217;re very kind. You&#8217;re just a great writer. I’m going to have you write some things for me. So, we&#8217;re even.So, Alex, tell us a little bit about yourself before we get into our interview.</p>
</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">I mean, my story&#8217;s been blasted out there. I sometimes feel like people have heard it many times but I went to college, thought I was going to work in an office for the rest of my life, the typical schedule for everyone. And I graduated, went to work in Albany as a press corps leader. I’m in the New York State [inaudible]. And a year later I applied to jobs in New York City, which was about two hours away because I wanted to see what was out there, the classic from a small town, I want to see if I can make it in a big city, the usual story. And I took a PR job in New York City that I only lasted four weeks at, which everyone knows, because I hated it so much and I hated working in an office so much. That was the best thing I ever did technically because it kind of forced me to start freelancing as a way to make my bills because I had a situation, bills aren&#8217;t easy to pay in a New York City or a Brooklyn. So, after I quit that job, I was like “Okay, I have to get serious about this.” And I was on Fiverr. At the time, I was only editing. I wasn&#8217;t taking it very seriously. So, when I quit the job, I opened a bunch of new writing services on Fiverr. And it was only a couple months later that I was self-sufficient, paying my bills. That was when I was like “Wow! I can make a career as a freelance writer work for myself.” And that was nearly six years ago now. So, you find me six years later still doing the same thing but in a different capacity of course and it&#8217;s been great.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Six years. Wow! Yeah, you&#8217;re right, you&#8217;re everywhere. I saw you on CNBC, Forbes and every place and I said “I’ve got to talk to her.”</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">I know, crazy.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Some people who are listening may not know what a freelancer is. They may have an idea, may have heard the phrase. So, can you just start off by telling us what a freelancer is?</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">That&#8217;s a great point. I have people still ask me they don&#8217;t quite understand it. So, a freelancer, just another term for someone who works for themselves. You&#8217;re an entrepreneur in essence and you work with clients on your core project [inaudible]. So, it&#8217;s part of the gig economy, much like an Uber a driver who drive you one way [inaudible] and that&#8217;s a freelancer. I’ll have people reach out to me and have me write a blog for them. I write the blog, I deliver it to them and that might be it, that might be the end of our arrangement. And therefore, I could work with anywhere from 10 to 20 clients every day and that&#8217;s actually the scalability of it and also what I like about it because no two days are the same.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">How did you get started?</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Well, so I had been on Fiverr actually while I was working in Albany because I was bored and my mom told me about it because my mom always knows about trends and everything. So, I was like “Mom, I’m bored. I don&#8217;t like working in an office.” And she was like “Oh, shut up” and like “Here&#8217;s a website that you can maybe make some money on” and that was it. I went on there and made a profile. I was charging 5 dollars for editing, nothing. I was making like 40 a month. And then in 2016 when I had quit, I got on Fiverr just full time. So, I had a just very practical thought in my head which was “If this is the only thing in my life that&#8217;s making me money right now, it probably deserves a little more of my attention than I’ve been giving it.”</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">So, mom knows best, in other words.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Oh, my mom always knows best.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">So, what&#8217;s mom saying about you now?</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">I actually run a business with mom. So, mom and me are like business entrepreneur partners. We love it. Whenever we&#8217;re hanging out, we&#8217;re more so feel like business partners even than mother-daughter. We&#8217;re like we&#8217;re in it together. So, I think my mom&#8217;s very proud and I owe this to mom because mom was a great role model for me.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Outstanding. What a wonderful thing to say about mom and to be a business partner now.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yeah.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">You said you started off making low wages but then at a certain point, things shifted. Everybody doesn&#8217;t have your stories. How did it shift? How did it change?</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">I think the big shift that happened in my story were merely because I stuck with this so long. The first three years were very uneventful. I kept my head down. I still made decent money. I was making, I think, like 68k or something a year which is so amazing working for yourself with your laptop. So, I was content. I didn&#8217;t say like “Oh, I need to be a big six-figure earner.” I didn’t really care. I was 23, 24, very happy. And then in 2017, when Fiverr launched Fiverr Pro which is like the top 1% of the platform, that was kind of their program in a way to be competitive with an Upwork or these other sites that are seen as like higher tier than Fiverr. And they wanted to have people be part of Fiverr Pro. So, they reached out to me because I had been on there for years and they said “Hey, we want to make you one of the Fiverr Pro copywriters who are looking to populate the category” and I was like “Okay, cool.” And they said “You know what, you&#8217;re going to go from charging 25 dollars for things to 100 dollars for things because we need you to because that&#8217;s the psychology, know pricing and everything like you&#8217;re the luxury brand of Fiverr.” And that&#8217;s what changed my life. It didn&#8217;t get rolled out in full until 2018. So, from 2015 to 2018, life was pretty uneventful on there. I did increase my earnings year over year but it wasn&#8217;t until 2018 that they exploded my earnings because of Fiverr Pro. And people say to me like “Well, you&#8217;re lucky you got on Fiverr Pro. You can&#8217;t get on it now” but not true. I have people every week tell me that they&#8217;re being accepted into it. So, I throw that out there.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">So, it made a huge difference for you. And is that when you catapulted into the seven-figure range?</div>
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<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">I actually didn&#8217;t hit making a million dollars on Fiverr until September of 2020 but that is when I went into the six-figure range in 2018 because I was making like 60K, 70k a year. So, 2018 was a huge jump from 65k the prior year to 273K in 2018. That&#8217;s a huge, huge jump and that was kind of when this all just got crazy. That was when CNBC covered me for the first time and it was so public, all this money I was making. That was hard like right on the internet what money I earned. Some people like to try and keep that private but it was just boom, it was out there and that&#8217;s kind of when this part of my story began.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes, people try to keep that private but you have been very public about it. Tell me why.</div>
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<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">I guess there&#8217;s two reasons. One, these news outlets ask for it. And in the beginning, I worked in PR, so I get how PR works and I know that if you give them what they want, they&#8217;ll reward you with PR and then eventually, you don&#8217;t have to share that information anymore. So, I feel like finally this year I’m at a point where I don&#8217;t have to from here on out share it. So, I shared it in the beginning for the news angle, one reason. And the other reason was I wanted to be transparent about it because I really believe that this was something that a lot of other people could be doing. And I wanted to share it because I’m like “I’m not just going to hide this and it&#8217;s just for me and nobody else. That&#8217;s not how I am.” So, I was like “You know what, other people could be doing this.” Parents. You have single parents. I have people in my group. I have grandparents who are doing it. I was like “This is a really amazing side hustle and I feel like if I am more transparent about it, people will trust me and maybe consider it for themselves.”</div>
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<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">All right, parents, grandparents, [inaudible], you heard it from Alex. If you&#8217;re looking for a side hustle or a main vocation that she has done, you have something you can explore that you haven&#8217;t thought about before which is why we want to talk to you.And you said something very interesting on that when you were sharing this. You understand PR. How has all this sharing impacted your business because you were already successful? What has sharing done for you?</p>
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<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Sharing has actually helped advance my personal brand like me separate from Fiverr. These articles grow my social media following. People will buy my eBooks. They&#8217;ll buy my online courses. They&#8217;ll buy into the brand of Alex Fasulo from the PR. And that was my aim because I knew I didn&#8217;t want to for the rest of my life just be the Fiverr girl because Fiverr still, in part, owns some of my business. I run a business using their platform. So, starting in 2018, I did recognize I wanted to start to create my own stuff that is not associated with Fiverr for just protection and whatever. So, PR and being transparent with reporters and getting my name out there has made me feel like more of an authority in the space than just a freelance writer.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">In other words, it sounds like you&#8217;re saying your brand.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Excellent. And you said authority, credibility.</div>
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<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Tell me more about that.</div>
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<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">I mean, I feel like nobody is ever really an expert. I always have a little problem when people are like “Oh, I’m an expert at this. I’m an expert at that” or when these crypto people who are like “No, I’m a crypto guru.” I’m like “No one&#8217;s a crypto guru because it hasn&#8217;t even been around for like 10 years.” So, I don&#8217;t think anyone&#8217;s ever an expert but I do think that since I’m heading into my seventh year of doing this that I am in a position now where I feel like I have a lot of insight and information that I want to share with people about things that I learned along the way that they don&#8217;t necessarily need to make the same mistakes. Where the industry is going, I’ve been around so long now that I’m in contact with a bunch of different people in the industry who are going to launch new things this year. So, I’m trying to get into that place where I get tipped off in what&#8217;s to come and I can share that and I’m making myself like a news aggregator in some way.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Well, you are an expert. Own it. You&#8217;ve made seven figures doing what you do. There are some people who are experts who won&#8217;t even make that. I mean, just an exciting story.And by the way, I never ask a woman her age, but how old are you?</p>
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<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">You&#8217;re so funny. I’m 28. I don&#8217;t mind when people ask me.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yeah, I think it&#8217;s so important to share that with our audience because you have accomplished this so early. So, sometimes people may think “Well, you have to be older and more experienced and all these other things.” As a young person, I mean, you&#8217;re a beacon of light for all of us but I think especially for young people. It&#8217;s been tough in the economy in some ways for folks coming out of school. And so, you are showing opportunities for us to look at and think about differently.</div>
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<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yeah. I mean, I love doing that. I love to both be productive, earn money, whatever and then also help people at the same time. I think those things can all happen simultaneously. So, I have recognized that, I guess, especially because of the pandemic. That was when I realized that I have very helpful information to help people whether some seriously tough financial situations from people losing their jobs to being fired to people dying to all these different things that happened in the last year. I had people start to write to me and say “You know, I have nowhere left to turn. Can you explain Fiverr to me?” And at first, I’m like “Oh my gosh, of course.” I’m answering as many people as I can. And then I realized I should start just publicly releasing content on this so these people don&#8217;t have to direct message me. It&#8217;s just out there. And then that just kind of blew up because people were like “Oh my God, this girl&#8217;s sitting on like the golden ticket here.”</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">I was like “Oh, you know, I’m so close to it,” I didn&#8217;t realize that.</div>
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<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">You don&#8217;t realize just how great you are. I’m serious. I mean, because I talk to people all the time and as a coach, I experience this when working with people. And so, that&#8217;s why I find you so fascinating and I wanted to share you with my audience.What I’d like to do now is just take a small break and acknowledge some people who help me do what I do. And I have to start off by acknowledging the wonderful people at Grand Heron International.</p>
<p>The key to sustainable leadership lies in the ability to thrive during uncertainty, ambiguity, and change. Grand Heron International brings you the Coaching Assistance Program, giving your employees on-demand coaching to manage through a challenging situation and arrive at a solution. Visit GrandHeronInternational.ca/podcast to learn more. And that one you&#8217;re able to see on the screen.</p>
<p>I also want to acknowledge the wonderful folks over at American Express, StandForSmall.com, and the team at IBM, Goldman Sachs, Infinity, Progressive, PayPal, Kroger, Fidelity Investments, Walgreens. Those are all sponsors who have helped us out this month. And the C Suite Radio and the C Suite Network team, always want to acknowledge them as they help me turn the volume up on business.</p>
<p>We&#8217;ll have more right after this.</p>
</div>
</div>
<p><em>This podcast is sponsored by Eddie Turner LLC. Organizations who need to accelerate the development of their leaders call Eddie Turner, The Leadership Excelerator®. Eddie works with leaders to accelerate performance and drive impact. Call Eddie Turner to help your leaders one on one as their coach or to inspire them as a group through the power of facilitation or a keynote address. Visit EddieTurnerLLC.com to learn more. </em></p>
<p><em>This is Phil M. Jones, author of Exactly What to Say, Exactly How to Sell, and Exactly Where to Stop and you are listening to the <strong>Keep Leading!® Podcast</strong> with Eddie Turner. </em></p>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">We&#8217;re back. I’m having a ball talking to Alex Fasulo. We&#8217;re talking about leading as a freelancer, how to make six figures as a freelancer, making opportunities for those who may not have considered some of these opportunities before. We invite you to visit KeepLeadingPodcast.com to get the archives of all episodes. And this episode is going to live on the internet of course, LinkedIn, Facebook, YouTube after this episode is over, but you can also see it again on KeepLeadingLive.com which is on the website and this will be released as a regular audio episode in the days to come as well.So, talking to Alex Fasulo. We&#8217;re talking about leading as a freelancer and how to make six figures as a freelancer. Alex, you&#8217;ve told us about the incredible journey as a freelancer and the success you&#8217;ve had in terms of finance but also the impact you&#8217;re having on people and even able to start a business with mom.</p>
<p>Shaquille O&#8217;Neal famously said “It&#8217;s not about how much we make. It&#8217;s about how much we keep.” And he sets an example that especially in an area where people don&#8217;t necessarily keep all the money they&#8217;ve made. You&#8217;ve made seven figures. And I know that you&#8217;re a person who hasn&#8217;t spent it all. You have done some incredible things about savings that you&#8217;ve mentioned. Can you share with my audience your philosophy on saving?</p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yeah. I know I had a lot of different feedback from the CNBC episode where I talked about my approach to money because I think my approach to money is not millennial at all. It&#8217;s actually more old school. I’m like spend what you have and don&#8217;t spend more than that type of person where I feel like a lot of millennials are like “No, put it on your eight credit cards and pay it off and you&#8217;ll make this an interest and that an interest.” And I’m an old soul, if you can&#8217;t tell. So, I feel like it&#8217;s no wonder I lean in the direction. I’m very old school with my money. So, I save it first and foremost. You&#8217;ll never catch me in debt or anything. I save my money and then I spend it as I can spend it. So, I’m actually in my house I just bought, which is amazing and I am investing a lot of money back into my businesses right now. So, I’m careful to keep a lot floating around still because I like to have it accessible so I can use it to grow my businesses because that&#8217;s my first and foremost love and passion when people are like “Oh, why don&#8217;t you go spend it on a purse?” or “Why don&#8217;t you go spend it on a designer jacket?” I’m like there&#8217;s nothing wrong with people who like to do that but business makes me happy. So, I actually like spending money on my businesses. They&#8217;re like my children. So, yeah, I guess that&#8217;s how you&#8217;ll catch me. I mean, I have some money in retirement, I have an SAP and an IRA, I have some money in the stock market, a little money in crypto and then the rest is in house, car and just saved.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Beautiful. I mean, I’m so proud of you. And, again, at 28 years of age, you have the mentality, you&#8217;re far advanced both in what you&#8217;ve accomplished and with your thinking and that&#8217;s just so exemplary, so admirable.And I have a William Goof who&#8217;s, if I&#8217;ve pronounced that correctly, chiming in. He says these online communities favor younger people and he says same with surefire investing. In some ways, that may be true, may be but certainly we see it starting to scale up in the direction of people who are learning to use this. You&#8217;re saving and you&#8217;re applying this but when you said that, you said companies, plural. So, you&#8217;re more than just one company now. Tell me a little bit about that.</p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yeah, I’m all over the place. I am a serial entrepreneur in the truest definition of it to the point where I probably need to like calm down. I mean, in any given day, I work on six or seven different businesses or projects because I love it. So, I have Fiverr, right? I have my personal brand that I create content for. I have my podcast that I launched. I have my closed Facebook group which is a totally different brand that I’m actually working on making into a news site. So, I’m building a news website with my website builder, launching my YouTube channel. I have an app that I made. I have a drop shipping business I run with my cousin. It&#8217;s just like I sound crazy but it keeps going.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">That&#8217;s fantastic. That’s fantastic. Keep up the good work. What advice would you give to others who are listening to us right now?</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Any advice at all?</div>
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<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">About getting started, if they&#8217;re interested. I’m sorry, I should’ve been more clear. Any advice if they want to get started like “Hey, I’ve never thought this was something for me. I want to get started.” What should they do?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">With freelancing like on Fiverr or something? Okay. So, I would say to them that this is your chance to do something you actually want to do with your life and that you enjoy doing. I picked writing because I always liked writing. I did not think it would make me good money. I always thought I would live a modest life as a writer and I was okay with that. So, I would say to them spend a day or two getting to know yourself and your interests like what do you actually want to do if money was not an object and come up with your list. Then once you have that list, find the freelancing platforms that match up with that. Fiverr has expanded and it has a lot. It’s not all digital marketing now. It’s fitness lessons, cooking lessons, music lessons. It has more than you would think on it because they&#8217;re working to expand but if your particular skill that you want to offer isn&#8217;t on there, there is a platform for it. This year more than ever so many of these platforms are popping up that I would say people don&#8217;t panic if it&#8217;s not on Fiverr. There&#8217;s Upwork. There&#8217;s Contra coming up right now. There&#8217;s Continuum. LinkedIn is launching its own freelancing platform. So, there&#8217;s so much opportunity. So, I would say get to know yourself what you want to do and then based on that, Google it, find out which platforms work best for you. And then the next thing I would say is to be patient because this definitely is not a get rich quick scheme at all. It&#8217;s going to take a lot of patience.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes. In fact, I’m glad you mentioned that because that was why I was asking you earlier about your start and the transition. It&#8217;s a very nice point that you make. As we see these sites growing in use, would you say that freelancing is the future of business?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">100% I don&#8217;t see why not because I look at it very unemotionally and I go “Okay, here&#8217;s the freelancer. Here&#8217;s the company.” It&#8217;s just a win-win when you think about it for both parties. The company will no longer have to pay for commercial spaces. You&#8217;re an independent contractor. So, they don&#8217;t have to pay for your healthcare. They don&#8217;t have to pay for your benefits. So, they&#8217;re going to save money by using you. Not to mention freelancers can specialize in something. So, if you hire an employee to work in photography, you&#8217;re kind of expecting them to learn a bunch of different stuff in it whereas with a freelancer, you could look up specifically a photo editor who has worked with Instagram or you can look up exactly the expert that you need, work with them on that project. And you can come back to freelancers multiple times like if you find one that you love specifically for one thing in your business, you can use them over and over again. It&#8217;s not just like one project and goodbye. And on the freelancer side of things, you get to work from home or anywhere in the world, you can do whatever. And you can you can put in as much or as little as you want. If you only want to work four hours a day, you&#8217;re probably not going to hit the six or seven-figure mark but you could still have a pretty good income just working four hours a day and anywhere you want. So, it&#8217;s because of those two things, I don&#8217;t see how it won&#8217;t be the future for every industry.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes. And I think it&#8217;s going to serve that way for several reasons. A few people are wanting to give you their feedback. Laura Renaud. She&#8217;s based in Arizona and she says she loves this content. Thank you for sharing, Alex.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Thank you, Laura.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Maria is chiming in again. She says “I love that Alex followed her interest and I do see that Fiverr can be very helpful to jumpstart a business.”</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">You are right, Maria. It is.</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">And she says “Freelancing provides a lot of flexibility. Glad to hear Alex&#8217;s success.”</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Thank you.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Thank you, Maria. Thank you, Laura, for chiming in. Thank you to everyone who&#8217;s chimed in in our conversation so far.If you haven&#8217;t had a chance to give us your feedback and say hello, let us know where you&#8217;re joining from. We invite you to do so as we head to the tail end. If you have a question for Alex, this is an opportunity to ask an expert. And so, we invite you to do so.</p>
<p>Alex, you&#8217;ve also done some really wonderful things. You were talking about your mom earlier. I saw that you did something special for her.</p>
</div>
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<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Oh, with the house?</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yeah. People were saying to me like “Oh, did you buy it for her?” and I’m like “I did but she always was always going to give me the money back when she sold her house in Albany” but I just wanted to give her the option to move to Florida sooner than that. We didn&#8217;t know if it was going to take like two years to sell the Albany house. Who knew? So, I was like “You know what, it&#8217;s just money” like “Who cares?” and I want to go to Florida. I don&#8217;t want to be in New York state anymore. No hates, New York State. Born and raised. I just like didn&#8217;t want to pay the taxes. I didn’t want to deal with the weather anymore. So, I was like “Why not?” We we&#8217;re always fluid with our money, especially the business she and I run together. I think more families should embrace that instead of “It&#8217;s me. It&#8217;s mine. It&#8217;s no one else&#8217;s.” Your family is family and I know there&#8217;s of course some crazy family members but the good ones, you can really use them in your business because there&#8217;s no one like family.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">No one like family. You&#8217;re a remarkable young woman. Thank you so much for sharing your story and for being such a beacon of light. I’ve thoroughly enjoyed this conversation with you and it certainly puts a new emphasis, at least for me, on leadership that being an entrepreneur, being a freelancer, an independent contractor, you are leading. You&#8217;ve shown us how you&#8217;ve led through self-discipline of running your business, of trying to add Fiverr to get things done. You&#8217;ve shown it to be an entrepreneur. And then not only be an entrepreneur, I think, you&#8217;ve uh referred to the fact that you have other people that work for you now. You don&#8217;t do it all yourself.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Correct.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes. So, on so many levels, you are a leader. You are leading and you are what I call one of our younger emerging leaders but you&#8217;ve already emerged. You&#8217;re here.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Thank you, Eddie.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">And Maria says finally “Alex is definitely a beacon of light. I agree.”</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Thank you, Maria.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Alex, I wish you continued success. Thank you for being a guest on <strong>Keep Leading LIVE™</strong>, showing us how to lead as a freelancer.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Got it.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">All right, thank you.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Alexandra Fasulo:</strong></div>
<div style="display: table-cell; vertical-align: top;">Thank you, Eddie.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">And thank you for tuning in. That concludes this episode, everyone. I’m Eddie Turner, The Leadership Excelerator®, reminding you, as I do every week, that leadership is not about our title or our position. Leadership is an activity. Leadership is action. It’s not a garment we put on and take off. We must be a leader at our core and allow it to emanate in all we do. So, whatever you&#8217;re doing, always keep leading.</div>
</div>
<p><em>Thank you for listening to your host Eddie Turner on the <strong>Keep Leading!® Podcast</strong>. Please remember to subscribe to the <strong>Keep Leading!® Podcast</strong> on iTunes or wherever you listen. For more information about Eddie Turner&#8217;s work, please visit EddieTurnerLLC.com.</em></p>
<p><em>Thank you for listening to C Suite Radio, turning the volume up on business. </em></p>
<p><em>The Keep Leading!® podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn.</em></p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/how-to-make-6-figures-as-a-freelancer/">Keep Leading!® Podcast 109 | How to Make 6-Figures as a Freelancer | Alex Fasulo</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
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		<title>Keep Leading!® Podcast 108 &#124; Attracting Top Leadership Talent &#124; Bill Humbert</title>
		<link>https://eddieturnerllc.com/keep-leading-podcast/attracting-top-leadership-talent/</link>
					<comments>https://eddieturnerllc.com/keep-leading-podcast/attracting-top-leadership-talent/#respond</comments>
		
		<dc:creator><![CDATA[admin]]></dc:creator>
		<pubDate>Sun, 16 May 2021 07:43:32 +0000</pubDate>
				<category><![CDATA[Keep Leading!® Podcast]]></category>
		<category><![CDATA[Attracting Top Leadership Talent]]></category>
		<category><![CDATA[Bill Humbert]]></category>
		<category><![CDATA[Eddie Turner]]></category>
		<category><![CDATA[Keep Leading]]></category>
		<category><![CDATA[Keep Leading Podcast]]></category>
		<category><![CDATA[MG100]]></category>
		<category><![CDATA[Ph.D.]]></category>
		<category><![CDATA[Podcast]]></category>
		<guid isPermaLink="false">https://eddieturnerllc.com/?p=3584</guid>

					<description><![CDATA[<p>Bill Humbert The Recruiter Guy Attracting Top Leadership Talent Episode Summary How do you get the best leaders in an organization? Sometimes they are developed internally. At other times you have to look outside. When you look outside your organization, how can you know what to look for so you’re not just throwing a dart?  [...]</p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/attracting-top-leadership-talent/">Keep Leading!® Podcast 108 | Attracting Top Leadership Talent | Bill Humbert</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p><strong>Bill Humbert</strong><br />
<em>The Recruiter Guy</em><br />
<em><strong>Attracting Top Leadership Talent</strong></em></p>
<p><iframe src="https://playlist.megaphone.fm?e=CSN5781995151" width="100%" height="200" frameborder="0" scrolling="no"></iframe></p>
<p><strong>Episode Summary</strong><br />
How do you get the best leaders in an organization? Sometimes they are developed internally. At other times you have to look outside. When you look outside your organization, how can you know what to look for so you’re not just throwing a dart? How can you attract, acquire, and retain great leaders? Bill Humbert, The Recruiter Guy, explains the secrets of the recruiting world in this episode.</p>
<p><strong>Detailed Episode Summary</strong><br />
<a href="https://c-suitenetwork.com/advisors/attracting-top-leadership-talent/" target="_blank" rel="noopener">https://c-suitenetwork.com/advisors/attracting-top-leadership-talent/ </a></p>
<p><strong>Check out the &#8220;60-Second Preview&#8221; of this episode!</strong><br />
<div class="fusion-video fusion-youtube" style="--awb-max-width:600px;--awb-max-height:360px;"><div class="video-shortcode"><div class="fluid-width-video-wrapper" style="padding-top:60%;" ><iframe title="YouTube video player 6" src="https://www.youtube.com/embed/kbckkmKLJRE?wmode=transparent&autoplay=0" width="600" height="360" allowfullscreen allow="autoplay; fullscreen"></iframe></div></div></div></p>
<p><strong>Bio</strong><br />
Nationally known as an engaging speaker, expert talent attraction consultant, and career transition professional with two published books (third book soon to be available via pre-sales), Bill is looking forward to meeting you!</p>
<p>He has talent attraction experience since 1981, contributing to the success of companies by attracting top talent – and training clients to attract top talent after his engagement is complete. Bill’s talent attraction consultant business is unique within the United States. Bill works with one company and charges a flat monthly fee for recruitment and top talent consulting. Therefore, his clients span many different industries and locations.</p>
<p>He is a national member of the National Speakers Association who motivates his audience to learn methods to improve their productivity while enjoying their job. Talent acquisition is more complex than top talent attraction. The outcome of his speech, Make Your Company ROAR (Recruit, Onboard, Actuate, and Retain), is higher success attracting top talent and retaining them as part of an engaged workforce. His speeches are conversations with his audience. He loves to meet members of the audience before a speech to learn their views of a topic and address areas of concern during his public conversation. All speeches are customized, so clients receive the best outcome from their engagement with RecruiterGuy.</p>
<p>He is a national television guest with over 102 television interviews, including on CNN Headline News, third party eBook author, podcast guest, and national radio guest. He creates new content upon request from his clients. He is passionate about his topics, including proper goal setting, where he discusses how he set a goal to hitchhike from Washington, DC to Los Angeles, CA in 5 days – and was successful in both 1969 and 1970. Then translate proper goal setting to increase employee engagement. Remember, a goal-setting and achieving employee is, by definition, an engaged employee. Raise your company’s productivity with engaged employees!</p>
<p><strong>Website</strong><br />
<a href="https://recruiterguy.com/" target="_blank" rel="noopener">https://recruiterguy.com/</a></p>
<p><strong>LinkedIn</strong><br />
<a href="https://www.linkedin.com/in/recruiterguy/" target="_blank" rel="noopener">https://www.linkedin.com/in/recruiterguy/</a></p>
<p><strong>Twitter</strong><br />
<a href="https://twitter.com/RecruiterGuy81" target="_blank" rel="noopener">https://twitter.com/RecruiterGuy81</a></p>
<p><strong>Facebook</strong><br />
<a href="https://www.facebook.com/RecruiterGuys.Guide" target="_blank" rel="noopener">https://www.facebook.com/RecruiterGuys.Guide</a></p>
<p><strong>Get Your Copy of Bill’s Books!</strong><br />
<a href="https://recruiterguy.com/talent-attraction-books/" target="_blank" rel="noopener">https://recruiterguy.com/talent-attraction-books/</a></p>
<p><strong>Subscribe, Share and Review</strong><br />
<a href="https://podcasts.apple.com/us/podcast/keep-leading/id1461490512" target="_blank" rel="noopener noreferrer"><img decoding="async" class="wp-image-895 alignnone" src="https://eddieturnerllc.com/wp-content/uploads/2019/04/Subscribe-on-iTunes-Button.png" alt="" width="201" height="73" srcset="https://eddieturnerllc.com/wp-content/uploads/2019/04/Subscribe-on-iTunes-Button-200x73.png 200w, https://eddieturnerllc.com/wp-content/uploads/2019/04/Subscribe-on-iTunes-Button-300x109.png 300w, https://eddieturnerllc.com/wp-content/uploads/2019/04/Subscribe-on-iTunes-Button.png 374w" sizes="(max-width: 201px) 100vw, 201px" /></a></p>
<p><strong>Full Episode Transcripts and Detailed Guest Information </strong><br />
<a href="https://eddieturnerllc.com/keep-leading-podcast/" target="_blank" rel="noopener noreferrer">www.KeepLeadingPodcast.com</a></p>
<p><strong>Keep Leading LIVE (Live Recordings of the Keep Leading!® Podcast)</strong><br />
<a href="https://eddieturnerllc.com/keep-leading-live/" target="_blank" rel="noopener noreferrer">www.KeepLeadingLive.com</a></p>
<p><a href="https://www.amazon.com/RecruiterGuys-Guide-Finding-Humbert-2012-03-01/dp/B01FEKP3QG" target="_blank" rel="noopener"><img decoding="async" class="alignnone size-full wp-image-3587" src="https://eddieturnerllc.com/wp-content/uploads/2021/05/kl-108-book.jpg" alt="Attracting Top Leadership Talent" width="300" height="447" srcset="https://eddieturnerllc.com/wp-content/uploads/2021/05/kl-108-book-200x298.jpg 200w, https://eddieturnerllc.com/wp-content/uploads/2021/05/kl-108-book-201x300.jpg 201w, https://eddieturnerllc.com/wp-content/uploads/2021/05/kl-108-book.jpg 300w" sizes="(max-width: 300px) 100vw, 300px" /></a></p>
<p><a href="https://www.amazon.com/RecruiterGuys-Guide-Finding-Humbert-2012-03-01/dp/B01FEKP3QG" target="_blank" rel="noopener"><img decoding="async" class="alignnone wp-image-901" src="https://eddieturnerllc.com/wp-content/uploads/2019/04/amazon-button.png" alt="" width="250" height="94" srcset="https://eddieturnerllc.com/wp-content/uploads/2019/04/amazon-button-200x76.png 200w, https://eddieturnerllc.com/wp-content/uploads/2019/04/amazon-button-300x113.png 300w, https://eddieturnerllc.com/wp-content/uploads/2019/04/amazon-button.png 381w" sizes="(max-width: 250px) 100vw, 250px" /></a></p>
<p><a href="https://www.amazon.com/Employee-5-0-Secrets-Successful-RecruiterGuy/dp/1945962909" target="_blank" rel="noopener"><img decoding="async" class="alignnone wp-image-3994 size-full" src="https://eddieturnerllc.com/wp-content/uploads/2021/05/RecruiterGuy_Employee5.jpg" alt="Employee 5.0: Secrets of a Successful Job Search in the New World Order (RecruiterGuy) (Volume 1) " width="300" height="480" srcset="https://eddieturnerllc.com/wp-content/uploads/2021/05/RecruiterGuy_Employee5-188x300.jpg 188w, https://eddieturnerllc.com/wp-content/uploads/2021/05/RecruiterGuy_Employee5-200x320.jpg 200w, https://eddieturnerllc.com/wp-content/uploads/2021/05/RecruiterGuy_Employee5.jpg 300w" sizes="(max-width: 300px) 100vw, 300px" /></a><br />
<a href="https://www.amazon.com/Employee-5-0-Secrets-Successful-RecruiterGuy/dp/1945962909" target="_blank" rel="noopener"><img decoding="async" class="alignnone wp-image-901" src="https://eddieturnerllc.com/wp-content/uploads/2019/04/amazon-button.png" alt="" width="250" height="94" srcset="https://eddieturnerllc.com/wp-content/uploads/2019/04/amazon-button-200x76.png 200w, https://eddieturnerllc.com/wp-content/uploads/2019/04/amazon-button-300x113.png 300w, https://eddieturnerllc.com/wp-content/uploads/2019/04/amazon-button.png 381w" sizes="(max-width: 250px) 100vw, 250px" /></a></p>
<h3>Transcript</h3>
<p><em>The key to sustainable leadership lies in the ability to thrive during uncertainty, ambiguity, and change. Grand Heron International brings you the Coaching Assistance Program, giving your employees on-demand coaching to manage through a challenging situation and arrive at a solution. Visit <a href="https://grandheroninternational.ca/" target="_blank" rel="noopener">GrandHeronInternational.Ca/Podcast</a> to learn more.</em></p>
<p><em>This podcast is part of the C Suite Radio Network, turning the volume up on business.</em></p>
<p><em>Welcome to the <strong>Keep Leading!® Podcast</strong>, the podcast dedicated to promoting leadership development and sharing leadership insights. Here&#8217;s your host, The Leadership Excelerator®, Eddie Turner.</em></p>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">
<p>Hello, everyone! Welcome to the <strong>Keep Leading!® Podcast</strong>, the podcast dedicated to leadership development and insights. I’m your host Eddie Turner, The Leadership Excelerator®. I work with leaders to accelerate performance and drive impact. I do that primarily through the power of executive coaching, masterful facilitation, and motivational speaking.How can organizations attract the best leaders? Sometimes, you develop them internally. At other times, organizations have to look outside but that can often seem like you&#8217;re simply throwing a dart and it lands anywhere. How can organizations be more targeted in their ability to attract, acquire, and retain great leaders? To answer that question, I’ve invited a very special guest, a gentleman who I am proud to call my good friend. He is a talent attraction expert. He&#8217;s also known as the Recruiter Guy, Bill Humbert. He is in high demand. He is in such high demand for his expertise that he&#8217;s appeared on regional or national television speaking on the topic of talent attraction and job search over 120 times. Here with me today to explain how we can attract top leadership talent is the Recruiter Guy, Bill Humbert.</p>
<p>Bill, welcome to the <strong>Keep Leading!® Podcast</strong>.</p>
</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Thank you so much, Eddie. I’m so happy to be here. This is great.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Bill, tell us a little bit more about who you are.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Well, I have a good reason to be called the Recruiter Guy. I started recruiting in 1981. So, even though I have an English degree, I figured out that that was 40 years ago. And part of my passion for recruiting is where else can I attract top talent and give them to companies, well, I don&#8217;t really give them, but present them to companies and they help that company accelerate and become much more profitable. And at the same time, where else can I take somebody who maybe is under a bad manager or is in a company that&#8217;s not succeeding very well and introduce them to my client and have them just completely blossom in their career. And that&#8217;s the reason I’m passionate about what it is that I do.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">And I can tell you&#8217;re passionate. By the way, I omitted the fact that you&#8217;ve put your knowledge on this topic in a couple of books. Tell us the title of those books.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">These are on the career research side. Recruiter Guy&#8217;s Guide to Finding a Job was my first book. My second book was Employee 5.0: Secrets of a Successful Job Search in the New World Order. And right now, we&#8217;re getting really close on the third book Expect Success: The Science of the Over 50 Career Search.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Oh wow! I bet that will be a source of really good encouragement and aid to a lot of people because I’m hearing people in that over 50 category talk about the difficulties of a job search.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">And that&#8217;s true. And what I bring to the table for all these people, Eddie, is I’m a recruiter, so I’m able to pull the curtain back to help them see how to really go about successfully finding the best job.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">And how do you do that?</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Now, that will take more than 25 or 30 minutes but essentially, one of the real quick things is 74% to 76% of all jobs are filled through networking. 8% of all jobs are filled through posting and what I call praying – “I hope the right person is looking at my résumé.” And 8% are filled through me, through recruiters. So, the best way to find a position that&#8217;s a new position, new career for you is to do it through networking.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">What an interesting statistic. And I love your phrasing “posting and praying”. That&#8217;s very interesting. And that&#8217;s so true that oftentimes when you have just responded to a post, you&#8217;re very unlikely to hear from anyone and even sometimes going through a recruiter, you may get contacted and you never hear anything back. It is definitely the networking system. So, thank you for giving us the 20-second answer on that. And folks who want to have the full answer just have to book you for a session.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">There you go.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yeah. All right. We&#8217;ll tell them how to do that at the end of our interview here. What is the most important action a company should take when they are trying to secure top leadership talent in the attraction phase?</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">The first step, Eddie, is to understand that recruiting talent attraction is a sales process. It mirrors the sales process perfectly. And unfortunately, Human Resource departments don&#8217;t understand that. They try to make it an administrative function because that&#8217;s what all the rest of what they do is. So, it&#8217;s understandable. I would suggest the executives of the C-suite that they cut the recruiting function out of HR and put it either under the COO or the CFO because that makes far more sense. So, the first step is to understand that they&#8217;re in a sales process. Now, in that sales process, the second step is to create a solution to fill the need that you&#8217;ve identified on the sales process. And on the recruiting or the talent attraction side, that step is to create a job description. And that means the job description is the foundation of the entire sales process of talent attraction.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Interesting. Bill, you&#8217;re saying to all my dear friends in HR where I have spent a little bit of time working that they really should be sales people and because they&#8217;re not, they really haven&#8217;t done that part of the business the best service.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">I hate to say it. A lot of them are my friends too, Eddie, but think about it. When you&#8217;re looking at new positions today online, so often what happens is the person goes to apply for the position and in the old days, what did they do? They took their résumé and they faxed it or they emailed it to the recruiter directly. Today, it&#8217;s going into an applicant tracking system. Now, that applicant tracking system usually forces them to complete an application before they submit their résumé. This is for professionals. Well, professionals, the top talent, what they do is they go “I’m out of here” because they know very rarely will they ever be contacted after that point. So, why put 25-30 minutes into an application when nobody&#8217;s ever going to call you? It&#8217;s unfortunate but that&#8217;s what companies are doing today. And so, they&#8217;re treating it as an administrative process – “We&#8217;ll get all our paperwork done first even though it&#8217;s electronic and then we&#8217;ll worry about attracting them.” Well, I’m sorry, that&#8217;s too late.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Well, Bill, you make a lot of sense on that and that&#8217;s why I want just to highlight that point because it is so true. I can&#8217;t tell you the number of senior people who are extremely talented who&#8217;ve said it precisely what you just said. And as a result, companies can almost draw a dotted line to their ability to be a high-performance organization and this process.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Oh, absolutely. It&#8217;s totally together.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yeah. As I’ve listened to you speak, you&#8217;ve made a differentiation between attracting and acquisition. Tell me more about that.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">So, think about it. Talent attraction is becoming a company where people want to come and join you. Talented acquisition, even by the name, almost sounds like it&#8217;s an administrative process. Now, I can tell you what&#8217;s going to happen. Talent attraction is going to get really successful when people start realizing that it&#8217;s a much better way of going about it and then HR departments are going to say “Well, we&#8217;re going to call it talent attraction too but they still have to fill out that application before they submit their résumé.” That&#8217;s the way it works.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">That makes me think about the Blue-Chip companies that, as you say, people want to work for. Whether there&#8217;s a job opening or not, there&#8217;s always a top ten list of organizations that anybody would love to work for and then there&#8217;s everyone else. And so, is this what you&#8217;re referring to when you say the talent attraction?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">That absolutely is.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Very nice. Very nice way of thinking about that. So, what&#8217;s the best source for organizations to go to? You said maybe not HR on this but if people want to get the attraction phase right, what&#8217;s the best source to go to?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Well, there&#8217;s a couple of things that they probably should do. First of all, they should pay attention to their website because if a person is interested in a company, what are they going to do? They&#8217;re going to start typing in the URL to the website and go to the website. For me, it&#8217;s very interesting when it&#8217;s difficult to find careers on a company website. There&#8217;s one major telecommunications firm whose name I’m not going to give you but I will tell you that they&#8217;ve been around just about forever. And if you search for careers on their home page, even at the bottom, it&#8217;s not there. Now, if this is a sales process and they need a ton of people, wouldn&#8217;t it make sense to tell everybody about that, make it easy? So, on the website, on the home page, especially companies that are growing quickly, it&#8217;s important to get out there, I know marketing owns the web page, but get out there and say “We&#8217;re hiring” and just allow people to click on that and have it go directly to the list of openings. Marketing has demonstrated that every time a group of people have to click to find a list of openings on a website, you lose half of them.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">That&#8217;s substantial.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">So, you start at 400. You go to 200 and you go to 100 in just three steps, three clicks. Now, who left in that first 200? Top talent.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes. So, there&#8217;s a price to pay for not having this done right.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Exactly.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">And how do companies capture the metrics on that?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Well, it&#8217;s easy for the companies that actually track. The marketing companies, they can see how many clicks are on for each page. And so, they can track it.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">So, truly a case of less is more.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">True. If you put “Careers” or you put “We&#8217;re hiring” and you make it one click to get to that list, you&#8217;re going to capture a whole lot more of the candidates. And then make it easy for those people to submit their résumés.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Make it easy. Make it simple. Make it quick. Now, that brings our HR friends back into the picture. Are we really hiring the right people in Human Resources since, as you described, much of this tends to just be administrative tasking?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Well, when you consider the list of topics that&#8217;s on the Society for Human Resource Management website, all of them, except talent attraction, they call it talent acquisition, are administrative tasks – Compensation, Benefits, Employee Relations. You can just go down the list. So, they&#8217;re hiring the right people for those areas. What they&#8217;re not doing is they&#8217;re not hiring sales professionals to be their recruiters or their talent attraction specialist or I call them recruiters because that&#8217;s what I am.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">All right. Is there any organization out there that you look at and say “Wow! They&#8217;re getting it right. They&#8217;re the best example, best in class.”</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Well, I’ll tell you, Amazon is having a lot of success right now. And part of the reason they are is they&#8217;re allowing their employees to get involved in that process. And so, if someone comes in through an employee, the employee gets a little bit of a spiff and also, at that point, they move that person&#8217;s résumé up to a higher level because they&#8217;ve been introduced that way. And I’m sure that that&#8217;s part of the reason why they&#8217;ve hired so many people in the past year.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes, I seem to hear their name a lot, now that you&#8217;ve mentioned it.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yeah.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">All right. Very good, Bill Humbert. We&#8217;re talking to him. He is the Recruiter Guy. He is a talent attraction expert and he&#8217;s explaining how we can attract top leadership talent. We&#8217;ll have more with Bill right after this.</div>
</div>
<p><em>This podcast is sponsored by Eddie Turner LLC. Organizations who need to accelerate the development of their leaders call Eddie Turner, The Leadership Excelerator®. Eddie works with leaders to accelerate performance and drive impact. Call Eddie Turner to help your leaders one on one as their coach or to inspire them as a group through the power of facilitation or a keynote address. Visit <strong><a href="https://eddieturnerllc.com/">EddieTurnerLLC.com</a></strong> to learn more. </em></p>
<p><em>This is Patricia Fripp, the Presentation Skills Expert, and you are listening to the <strong>Keep Leading!® Podcast</strong> with my friend, Eddie Turner. </em></p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">
<p>We&#8217;re back, everyone. I’m talking to Bill Humbert. Bill is known as the Recruiter Guy. He&#8217;s a talent attraction expert who&#8217;s appeared on regional or national television speaking about talent attraction and job search over 120 times. He&#8217;s the author of two bestselling books with a third on the way. We&#8217;re talking about how we attract top leadership talent.Before the break, Bill, you were explaining to us how companies are attracting talent, how they can do it and who is doing that the best and we talked a little bit about applicant tracking systems but we didn&#8217;t really get into that detail. In the old days, you could reach out to certain job titles and kind of get in by making a direct plea to a hiring manager. You can&#8217;t do that anymore. You have to go through the system literally and these applicant tracking systems put a huge firewall up for that reason. Can you tell us a little bit about how they work?</p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">You talk about favorite topics. So, first of all companies, do a poor job in writing job descriptions, number one. Number two, applicant tracking systems quickly scan a person&#8217;s résumé and then they measure it against the job description that the applicant tracking system has. And if that person doesn&#8217;t have 88% of the correct keywords, they get dinged every time. For instance, let&#8217;s say you graduated from Harvard University with a major that&#8217;s the right one for this position. You probably would not put high school diploma on your résumé. That&#8217;s my guess. If the job description has the three words ‘high school diploma’, you get dinged, even though you graduated from Harvard.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes, yes or the fact that you&#8217;ve graduated from Harvard but it wasn&#8217;t specifically in the area that they said they want the person but you have other experience that could account for that.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Exactly, exactly. And so, if the job description is poorly written, even though the person&#8217;s a perfect fit, they don&#8217;t match up well and they don&#8217;t get selected for an interview.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Which is why a lot of people really dislike those systems.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Exactly. Well, that&#8217;s the reason 74% to 76% of all jobs are filled through networking. They just go around HR.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yeah. And, Bill, the other reason that I hear people talking about their dislike of these systems is because they always force you to put in a salary requirement and negotiate against yourself.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">I have a hack for that.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Go ahead. Tell us.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Here it is, folks. So, they will not allow you to write the word ‘open’, ‘negotiable’, anything like that. They force you to put a number. The Recruiter Guy hack is write the number 1.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Okay.</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">In every place where they look for a salary requirement or what do you seek or the salary that your current salary is, which in 23 locations you can&#8217;t do that anymore, it&#8217;s illegal. So, you write the number 1. And then what happens is they get to your résumé, you got lucky and they picked you out of the crowd and they go “You know, I saw in your application that it said 1 was what you were looking for.” So, you play Mickey the Dunce.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Okay.</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">And you say “Ah, it says 1? I put a number in there.” Now, the person that&#8217;s asking you that question, their hard drive just went on spin. And so, you capitalize on that moment and you say “You know, I was just thinking job descriptions are usually poorly written and my résumé I wrote to mirror the job description so that you would pick me. Wouldn&#8217;t you agree that if I liked you and you liked me, we would find some middle ground?”</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">But what if they take that as not being totally forthright with them?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Well, that&#8217;s the reason you network.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Okay.</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Okay. So, they don&#8217;t understand they&#8217;re in a sales situation. In a sales situation, you negotiate. Well, in any negotiation, the first party to put a number on the table loses.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">That&#8217;s a good rule of thumb.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yeah, think about real estate. What&#8217;s the first thing you do when you want to sell your house? The realtor says “Okay, it&#8217;s worth X number of dollars.” And so you have four people come through your house and unless the real estate market is on fire, which it is in a lot of the US right now, but if it&#8217;s not on fire, the person goes to the house, “Yeah, I like it. It doesn&#8217;t have this, doesn&#8217;t have that and I’m going to make an offer last.” Well, the same thing happens when you&#8217;re conducting your salary negotiation. If you put a number on the table, they&#8217;ll say “Well, we got to train you for that and we got to do this.” And so, they start to try to lower whatever it is. It&#8217;s best not to give a number and let them value the position at the company level and then extend an offer to you. I have an entire script in all my books.</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">
<p>Okay. Well, here, ladies and gentlemen, is another reason to pick up Bill&#8217;s books which we&#8217;ll put a link to the books. At the end of the recording, you&#8217;ll have a link to the books on the KeepLeadingPodcast.com website.Bill, I want to play old school, new school.</p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Okay.</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Ready?</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yeah.</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">
<p>In the old days, and I say this because I felt like I used to know a little bit about job search but a) I haven&#8217;t had a job in eight years, I’ve been working for myself but b) I haven&#8217;t had to really keep up with these, but my knowledge on this comes from working with clients and hearing their stories and what we talk about. So, old school, new school.Reference checks. Old school? New school?</p>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Well, reference checks have been around forever. And so, what happened was most of these companies were smaller back in the day and they were in smaller communities. And so, a manager went to hire Eddie and they&#8217;d call somebody they knew that you used to work for and say “Hey, I just wanted to find out about Eddie. Can you tell me about his work habits? Are there any areas that you feel he needs improvement? Where did he absolutely start? And you know a little bit about my company and its area and our culture. Do you think he&#8217;d be a fit for the culture?” That person&#8217;s generally going to tell you the truth because they&#8217;re going to want to make the return phone call when they get somebody that you know, okay? And so, what happens is that person gives you the straight scoop. Now, as a recruiter, I’ve had people say “Well, those are all his friends.” I said “Well, you know, that&#8217;s not a good assumption to make, number one. And number two, let me tell you about an experience I had.” And this is true. I called a reference one time for a woman. And I could tell she was very good from a technical perspective and I called her most recent manager. And when I told the manager the name of the person who used her name as a reference, the manager burst out laughing and she said “I cannot believe she used my name because I fired her two weeks ago.”</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Oh my! Well, so, it was something that was standard and open in the old school. In the new school, is that still a good practice to do reference checks?</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">It absolutely is. Companies are complaining all over the place “We can&#8217;t find a good cultural fit.” Well, guess what, the reference check is where that happens.</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">All right. Even if it is a list of their friends, there can still be valid people to check on them with.</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">I’ve done a lot of reference checks over the years. In my experience, if the person who&#8217;s the reference is a good friend but they feel that this person is not a good fit for that job, they&#8217;ll tell you but you have to ask the right questions. You can&#8217;t ask “Did they work there from such and such to so and so? Was their title, da, da, da, da? Were they eligible for rehire? Okay, thank you and go away.” That tells you nothing.</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">All right. Old school, new school – do I still need a paper résumé on nice fancy paper?</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Not so much. I mean, it&#8217;s good to take a nice résumé to an interview and give it to whoever&#8217;s interviewing you. And so, from that perspective, I’d say yes but you don&#8217;t mail it.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Okay. And when we talk about old school, new school, things that used to be the standard and are no longer the standard, what&#8217;s something that I’m not thinking about?</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">There&#8217;s such a focus on human resources and them providing résumés. And remember again I’m a recruiter. My feeling is that managers should be the ones creating short lists. For instance, the University of Utah just maybe in the last month fired their basketball coach. Within 11 days they had a new basketball coach signed up and ready to start. That means the athletic director, and I know all the athletic directors do this, they keep a short list of top talent that they will go after if they need them. And I believe that that&#8217;s what all managers should do. Get it out of HR&#8217;s hands, keep a list of your own top talent, you can meet them at conferences, you can meet them maybe in a previous company but you know who it is that you want to put on to your team next.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">So, taking them out of the hands of HR and letting the managers drive that decision making because they know who they need, they know who they want and they have a better pulse on what&#8217;s happening.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">They do.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">All right, good, good. Anything else that I’m not thinking about when we think about the old way things were done and the new way if we want to be hired or if we want to attract the top leaders?</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">Well, it&#8217;s always good to network. As a recruiter, that&#8217;s what I do, that&#8217;s how I find candidates. I call people and I say “My current client is” whatever the name of the company is “and I’m looking for a person with these skills. Who would you recommend that I talk to next?” And what I’m doing there is I’m trolling. If I know that person is one that&#8217;s got all the right skills, I’ll talk to them and tell them about the company and what a great company is and the benefits and how their retention of their top talent is so high. And then I’ll say “So, who do you feel I should speak with next?” I take it away from them. And then they go “What about me?”</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Well, what about me?</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">That’s the best way to recruit.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">All right, very good. Well, Bill, I have thoroughly enjoyed talking to you and learning more about how to attract top leadership talent to organizations and as a leader how to maybe get into an organization using some of the techniques that you&#8217;ve shared. What is the main message you want to leave our listeners with?</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">I think it&#8217;s very important for companies to set goals for the candidates. And that should be part of the job description. So, set the three-month, six-month, nine-month and 12-month goals early in the process for that position. I understand that&#8217;ll tweak over time but when you do that, now the candidates know exactly what the first year looks like. That&#8217;s a way for you to then measure during your interviews, create the questions that determines whether the person has the skills, the experience or the attributes to be successful in that position the first year. That helps you to select the right person out of the four or 10 interviews that you have. That helps you on board that person because then the manager talks to them about the goals and says “If there&#8217;s any place in this where you need help, I’ll be happy to help you.” And then that helps your retention. You hear companies complaining about “We can&#8217;t retain people.” Well, the problem is companies have gotten away from setting goals properly. And when you set the three-month, six-month, nine-month, and 12-month goals, at the end of the year, there is no dart to be thrown on the “exceeds” or “meets expectation” dart board. You know exactly whether they met their goals or they didn&#8217;t. And so, that&#8217;s what I want to leave everybody with. If you want to retain top talent, work with them to set proper goals and now they&#8217;ve got a track to run on and they&#8217;re excited to receive those because very few people do it.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Thank you, Bill. And where can my listeners learn more about you?</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Bill Humbert:</strong></div>
<div style="display: table-cell; vertical-align: top;">I’m easy. I’m kind of all over the place out there but the best way to find me is RecruiterGuy.com.</div>
</div>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">
<p>RecruiterGuy.com. We&#8217;ll drop a link in the show notes and people can visit your website, follow you on LinkedIn and Twitter using that location.Thank you for being a guest on the <strong>Keep Leading!® Podcast</strong> and helping us learn how to attract top leadership talent.</p>
<p>That concludes this episode everyone. I’m Eddie Turner, The Leadership Excelerator®, reminding you that leadership is not about our title or our position. Leadership is an activity. Leadership is action. It&#8217;s not the case of once a leader, always a leader. It’s not a garment we put on and take off. We must be a leader at our core and allow it to emanate in all we do. So, whatever you&#8217;re doing, always keep leading.</p>
</div>
</div>
<p><em>Thank you for listening to your host Eddie Turner on the <strong>Keep Leading!® Podcast</strong>. Please remember to subscribe to the <strong>Keep Leading!® Podcast</strong> on iTunes or wherever you listen. For more information about Eddie Turner&#8217;s work, please visit <strong><a href="https://eddieturnerllc.com/">EddieTurnerLLC.com</a></strong>.</em></p>
<p><em>Thank you for listening to C Suite Radio, turning the volume up on business. </em></p>
<p><em>The Keep Leading!® podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn.</em></p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/attracting-top-leadership-talent/">Keep Leading!® Podcast 108 | Attracting Top Leadership Talent | Bill Humbert</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
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		<title>Keep Leading!® Podcast 107 &#124; Handling Conflict as a Leader &#124; Jennifer Goldman-Wetzler, Ph.D.</title>
		<link>https://eddieturnerllc.com/keep-leading-podcast/handling-conflict-as-a-leader/</link>
					<comments>https://eddieturnerllc.com/keep-leading-podcast/handling-conflict-as-a-leader/#respond</comments>
		
		<dc:creator><![CDATA[admin]]></dc:creator>
		<pubDate>Mon, 03 May 2021 09:18:03 +0000</pubDate>
				<category><![CDATA[Keep Leading!® Podcast]]></category>
		<category><![CDATA[Eddie Turner]]></category>
		<category><![CDATA[Handling Conflict as a Leader]]></category>
		<category><![CDATA[Jennifer Goldman-Wetzler]]></category>
		<category><![CDATA[Keep Leading]]></category>
		<category><![CDATA[Keep Leading Podcast]]></category>
		<category><![CDATA[MG100]]></category>
		<category><![CDATA[Ph.D.]]></category>
		<category><![CDATA[Podcast]]></category>
		<guid isPermaLink="false">https://eddieturnerllc.com/?p=3501</guid>

					<description><![CDATA[<p>Jennifer Goldman-Wetzler, Ph.D. CEO, Executive Coach, and Author of Optimal Outcomes Handling Conflict as a Leader Episode Summary Conflict is part of our lives. As leaders, it can derail our success at work and Home. In this episode, Dr. Jen Goldman-Wetzler explains how to deal with conflict more effectively and achieve conflict resolution or conflict  [...]</p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/handling-conflict-as-a-leader/">Keep Leading!® Podcast 107 | Handling Conflict as a Leader | Jennifer Goldman-Wetzler, Ph.D.</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p><strong>Jennifer Goldman-Wetzler, Ph.D.</strong><br />
<em>CEO, Executive Coach, and Author of Optimal Outcomes</em><br />
<em><strong>Handling Conflict as a Leader</strong></em></p>
<p><iframe src="https://playlist.megaphone.fm?e=CSN1854315790" width="100%" height="200" frameborder="0" scrolling="no"></iframe></p>
<p><strong>Episode Summary</strong><br />
Conflict is part of our lives. As leaders, it can derail our success at work and Home. In this episode, Dr. Jen Goldman-Wetzler explains how to deal with conflict more effectively and achieve conflict resolution or conflict freedom.</p>
<p><strong>Detailed Episode Summary</strong><br />
<a href="https://c-suitenetwork.com/advisors/handling-conflict-as-a-leader/" rel="noopener" target="_blank">https://c-suitenetwork.com/advisors/handling-conflict-as-a-leader/</a></p>
<p><strong>Check out the &#8220;60-Second Preview&#8221; of this episode!</strong><br />
<div class="fusion-video fusion-youtube" style="--awb-max-width:600px;--awb-max-height:360px;"><div class="video-shortcode"><div class="fluid-width-video-wrapper" style="padding-top:60%;" ><iframe title="YouTube video player 7" src="https://www.youtube.com/embed/3nH120Hy5Ao?wmode=transparent&autoplay=0" width="600" height="360" allowfullscreen allow="autoplay; fullscreen"></iframe></div></div></div></p>
<p><strong>Bio</strong><br />
Dr. Jennifer Goldman-Wetzler is the founder and CEO of Alignment Strategies Group, the New York consulting firm that helps CEOs and their executive teams optimize organizational health and growth.</p>
<p>In the corporate arena, Jennifer advises innovative technology, healthcare, financial, and professional services companies. She has served clients including CSC, IBM, Intel, athenahealth, Novartis, Oscar Health Insurance, Roche, Barclays, GE Capital, Moody&#8217;s, Cornerstone Research, Lexis Nexis, Navigant, and KPMG.</p>
<p>In the public sector, she enables teams to optimize organizational impact at Jazz at Lincoln Center, the New York City Economic Development Corporation, The New School, and Oxfam America.</p>
<p>She is the author of OPTIMAL OUTCOMES: Free Yourself from Conflict at Work, at Home, and in Life (HarperBusiness, 2020), selected as a Financial Times Book of the Month.</p>
<p>She is a keynote speaker at Fortune 500 companies, public institutions, and leading startups, including Google, Harvard Law School, and the United Nations. A former counterterrorism fellow with the U.S. Department of Homeland Security, she earned her Ph.D. in Social-Organizational Psychology from Columbia University and has taught conflict freedom at Columbia for a decade.</p>
<p><strong>Website</strong><br />
<a href="https://jengoldmanwetzler.com/" target="_blank" rel="noopener">https://jengoldmanwetzler.com/</a></p>
<p><strong>Other Website</strong><br />
<a href="http://alignmentstrategiesgroup.com/" target="_blank" rel="noopener">http://alignmentstrategiesgroup.com/</a></p>
<p><strong>LinkedIn</strong><br />
<a href="https://www.linkedin.com/in/jen-goldman-wetzler/" target="_blank" rel="noopener">https://www.linkedin.com/in/jen-goldman-wetzler/</a></p>
<p><strong>Twitter</strong><br />
<a href="https://twitter.com/JGoldmanWetzler" target="_blank" rel="noopener">https://twitter.com/JGoldmanWetzler</a></p>
<p><strong>Facebook</strong><br />
<a href="https://www.facebook.com/jgoldmanwetzler" target="_blank" rel="noopener">https://www.facebook.com/jgoldmanwetzler</a></p>
<p><strong>Instagram</strong><br />
<a href="https://www.instagram.com/jgoldmanwetzler/" target="_blank" rel="noopener">https://www.instagram.com/jgoldmanwetzler/</a></p>
<p><strong>Optimal Outcomes Assessments</strong><br />
<a href="https://jengoldmanwetzler.com/optimal-outcomes-assessments/" target="_blank" rel="noopener">https://jengoldmanwetzler.com/optimal-outcomes-assessments/ </a></p>
<p><strong>Leadership Quote</strong><br />
&#8220;Prevention is the best medicine.&#8221; &#8211; Dr. Morton Deutsch, widely considered the father of conflict resolution and one of my mentors</p>
<p><strong>Get Your Copy of Jennifer&#8217;s Book!</strong><br />
<a href="https://jengoldmanwetzler.com/the-book/" target="_blank" rel="noopener">https://jengoldmanwetzler.com/the-book/</a></p>
<p><strong>Subscribe, Share and Review</strong><br />
<a href="https://podcasts.apple.com/us/podcast/keep-leading/id1461490512" target="_blank" rel="noopener noreferrer"><img decoding="async" class="wp-image-895 alignnone" src="https://eddieturnerllc.com/wp-content/uploads/2019/04/Subscribe-on-iTunes-Button.png" alt="" width="201" height="73" srcset="https://eddieturnerllc.com/wp-content/uploads/2019/04/Subscribe-on-iTunes-Button-200x73.png 200w, https://eddieturnerllc.com/wp-content/uploads/2019/04/Subscribe-on-iTunes-Button-300x109.png 300w, https://eddieturnerllc.com/wp-content/uploads/2019/04/Subscribe-on-iTunes-Button.png 374w" sizes="(max-width: 201px) 100vw, 201px" /></a></p>
<p><strong>Full Episode Transcripts and Detailed Guest Information </strong><br />
<a href="https://eddieturnerllc.com/keep-leading-podcast/" target="_blank" rel="noopener noreferrer">www.KeepLeadingPodcast.com</a></p>
<p><strong>Keep Leading LIVE (Live Recordings of the Keep Leading!® Podcast)</strong><br />
<a href="https://eddieturnerllc.com/keep-leading-live/" target="_blank" rel="noopener noreferrer">www.KeepLeadingLive.com</a></p>
<p><a href="https://www.amazon.com/dp/0062893653?tag=harpercollinsus-20" target="_blank" rel="noopener"><img decoding="async" class="alignnone wp-image-3503 size-full" src="https://eddieturnerllc.com/wp-content/uploads/2021/05/KL107-book.jpg" alt="Handling Conflict as a Leader" width="296" height="414" srcset="https://eddieturnerllc.com/wp-content/uploads/2021/05/KL107-book-200x280.jpg 200w, https://eddieturnerllc.com/wp-content/uploads/2021/05/KL107-book-214x300.jpg 214w, https://eddieturnerllc.com/wp-content/uploads/2021/05/KL107-book.jpg 296w" sizes="(max-width: 296px) 100vw, 296px" /></a></p>
<p><a href="https://www.amazon.com/dp/0062893653?tag=harpercollinsus-20" target="_blank" rel="noopener"><img decoding="async" class="alignnone wp-image-901" src="https://eddieturnerllc.com/wp-content/uploads/2019/04/amazon-button.png" alt="" width="250" height="94" srcset="https://eddieturnerllc.com/wp-content/uploads/2019/04/amazon-button-200x76.png 200w, https://eddieturnerllc.com/wp-content/uploads/2019/04/amazon-button-300x113.png 300w, https://eddieturnerllc.com/wp-content/uploads/2019/04/amazon-button.png 381w" sizes="(max-width: 250px) 100vw, 250px" /></a></p>
<h3>Transcript</h3>
<p><em>The key to sustainable leadership lies in the ability to thrive during uncertainty, ambiguity, and change. Grand Heron International brings you the Coaching Assistance Program, giving your employees on-demand coaching to manage through a challenging situation and arrive at a solution. Visit <a href="https://grandheroninternational.ca/" target="_blank" rel="noopener">GrandHeronInternational.Ca/Podcast</a> to learn more.</em></p>
<p><em>This podcast is part of the C Suite Radio Network, turning the volume up on business.</em></p>
<p><em>Welcome to the <strong>Keep Leading!® Podcast</strong>, the podcast dedicated to promoting leadership development and sharing leadership insights. Here&#8217;s your host, The Leadership Excelerator®, Eddie Turner.</em></p>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Hello, everyone! Welcome to the <strong>Keep Leading!® Podcast</strong>, the podcast dedicated to leadership development and insights. I’m your host Eddie Turner, The Leadership Excelerator®. I work with leaders to accelerate performance and drive impact through the power of executive coaching, masterful facilitation, and motivational speaking. </p>
<p>	Conflict.  It&#8217;s a part of all of our lives. As leaders, it can derail our success at work and at home.  How can we deal with conflict more effectively? How can we achieve conflict resolution or conflict freedom? Here to answer that important question is a conflict expert. My guest today is Dr. Jen Goldman-Wetzler. Dr. Jennifer Goldman-Wetzler is an award-winning conflict consultant who, through her book Optimal Outcomes: Free Yourself from Conflict at Work, at Home and In Life, offers a new path to take when agreement and collaboration seem impossible. And this is an amazing book that has received rave reviews from some of the highest authorities in business and academia and it was selected as the book of the month by Financial Times.</p>
<p>	Jennifer, welcome to the <strong>Keep Leading!® Podcast</strong>.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jennifer:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Thank you so much, Eddie. Thanks for having me.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I’m so excited to have you here, Jennifer. I’ve read your book. Thank you for sending me an advanced copy. And I’ve read what other people have said about it. Tell us a little bit about yourself before we get into your book.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jennifer:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I am an organizational psychologist and I lead a company called Alignment Strategies Group where we help CEOs and their teams to deal with conflict and collaborate more effectively and talk across lines of difference. My background is in Social Psychology. I have a PhD in Organizational Psychology with a specialty in intractable conflict. And my PhD was funded by the US Department of Homeland Security as I had a fellowship with them all five years of my work. And I’ve been in this business for a long, long time, working with clients in all different sectors from government to start-up to non-profit and corporate and love working with leaders and love talking to people like you.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Fascinating. And something else I found interesting about you, especially when we&#8217;re going to talk about conflict, you&#8217;ve done a little work with the United Nations, Harvard Law School, Google and you mentioned the Department of Homeland Security but you also did some kind of terrorism work, you were a fellow.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jennifer:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yes, a research fellow.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		All fascinating. You say it as if “Oh, it&#8217;s just Tuesday.” Jennifer, this is a big deal.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jennifer:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Thank you for pointing that out. I appreciate that very much. When it&#8217;s part of your life, you don&#8217;t think about it that way but yes, it was a tremendous time. I mean, I was at the US Department of Homeland Security as a research fellow in 2002 until 2007. I did a couple of internships. So, I was not there full time but all of my research was on how the emotion of humiliation drives conflict and kind of applying that to the realm of international terrorism. And so, it was a fascinating time to be there. The department had just been created. There was a really interesting group of people doing Social Science research and that is the group that I was with. They were and I imagine continue to do, although I’m not directly involved these days, but do really important work.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Absolutely. So, it&#8217;s not every day that we get a chance to talk to someone about conflict at your level even though we all have conflict every day. Jen, I think we all know what conflict is. We know when we&#8217;re interacting with someone and it doesn&#8217;t feel right. We know when we&#8217;re avoiding someone or maybe in some cases not perhaps treating them the way we should because that conflict is there. Is there a time where conflict is not something that&#8217;s bad but it&#8217;s actually good for leaders to have in their life?
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jennifer:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yes, absolutely. There are times when conflict can be a healthy thing. It can lead to more creativity. On teams, when you have diverse perspectives, it can lead to greater innovation. And as much as we&#8217;ve all had experience with conflict that didn&#8217;t go well, we&#8217;ve probably all experienced sometimes where there was conflict that did turn out okay or even better than okay where we came to a more innovative or creative solution that we couldn&#8217;t have come to otherwise. The thing that I like to help people do is to distinguish between when is it healthy, when is this conflict healthy and helping us get to those more innovative creative solutions and then when is it destructive and when is it kind of in between but where&#8217;s that line, when is it not helpful, when is it not productive. And it&#8217;s the part where we get into “This is not productive. Either I’m going around and around in circles and not getting the answers that I need or we&#8217;re not coming up with the solutions that we thought we were going to or I feel like I’m banging my head up against the wall trying to get someone to do something else that they are simply resisting and not doing” or there&#8217;s kind of conflict under the surface that&#8217;s bubbling up every now and again and then dying down and then bubbling up and at some point, I know it&#8217;s likely to explode and I don&#8217;t want to see that happen and I don&#8217;t know what to do about that. Those are the kinds of situations that concern me the most and that I tend to be most helpful to people about, about dealing with that, about how do you free yourself from those kinds of situations.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		You just described perhaps half of the individuals I’m working with as an executive coach dealing with their fellow co-workers or their leaders in their organizations and perhaps some people who I know in relationships. So, how do they handle that?
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jennifer:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Well, the first thing to do before you can do anything about a situation that isn&#8217;t going well for you is to simply stop and pause and notice what is going on. So, one easy way that I like to help people do that is that there are four conflict habits that we tend to get ourselves stuck in. We tend to use these in a habitual way and they keep us stuck in conflict. And there&#8217;s actually a really simple easy seven-minute free quiz that people could take online if they&#8217;re interested at OptimalOutcomesBook.com/assessment and it&#8217;s called the Conflict Habits Quiz. There are two different quizzes at that site.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		We&#8217;ll make a note of that and put that in the link for folks to take that.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jennifer:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Great. So, the four conflict habits are basically, we either blame other people, some of us blame and shame ourselves, some of us shut down in the face of recurring conflict. So, we avoid, avoid, avoid like I was describing before until typically something explodes and we don&#8217;t know what to do about it. So, we shut down in the face of conflict. And then others of us, somewhat counterintuitively, we relentlessly seek to collaborate with other people and yet we&#8217;re not getting anywhere. We&#8217;re sinking time, energy, money, resources into trying to achieve a “win-win” solution with someone else who&#8217;s just not playing along with us, they&#8217;re not cooperating back with us. So, each of these four habits can be useful and can lead to healthy conflict outcomes like we were talking about before unless we&#8217;re using them in such a habitual way that they are the only way we know. And each of us tends to have a default way of operating, which is why I call it your conflict habit. There&#8217;s one primary way that each of us tends to from how we learn to be when we were young in our family of origin or what we learned from coaches or teachers or spiritual leaders growing up. We see those models. We learn ways to deal with conflict based on how we grew up and then we do those over and over and over again. And at a certain point, like those executives that you were talking about a few moments ago, it just gets in our way. And so, the question is what can we do to put a break and interrupt those habitual patterns so that we can do something different. And that&#8217;s the first step is really to notice “Which one of these conflict habits do I tend to use?” And then the second thing is to ask ourselves “Well, what else could I do that would break that habitual response?”
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		<strong>Eddie Turner:</strong>
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		That&#8217;s really true. I can tell you about some people that I work with and they&#8217;ve described how they saw certain behaviors demonstrated in their family, certain behaviors demonstrated in their religious community and perhaps they find themselves conflict avoidant. They&#8217;re not a person that&#8217;s violent or dangerous. They just get silent and they just walk away from conflict. And that&#8217;s their default mode. They don&#8217;t know any other way of handling it. And you&#8217;re saying they should be able to examine that, come to grips with that&#8217;s who they are and now, “How is that working for you? Here&#8217;s something else you can try.” And you give an outline of this and you give stories in your book.
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		<strong>Dr. Jennifer:</strong>
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		Yes, right, absolutely. I mean, avoidance is also an interesting one because it can seem like “Well, I’m not in conflict. I’m just not [inaudible][11:07] at all” but I think sometimes those of us who habitually avoid conflict, we don&#8217;t see our part in it or if we do, we only see our side of it, which is that you know there&#8217;s radio silence, there&#8217;s nothing going on but actually for the other person or people involved, it can be incredibly challenging for them to know what to do when they may not share our habit.
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		<strong>Eddie Turner:</strong>
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		After all being quiet and silent means I’m being peaceful, right?
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		<strong>Dr. Jennifer:</strong>
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		Right, exactly. That&#8217;s a real misunderstanding of your own contribution. It could be a misunderstanding of your own contribution to the situation. This idea of contribution was popularized by the book Difficult Conversations in 1999. So, it&#8217;s been around for a long time but this idea that it takes two to tango, it&#8217;s usually not one person’s 100% responsibility and the other person is 0% but more like a mixture and it can be really helpful to ask ourselves “What is my contribution here?” So, I like to talk about the habits as they interact with each other and they form a pattern of interaction that keeps us stuck on what I call this conflict loop. So, if you feel like you&#8217;re going around and around and around and not getting anywhere, that&#8217;s how you know that you&#8217;re stuck. So, you could have one person who has a blame conflict habit interacting with someone else who also has a blame conflict habit and they&#8217;re blaming, blaming, blaming, blaming sometimes until finally one or the other of them shuts down and kind of goes away but that&#8217;s a blame-blame cycle versus a different kind of cycle could be a relentlessly collaborate-shutdown where one person is constantly kind of pursuing the other trying to collaborate, get the other person say “Here&#8217;s the options. What do you think? Here&#8217;s what I could do for you. Here&#8217;s what I could recommend” and the other person just kind of running away or avoiding, avoiding, avoiding. So, that&#8217;s a different example of a conflict loop.
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		<strong>Eddie Turner:</strong>
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		Thank you. To resolve this, many people say “I need conflict resolution skills.” So, they take a program or they read a book but you introduce something in your book I’ve not heard of before and you have a concept you call Conflict Freedom.
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		<strong>Dr. Jennifer:</strong>
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		Yes. And that is because my experience over the last 40 years with the idea of conflict resolution is that it just simply doesn&#8217;t always work. So, I came up through the field of conflict and negotiation studying at the program on Negotiation at Harvard Law School, out of which came the book Getting To Yes which is an international bestseller, it continues to be incredibly helpful to people all over the world in business and government, all kinds of settings, personal settings. And that book really lays out a very clear and incredibly helpful way of seeking to resolve conflicts and create principled negotiation or win-win negotiation outcomes. The problem is that it just doesn&#8217;t always work. And I know that from my own experience what you described before. Maybe you know it also from your own experience working with leaders and organizations. And also, if we look at the international realm, there are some situations like, for example, in the Middle East that despite some recent wins that we&#8217;ve had where countries have made diplomatic agreements that nobody thought was possible even a couple of years ago, I remember when I was first getting into this work in the mid-‘90s, the Oslo Peace Accords looked like they were going well and then all of a sudden completely literally blew up. And so, that was the context in which I said “There has to be something that we can offer people when these win-win methodologies don&#8217;t work.” And that is what conflict freedom is all about. It&#8217;s all about saying when you notice that you&#8217;re stuck on that conflict loop going around and around, your job is to stop, notice where you are, notice what habits are involved and what the pattern is that you&#8217;re stuck in with other people and then map out a way out and at core really asking yourself “What could I do that would be different from what I’ve done before?” And I describe that as pattern breaking action – “How could I take pattern breaking action in this case, action that would be completely different, it would be surprising, it would be simple and it would be a series of actions to help get us out of that conflict loop towards an optimal outcome?”
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		<strong>Eddie Turner:</strong>
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		What&#8217;s an example of one of those actions I can take if I find myself in this situation? I have identified it and here I am.
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		<strong>Dr. Jennifer:</strong>
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		Well, let&#8217;s just say, for example, that you&#8217;ve identified that your conflict habit is relentlessly collaborate. So, you&#8217;ve been offering option after option and asking the other person or people involved how you can help you and them come to an agreement and you&#8217;re not getting any response, like I described before. You&#8217;re relentlessly collaborating and they&#8217;re in the shutdown. So, that&#8217;s your loop with them. So, what&#8217;s something different that you could do? You could first of all be more direct. You could try something like “Hey, this is what I need.” That&#8217;s a pretty different response or pretty different way of interacting than saying “Here&#8217;s another option. Here&#8217;s another option we could try.” This is just “Hey, this is what I need.”
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		<strong>Eddie Turner:</strong>
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		So, instead of another option, you kind of bottom line it.
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		<strong>Dr. Jennifer:</strong>
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		Yeah, just more direct and about your own needs and caring less about theirs. And then maybe that will help. It&#8217;s surprising. It&#8217;s something that might surprise them because you&#8217;ve been all trying to make it work for them and now, you&#8217;re coming at it as “Look, actually, I’m not going to try to make it work for you. This is what I need.” So, doing something more direct. You could also try shutting down yourself for a little while. This is not necessarily an advisable thing to do in all situations but in a situation where someone has been sending you the message “I do not want to talk about this right now,” if it&#8217;s a situation where maybe you don&#8217;t actually need to come to an agreement right away today or tomorrow. Maybe you could let yourself cool off over a weekend or let it go for a few days and see what might happen. Sometimes, what will happen is the other person will be so surprised, they&#8217;ll be like peeking their head out wondering “Where did she go? Where did he go?” like “What happened to him?” So, that&#8217;s the thing about the element of surprise being one of the three pieces of pattern breaking action it&#8217;s that it can jolt the other person out of their habitual way of responding as well in a good way.
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		<strong>Eddie Turner:</strong>
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		Conflict Freedom. You&#8217;ve got to break the pattern and introduce a little bit of an element of surprise there, be a little bit more direct and maybe try to shut down if necessary. Thank you for sharing those two options with us and helping us understand the difference between conflict freedom and conflict resolution. We may not always get a resolution but we can always be free. I love that concept.
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		<strong>Dr. Jennifer:</strong>
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		Eddie, I do just want to clarify. The two ideas that I just threw out there were specific to somebody who&#8217;s been relentlessly collaborating. I think that was probably obvious but I do just want to underscore that I wouldn&#8217;t have given you those same answers if we were talking about somebody who had already been shut down. Obviously, if you&#8217;ve already been shut down, shutting down more is not going to be pattern breaking for you in that case.
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		<strong>Eddie Turner:</strong>
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		The conflict avoiding person, yes.
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		<strong>Dr. Jennifer:</strong>
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		Give the truth with love with care with respect but go and try to have that conversation. That&#8217;s going to break the pattern for you.
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		<strong>Eddie Turner:</strong>
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		That&#8217;s a very important distinction. Thank you for clarifying that for me so that we don&#8217;t leave with the wrong idea.
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		<strong>Dr. Jennifer:</strong>
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		Yes, I don&#8217;t want listeners out there going “Oh, she said that the way to free yourself from conflict is to shut down.” No, that&#8217;s not what I’m saying at all. It&#8217;s to identify what do you normally do and then do something different from what you normally do.
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		<strong>Eddie Turner:</strong>
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		Wonderful. I appreciate that. </p>
<p>	We&#8217;re talking about how we handle conflict as a leader. We&#8217;re talking to Jen Goldman-Wetzler and we will have more with Jen right after this.
	</p></div>
</div>
<p><em>This podcast is sponsored by Eddie Turner LLC. Organizations who need to accelerate the development of their leaders call Eddie Turner, The Leadership Excelerator®. Eddie works with leaders to accelerate performance and drive impact. Call Eddie Turner to help your leaders one on one as their coach or to inspire them as a group through the power of facilitation or a keynote address. Visit <strong><a href="https://eddieturnerllc.com/">EddieTurnerLLC.com</a></strong> to learn more. </em></p>
<p><em>This is Chester Elton, the Apostle of Appreciation, and you are listening to the <strong>Keep Leading!® Podcast</strong> with the one, the only Eddie Turner. </em></p>
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		<strong>Eddie Turner:</strong>
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		We&#8217;re back everyone. We&#8217;re discussing how you and I can handle conflict as a leader. This is important to our careers both at work and at home and we want to be successful. And so, we&#8217;re talking with an expert on this, Dr. Jennifer Goldman-Wetzler, an award-winning conflict consultant who, through her book Optimal Outcomes: Free Yourself from Conflict at Work, at Home and in Life, offers a new path to take when agreement and collaboration seem impossible.</p>
<p>	Jen, I’m enjoying our discussion and you&#8217;ve really shed light on what we can do as leaders but why does this matter?
	</p></div>
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		<strong>Dr. Jennifer:</strong>
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		Well, I think, this matters to any leader or manager who has to both directly themselves and also help others deal with conflict in the workplace. When you see people going around and around in circles, this methodology, this framework, and there are eight different practices in the Optimal Outcomes Framework and we&#8217;ve only talked about two of them, we&#8217;ve talked about noticing the pattern which is the first practice and we&#8217;ve talked about one of the later practices which is about identifying what would a pattern breaking set of actions be, creating a pattern breaking path but there are six others as well. So, the real work here is to use these practices to help people get off that conflict loop, stop going around in circles and free themselves.
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		<strong>Eddie Turner:</strong>
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		Do you have an example of how this has worked for these managers that you mentioned in their conflict at work?
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		<strong>Dr. Jennifer:</strong>
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		Yeah, absolutely. So, one situation that I write about in the book that was super difficult and that became much easier and kind of helped enlighten the people that were involved was between a CEO of a design firm, really super smart, flashy, really hyper-talented CEO and his head of Sales and she was also incredibly talented. They were friends in addition to working together and they were stuck on a conflict loop like the one of the ones that we were talking about before, which is that he was a blamer. So, he would blame. Any time that someone did something not the way he expected or wanted them to, he would just go at it and he would yell and just fire coming out of all the different parts of his head. It was not a fun thing to witness for anyone but particularly not for this head of Sales who was a more mild-mannered British person. Her conflict habit was shut down. And so, you can imagine what would happen when they would interact. He would blow up any time he didn&#8217;t like something that she did. And what would she do? She would go hide. And sometimes, that would shut down their conversations for days. So, you can imagine how much work got done around the office between them. Not very much. And, of course, this impacted not only the two of them and their relationship but also her entire team of people who reported to her, who would sometimes witness these interactions or lack thereof and it was incredibly destructive in the organization. And so, my work with both of them was to help each of them identify what their own habit was and then to ask them “What could you do differently the next time that happens?” So, it&#8217;s not just working with her to help her respond differently and not just working with him to help him respond differently but to be able to work with both of them which I was fortunate enough to be able to do. So, for him, the work was “What will it take when you are upset about something, the way it&#8217;s done? What will it take for you to cool your jets and take a deep breath and ask yourself strategically “What is the response I would like to have here, not what is the response that just comes to me and that I just knee-jerk reaction??” And so, that was his work to do and it took some work. This is not like an overnight change but he was able to train himself over time that when he was ready to pick up the phone and yell at somebody, he would put the phone down and train himself to take a walk around the block before he came back and decided what to do.
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		<strong>Eddie Turner:</strong>
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		More of the pattern breaking that you mentioned earlier.
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		<strong>Dr. Jennifer:</strong>
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		Exactly, exactly. So, it can help really to think to yourself “What things do I need to put in place to help me break those patterns?” So, that&#8217;s for him. And then for her, really what it was, it was a lot about courage, was learning to say “I might feel like hiding here but I’ve seen how destructive that has been for me, for my team, for my relationship with the CEO. So, I’m going to ask myself to stay strong. And even though it is going to feel so excruciatingly difficult to stay engaged when I would much rather run, I’m going to ask that of myself and I’m going to also put in place things that will help make that easier for me to do.” So, she would have a group of trusted friends around her who she could talk about this with, she had me as her coach who she could talk about this with and really saw it as like building muscles as if she were going to the gym and just every time she would stay in the room. And eventually, she was able to use words and say to him “That is not okay with me when you treat me like that.” And boy, you should have seen the look on his face when she was able to speak those words.
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		<strong>Eddie Turner:</strong>
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		I’m imagining that right now as you say that. What a transformation! And I can imagine how she felt being able to utter those words.
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		<strong>Dr. Jennifer:</strong>
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		Exactly. It&#8217;s incredibly empowering. It&#8217;s empowering for me to help somebody find those words and find the courage to speak them. And I think it&#8217;s also a wonderful learning opportunity and moment for the CEO in this case as well, for him to see, you know what, he can&#8217;t continue to go around and treat people this way because the impact is not only on her and on his relationship with her but it also has outward effects in the organization as well and it&#8217;s not in his interest to continue acting the way that he is either. And he wanted her to stay. I mean, believe it or not, they had a very long-standing many years’ worth of friendship. And so, he did not want this to be going this way.
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		<strong>Eddie Turner:</strong>
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		I’ve seen that and more by engagement, I care to admit, where, yeah, both people realize they need each other. The senior person may not like that person or have that conflict relationship but they realize this is a top performer, this person&#8217;s amazing but sometimes, that leader isn&#8217;t willing to adjust their behavior. So, I like that story and I think that many people will benefit from following the skills you&#8217;ve outlined, steps you&#8217;ve outlined in Optimal Outcomes so that they can make the adjustments.
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		<strong>Dr. Jennifer:</strong>
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		I hope so. And one thing I want to say also about these practices is that they&#8217;re designed so that you can do them on your own. So, in the case that I just described, I happened to be coaching both of these people. And so, I could help both of them do this and, of course, do what they needed to do to take pattern-breaking action and, of course, that helps. And I hope you can imagine the situation where, let&#8217;s say, I was only working with one of them or only one of them had read the book. That would still be helpful. If only he had cooled his jets, you could imagine that breaks this conflict loop. There&#8217;s also an aspect of freeing yourself. That&#8217;s why it&#8217;s freeing because when you free yourself from the conflict loop, you&#8217;re naturally freeing other people as well. She could still be going hiding in a corner but she would have very much less reason to use that habit if he&#8217;s not screaming his head off at her every day, right?
	</div>
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		<strong>Eddie Turner:</strong>
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		Yes.
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		<strong>Dr. Jennifer:</strong>
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		And vice versa. If she built up those muscles he could be screaming like until the cows come home but she will still be standing there and saying “This is not acceptable behavior for me. I’m not going to be in a relationship with someone who yells at me in this way. So, when you&#8217;re ready to calm down, let me know.”
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		<strong>Eddie Turner:</strong>
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		Many people miss that idea that if just one person makes a change, the entire relationship can get better or in any of these conflict situations, if it&#8217;s just one party who chooses to act different or act at a higher level, it doesn&#8217;t have to be both people. In a perfect world, it would be, but we don&#8217;t live in a perfect world. In fact, if we had a perfect world where conflicts didn&#8217;t exist, then we wouldn&#8217;t have Optimal Outcomes as a book.
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		<strong>Dr. Jennifer:</strong>
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		That&#8217;s right.
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		<strong>Eddie Turner:</strong>
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		So, since it&#8217;s inevitable that we&#8217;re always going to have conflict, what is your ideal future?
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		<strong>Dr. Jennifer:</strong>
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		My ideal future is a world in which people develop and practice these practices as a way to learn how to empower ourselves and free ourselves from even the most challenging situations that seem impossible, that seem like we are just going to have to go around and around on this loop forever but actually that we can notice what our habit is, notice what other people&#8217;s habits are, notice the pattern we&#8217;re stuck in. We can map out the conflict, which we haven&#8217;t even talked about yet but we can map out who&#8217;s involved, make it more complex than we&#8217;ve maybe thought about it in the past and then come to a more leverageable situation that we hadn&#8217;t even noticed was happening before where we can look at what are our values and what are our shadow values, what are the things that we really do care about in life but that we would never admit to caring about and also for other people, what might their shadow values be, what&#8217;s important to them that they could never even talk about, never admit but that we see are oozing out in ways that they can&#8217;t control. How can we work with those? So, these are some of these other practices. So, that&#8217;s my ideal world where people see that they can use themselves as instruments to free themselves from situations that seem impossible.
	</div>
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		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Wonderful. Well, you’ve given us a lot to think about today. The book again is Optimal Outcomes: Free Yourself from Conflict at Work, at Home, and in Life. And it&#8217;s easy to understand the subtitle of the book after talking to you because the suggestions you&#8217;ve given us absolutely can benefit us not just at work and our professional careers but at home and in every other aspect of our life.</p>
<p>		Thank you, Jen, for sitting down and talking with me today.
	</p></div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jennifer:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Thank you so much, Eddie. It&#8217;s been a real pleasure and I appreciate the opportunity to talk with you.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		And if my listeners want to contact you or follow your work, how do they do that?
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jennifer:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		The best way is to go to OptimalOutcomesBook.com and there is a treasure trove of free resources if you go to the Resources page or OptimalOutcomesBook.com/Resources. That&#8217;s also where you&#8217;ll find the quizzes and there are 10 different PDFs that are worksheets that you can download that correspond to each of the eight different practices in the book along with a couple of extra bonus ones. So, there&#8217;s just a lot to play around with there. And then, of course, you can find me on LinkedIn at Jen Goldman Wetzler and also on Facebook and Twitter as well, J. Goldman Wetzler or Jen Goldman Wetzler as well.</p>
<p>	And if you reach out to Jen, tell her that you heard about her on the <strong>Keep Leading!® Podcast</strong>. We&#8217;ll put links to her website, her social media sites as well as the assessment that she mentioned. We&#8217;ll put all of that in the show notes so that you can reach out to her, contact her, stay connected and follow her incredible work so that you and I can remove conflict from our life and handle conflict better as leaders.</p>
<p>	Thank you again, Jen, for being a guest. </p>
<p>	That concludes this episode, everyone. I’m Eddie Turner, The Leadership Excelerator®, reminding you that leadership is not about our title or our position. Leadership is an activity. Leadership is action. It&#8217;s not the case of once a leader, always a leader. It’s not a garment we put on and take off. We must be a leader at our core and allow it to emanate in all we do. So, whatever you&#8217;re doing, always keep leading.
	</p></div>
</div>
<p><em>Thank you for listening to your host Eddie Turner on the <strong>Keep Leading!® Podcast</strong>. Please remember to subscribe to the <strong>Keep Leading!® Podcast</strong> on iTunes or wherever you listen. For more information about Eddie Turner&#8217;s work, please visit <strong><a href="https://eddieturnerllc.com/">EddieTurnerLLC.com</a></strong>.</em></p>
<p><em>Thank you for listening to C Suite Radio, turning the volume up on business. </em></p>
<p><em>The Keep Leading!® podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn.</em></p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/handling-conflict-as-a-leader/">Keep Leading!® Podcast 107 | Handling Conflict as a Leader | Jennifer Goldman-Wetzler, Ph.D.</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
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		<title>Keep Leading!® Podcast 103 &#124; Becoming a Certified Virtual Facilitator™ &#124; Eileen Dowse, Ph.D.</title>
		<link>https://eddieturnerllc.com/keep-leading-podcast/becoming-a-certified-virtual-facilitator/</link>
					<comments>https://eddieturnerllc.com/keep-leading-podcast/becoming-a-certified-virtual-facilitator/#respond</comments>
		
		<dc:creator><![CDATA[admin]]></dc:creator>
		<pubDate>Thu, 18 Mar 2021 08:03:20 +0000</pubDate>
				<category><![CDATA[Keep Leading!® Podcast]]></category>
		<category><![CDATA[Becoming a Certified Virtual Facilitator™]]></category>
		<category><![CDATA[Certification]]></category>
		<category><![CDATA[Eddie Turner]]></category>
		<category><![CDATA[Eileen Dowse]]></category>
		<category><![CDATA[Facilitation]]></category>
		<category><![CDATA[INIFAC]]></category>
		<category><![CDATA[International Institute for Facilitation]]></category>
		<category><![CDATA[Keep Leading]]></category>
		<category><![CDATA[Keep Leading Podcast]]></category>
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		<category><![CDATA[Ph.D.]]></category>
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					<description><![CDATA[<p>Eileen Dowse, Ph.D. Certified Master Facilitator® and Chair of INIFAC Becoming a Certified Virtual Facilitator™ Episode Summary Dr. Eileen Dowse is the Chair of the International Institute for Facilitation (INIFAC). She explains the importance of the newly created Certified Virtual Facilitator™ credential and how to achieve it. Keep Leading LIVE!™ (38 Minutes)   Keep  [...]</p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/becoming-a-certified-virtual-facilitator/">Keep Leading!® Podcast 103 | Becoming a Certified Virtual Facilitator™ | Eileen Dowse, Ph.D.</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p><strong>Eileen Dowse, Ph.D.</strong><br />
<em>Certified Master Facilitator® and Chair of INIFAC</em><br />
<em><strong>Becoming a Certified Virtual Facilitator™</strong></em></p>
<p><iframe src="https://playlist.megaphone.fm?e=CSN5045291581" width="100%" height="200" frameborder="0" scrolling="no"></iframe></p>
<p><strong>Episode Summary</strong><br />
Dr. Eileen Dowse is the Chair of the International Institute for Facilitation (INIFAC). She explains the importance of the newly created Certified Virtual Facilitator™ credential and how to achieve it.</p>
<p><strong>Keep Leading LIVE!™ (38 Minutes)</strong><br />
<div class="fusion-video fusion-youtube" style="--awb-max-width:600px;--awb-max-height:360px;"><div class="video-shortcode"><div class="fluid-width-video-wrapper" style="padding-top:60%;" ><iframe title="YouTube video player 8" src="https://www.youtube.com/embed/GtqWGjrhF_s?wmode=transparent&autoplay=0" width="600" height="360" allowfullscreen allow="autoplay; fullscreen"></iframe></div></div></div><br />
<div class="fusion-button-wrapper"><a class="fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type" target="_self" href="https://eddieturnerllc.com/keep-leading-live/"><span class="fusion-button-text">Keep Leading LIVE!™</span></a></div><br />
<div class="fusion-sep-clear"></div><div class="fusion-separator fusion-full-width-sep" style="margin-left: auto;margin-right: auto;margin-top:10px;width:100%;"></div><div class="fusion-sep-clear"></div></p>
<p><strong>Check out the &#8220;60-Second Preview&#8221; of this episode!</strong><br />
<div class="fusion-video fusion-youtube" style="--awb-max-width:600px;--awb-max-height:360px;"><div class="video-shortcode"><div class="fluid-width-video-wrapper" style="padding-top:60%;" ><iframe title="YouTube video player 9" src="https://www.youtube.com/embed/J2CttDW1mEY?wmode=transparent&autoplay=0" width="600" height="360" allowfullscreen allow="autoplay; fullscreen"></iframe></div></div></div></p>
<p><strong>Bio</strong><br />
Eileen Dowse Ph.D. is an insightful, global leader specializing in creating ‘collective impact’ for her clients. She is blazing new trails in the practice of Agile Leadership- which emphasizes quality, speed, and collaboration. As an Organizational Psychologist, she is one of the thought-leaders helping organizations focus on being responsive, adaptive, and effective in an era filled with confusion, contradictions, and corruption. She has extensive practical experience in the field of global leadership and cultural competency development. </p>
<p>Eileen is an award-winning author of &#8220;The Naked Manager, How to build open relationships at work.&#8221; She has also written “The Agile Business Leader, The Four Roles of Successful Leaders,” which has been translated into Chinese. She is widely regarded as one of the leaders in international facilitation and a co-founder and Chair of the International Institute for Facilitation. </p>
<p>Clients seek Eileen for her services in executive coaching, educational programs, and facilitating sessions to produce innovative results. She has mastered the art of identifying the root of organizational issues and implemented strategies that allow leaders, teams, and entire organizations to become more effective.</p>
<p><strong>INIFAC</strong><br />
INIFAC advances mastery in facilitation that helps individuals, groups, and organizations around the world achieve collaborative results.</p>
<p>The International Institute for Facilitation (INIFAC) was created in 2003 when five facilitators came together to develop a certification program at the master&#8217;s level.</p>
<p><u>The Certified Virtual Facilitator Credential</u><br />
The INIFAC Certified Virtual Facilitator™ credential focuses on the facilitator’s experience in using virtual platforms while facilitating meetings. This credential is for anyone who leads virtual meetings and wants to distinguish themselves as someone who has completed a quantifiable performance review by a trained virtual facilitation assessor. This certification confirms you know how to conduct and participate in virtual meetings effectively.</p>
<p><strong>Eileen’s Website</strong><br />
<a href="https://human-dynamics.com/" rel="noopener" target="_blank">https://human-dynamics.com/</a></p>
<p><strong>INIFAC’s Website</strong><br />
<a href="https://www.inifac.org/the-inifac-certified-virtual-facilitator/" rel="noopener" target="_blank">https://www.inifac.org/the-inifac-certified-virtual-facilitator/ </a></p>
<p><strong>Eileen on LinkedIn</strong><br />
<a href="https://www.linkedin.com/in/eileen-dowse-ph-d-cmf-mcec-b3a449/" rel="noopener" target="_blank">https://www.linkedin.com/in/eileen-dowse-ph-d-cmf-mcec-b3a449/ </a></p>
<p><strong>INIFAC on LinkedIn</strong><br />
<a href="https://www.linkedin.com/company/international-institute-for-facilitation/" rel="noopener" target="_blank">https://www.linkedin.com/company/international-institute-for-facilitation/ </a></p>
<p><strong>Twitter</strong><br />
<a href="https://twitter.com/eileendowse" rel="noopener" target="_blank">https://twitter.com/eileendowse</a></p>
<p><strong>INIFAC Twitter</strong><br />
<a href="https://twitter.com/INIFAC" rel="noopener" target="_blank">https://twitter.com/INIFAC</a> </p>
<p><strong>Check out Eileen’s First Interview on the Keep Leading!® podcast</strong><br />
<a href="https://eddieturnerllc.com/keep-leading-podcast/kl028-the-agile-and-facilitative-leader/" rel="noopener" target="_blank">https://eddieturnerllc.com/keep-leading-podcast/kl028-the-agile-and-facilitative-leader/</a></p>
<p><strong>Leadership Quote</strong><br />
“Today’s mighty oak is just yesterday’s little nut that held its ground.” </p>
<p><strong>Subscribe, Share and Review</strong><br />
<a href="https://podcasts.apple.com/us/podcast/keep-leading/id1461490512" target="_blank" rel="noopener noreferrer"><img decoding="async" class="wp-image-895 alignnone" src="https://eddieturnerllc.com/wp-content/uploads/2019/04/Subscribe-on-iTunes-Button.png" alt="" width="201" height="73" srcset="https://eddieturnerllc.com/wp-content/uploads/2019/04/Subscribe-on-iTunes-Button-200x73.png 200w, https://eddieturnerllc.com/wp-content/uploads/2019/04/Subscribe-on-iTunes-Button-300x109.png 300w, https://eddieturnerllc.com/wp-content/uploads/2019/04/Subscribe-on-iTunes-Button.png 374w" sizes="(max-width: 201px) 100vw, 201px" /></a></p>
<p><strong>Full Episode Transcripts and Detailed Guest Information </strong><br />
<a href="https://eddieturnerllc.com/keep-leading-podcast/" target="_blank" rel="noopener noreferrer">www.KeepLeadingPodcast.com</a></p>
<p><strong>Keep Leading LIVE (Live Recordings of the Keep Leading!® Podcast)</strong><br />
<a href="https://eddieturnerllc.com/keep-leading-live/" target="_blank" rel="noopener noreferrer">www.KeepLeadingLive.com</a></p>
<h3>Transcript</h3>
<p><em>The key to sustainable leadership lies in the ability to thrive during uncertainty, ambiguity, and change. Grand Heron International brings you the Coaching Assistance Program, giving your employees on-demand coaching to manage through a challenging situation and arrive at a solution. Visit <a href="https://grandheroninternational.ca/" target="_blank" rel="noopener">GrandHeronInternational.Ca/Podcast</a> to learn more.</em></p>
<p><em>This podcast is part of the C Suite Radio Network, turning the volume up on business.</em></p>
<p><em>Welcome to the <strong>Keep Leading!® Podcast</strong>, the podcast dedicated to promoting leadership development and sharing leadership insights. Here&#8217;s your host, The Leadership Excelerator®, Eddie Turner.</em></p>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		All right. So, welcome to another or I should say, in this case, a special episode of <strong>Keep Leading LIVE™</strong>. This is a special episode because the <strong>Keep Leading LIVE™</strong> stream as well as the <strong>Keep Leading!® Podcast</strong> are dedicated to leadership development and insights. And so, every show is surrounding that theme. Today&#8217;s theme, well, it will be about leadership, in fact, Facilitative Leadership. It will be dedicated exclusively to the International Institute for Facilitation or INIFAC and I am joined by the chair of INIFAC, Eileen Dowse, Dr. Dowse, as she&#8217;s better known.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Hi, Eddie. And what a delight it is to be here. You and I are both very passionate about this topic about virtual facilitation or facilitation in general. So, I can hardly wait to have this discussion.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Can&#8217;t wait. And so, what we&#8217;re going to ask you to do is we talk about something very important to us today. We&#8217;re both on the board of INIFAC but Dr. Dowse is not just on the board. Eileen is one of the co-founders. There are the two people that co-founded INIFAC and she is one of them and she serves as the chair. And what we&#8217;re going to talk about today is how you can become a certified virtual facilitator and why it&#8217;s important, why it matters.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I was just going to say apparently it does matter, Eddie, because we began this certification on June the 10th and now about six weeks out, we have almost 60 people certified. So, this is a hot topic and your program today is a hot topic.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Well, thank you for sharing that because even I didn&#8217;t know what the new number was. So, I’m already learning something. And that&#8217;s saying a lot because that number matches our credential holders for both of our premiere credentials almost in total in that short window. So, that&#8217;s good to know.</p>
<p>	So, we&#8217;re broadcasting today on three platforms – LinkedIn, Facebook, and YouTube. And we want to encourage you to be a part of this discussion. This is not a presentation, unless you don&#8217;t join us. It&#8217;s going to be a discussion with you the audience and all those people out there around the globe who&#8217;ve been sending emails or calling, asking us questions. And so, I said to Eileen “Hey, you know what, I’m getting a lot of questions, you&#8217;re getting a lot of questions and I’m answering the same questions over and over. Wouldn&#8217;t it be nice if there was a way we could talk to everybody at once and did it with you?” and it hit me. I know.
	</p></div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I know. Let&#8217;s do a trifecta of everything.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		So, we&#8217;re doing it here on the <strong>Keep Leading LIVE™</strong> channel. So, ask your questions in the chat, say hello to us, let us know you&#8217;re here let us know where you&#8217;re joining us from around the world, put your questions in the chat, hit LIKE if you like what we&#8217;re talking about and hit the SHARE button. You&#8217;re going to want to share this so your friends could be a part of our discussion so that even if they miss the discussion, they will have access to the recording live immediately on their feed.</p>
<p>	We started on June 10th. So, that means somewhere in May, I don&#8217;t remember exactly what day, I called Eileen and I said “Eileen, I got an idea.”
	</p></div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		That was your first mistake.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I am now a certified virtual presenter and that&#8217;s different from being a certified speaking professional. Less than 17% of the speakers in the world have this credential but just because you know how to handle a stage, it doesn&#8217;t mean you know how to handle the virtual platform. And so, if we&#8217;re doing that for speakers, I think it&#8217;s even more important for facilitators.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I gave the closing keynote at the National Speakers Association&#8217;s Winter Conference in 2018 and I said “The future of speaking is facilitation.” Now, I didn&#8217;t know how precious that was because now I would say what I’ve said so much in our speaking world is that all speakers need to be more facilitative and now because everything&#8217;s online, it&#8217;s even more so important.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Not only is it important from the online perspective, I believe, that a lot of people are wanting that type of interaction with their colleagues and with the people they report to. So, if you don&#8217;t know how to facilitate a discussion, please go out and find out how. It&#8217;s really important.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		It&#8217;s really important, absolutely. </p>
<p>	Before we begin talking about the Certified Virtual Facilitator credential, it probably makes sense to talk about what is a facilitator.
	</p></div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah. Eddie and I have hung out for many years. So, he&#8217;ll know that I’m about to go inappropriate and he&#8217;s like “Oh dang! Why do I invite this woman on my show?” So, I’ll give you an appropriate answer and an inappropriate answer. Let me start with what could be an inappropriate answer. And I only say that because this response might not appeal or connect with a lot of audiences. Sometimes, when I’m describing what a facilitator is, I say it&#8217;s like being a midwife. You didn&#8217;t make the baby but you&#8217;re helping to deliver the baby, right? And some audience members are like “What! I don&#8217;t get it.” So, another analogy I give for facilitation is it&#8217;s like being a sherpa. You are helping a group climb up the mountain, right? What they see on the mountain, that&#8217;s not the sherpa&#8217;s responsibility. It is the group member&#8217;s responsibility for the content. The sherpa is responsible for getting there safely. The midwife is responsible for helping to deliver that baby safely. What happens after that journey up the mountain or after that baby is delivered, that&#8217;s up to the parents, that&#8217;s up to the mountain climbers. And that&#8217;s really what a facilitator does. They are the person that deals with the group dynamics and deals with the process that&#8217;s going to be used and all the different tools and techniques or “Do you put them in breakout rooms? Do you put them in an activity? What do you do?” That&#8217;s what facilitators do.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Wonderful. And INIFAC happens to offer the highest credential in the facilitation industry. What&#8217;s it called it?
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		It’s what we do and it&#8217;s the Certified Master Facilitator. And what we found is there are some different certifications out there and there are some facilitators who do a great job. And then there are some meetings with different participants that the volume is turned up a little bit, the dynamics that I was talking about, the dynamics are a little bit more challenging, the types of topics that need to be dealt with can be a little bit more challenging. And so, it&#8217;s the certified master facilitator who not only has experience but, I often say, have more tools in their toolbox to help that group achieve that end result that they want to achieve.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Excellent. And so, to come up with the certification for the Certified Master Facilitator, this wasn&#8217;t something that was just thrown together. What did you do in terms of competencies when you created that?
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Great question. Thank you. Maybe I’ll just begin by saying INIFAC is a certifying body only. We are not a membership organization. There is a huge benefit to having membership organizations out there and that network and camaraderie. INIFAC only certifies. And so, when we looked at “Okay, what does it take to be a great facilitator?”, the academic in me was like “Well, we have to do research.” So, we went out and we certified people who hire facilitators, people who are facilitators, people who attend meetings and we said “What works for you?” And we took all of that information and from that information, we came up with six competencies – presence, can you assess the group for what they need, can you communicate with the group, can you control the dynamics and the frustrations and the anger and the people who are perhaps just wanting to talk to speak and just wanting lots of attention, and can you do that consistently, and then the last one is can you evaluate the whole process, can you learn from your experience and be better tomorrow than you were yesterday.
	</div>
</div>
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		<strong>Eddie Turner:</strong>
	</div>
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		Excellent. So, six key competencies and 30 total sub-competencies.
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		<strong>Dr. Eileen Dowse:</strong>
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		Correct.
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		<strong>Eddie Turner:</strong>
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		So, I asked about the Certified Master Facilitator because when I came to you and said “I have this great idea. Here&#8217;s a certification we should offer that meets the needs right now of facilitators around the world.” I said “Here you go, Eileen. Here&#8217;s what I think we should do.” And I want people to know that what INIFAC is certifying people on today looks nothing like what I brought because you took it and you added the INIFAC qualifications for a Certified Master Facilitator, you took those key competencies we used for that premier credential and you used that to build out the Certified Virtual Facilitator credential.
	</div>
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		<strong>Dr. Eileen Dowse:</strong>
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		Yeah. You know what, Eddie, you know I’m a camper and it only takes a little match to start a big bonfire. So, I think you started a bonfire. And the reason why I say that bonfire is what we wanted was something simple and I was going to say easy but it&#8217;s not easy, something that&#8217;s simple and something that&#8217;s quick and something that&#8217;s all-inclusive. Now, those are pretty high standards to set. And I have to say I am really proud of this because we achieve that every time I do an assessment. And I don&#8217;t prompt the candidate. At the end, they say “I can&#8217;t believe how much you covered in 30 minutes.” And that&#8217;s what it is. It&#8217;s a 30 minute-interview. That&#8217;s all it is. There&#8217;s a group of assessors. The assessor sits down with you for 30 minutes and you have a conversation and we pick your brain. We pick your brain about all kinds of things. So, I would love to hear in the chat box if anybody wants to know what some of those brain picking things might be.
	</div>
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		<strong>Eddie Turner:</strong>
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		Yes, I’m going to share that in just a hot second but first let me show, I got ahead of myself, this is the credential that you end up with, this is the medallion – the Certified Virtual Facilitator – specifically an INIFAC-Certified Virtual Facilitator. And why an INIFAC-Certified Virtual Facilitator? For the reasons you just explained. An INIFAC-Certified Virtual Facilitator has mastered specific competencies that are considered the highest in the industry. You receive this medallion and a wonderful certificate to put on your wall from Dr. Eileen Dowse.
	</div>
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		<strong>Dr. Eileen Dowse:</strong>
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		And the executive director.
	</div>
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		<strong>Eddie Turner:</strong>
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		And our amazing executive director Cameron Whitehead, absolutely. We&#8217;ll have more right after this.
	</div>
</div>
<p><em>This podcast is sponsored by Eddie Turner LLC. Organizations who need to accelerate the development of their leaders call Eddie Turner, The Leadership Excelerator®. Eddie works with leaders to accelerate performance and drive impact. Call Eddie Turner to help your leaders one on one as their coach or to inspire them as a group through the power of facilitation or a keynote address. Visit <strong><a href="https://eddieturnerllc.com/">EddieTurnerLLC.com</a></strong> to learn more. </em></p>
<p><em>Hi. This is Dr. Steven Stein, psychologist and Founder of MHS Assessments and you&#8217;re listening to the <strong>Keep Leading!® Podcast</strong> with Eddie Turner.</em></p>
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		<strong>Eddie Turner:</strong>
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		The other thing I’m going to talk about in terms of our certification is I’m getting a lot of questions directly and one of the big ones has been who should pursue the CVF, who is it for.
	</div>
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		<strong>Dr. Eileen Dowse:</strong>
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		Wow! Great question. The flippant answer is “Well, anybody” and in a way it is anybody. We&#8217;ve had some business leaders who say “You know what, I’m really interested in this. I want to be a certified virtual facilitator” even though they&#8217;re a manager, in this case, this person was a VP. We&#8217;ve had a lot of internal and external facilitators. We&#8217;ve had speakers. Basically, this credential is for anyone who wants to get some peer review on themselves and who conduct virtual meetings. This is not can you get on a camera and look okay and turn on the right buttons. This is actually can you facilitate. So, some of those questions that we ask are things like “How do you move from one agenda item to another?” And there are some techniques to do that.
	</div>
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		<strong>Eddie Turner:</strong>
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		Yeah. And if the person says “What&#8217;s an agenda?”, then we know we&#8217;re in trouble, right? It&#8217;s amazing how many people still don&#8217;t use agendas. They invite you to a meeting and you&#8217;re just supposed to show up – “We hit the start button on the Zoom session and here we go.” No, what is the order of events or, as we say in mathematics, the order of operations?
	</div>
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		<strong>Dr. Eileen Dowse:</strong>
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		That’s right. And the other thing is we often will say, some people go “Oh my God, the facilitator is coming on. We got to do those stupid ground rules or whatever” and there&#8217;s been a bit of a change to virtual etiquette and now people have gotten very jazzy and we now call that virtual netiquette, right? And no matter what you want to call it, it&#8217;s still framing up the conversation. So, so in a way, we do that all the time. We frame up conversations – “Hey, Eddie, could I just talk to you for five minutes?” or “Could I talk to you at 6 o&#8217;clock for five minutes?” So, we frame up conversations. Why the heck don&#8217;t we do that for meetings? Why the heck don&#8217;t we start and say “The purpose of this call is to X. And if we could get done five minutes early, then all of us can go run off, get a bio break before we have to jump on to another meeting.”
	</div>
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		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		And we want you to understand at all levels, no matter who you are, how are you operating on different platforms because certain skills transfer over nicely from one platform to the other and there are others that are very platform specific but a certified virtual facilitator typically has mastery of two or more platforms to achieve the credential.
	</div>
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		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		That&#8217;s correct. And, obviously, Zoom is bubbling up to the top for ease, not only ease for the participant because it’s becoming so common. There are some nice features like breakout rooms that facilitators are really liking.
	</div>
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		<strong>Eddie Turner:</strong>
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		Yes, indeed. And then speakers have asked me, I’m a part of a lot of organizations, I guess, but my primary organizations, of course, are my coaching career, we&#8217;ve got the International Coaching Federation and the National Speakers Association where I hold my speaking credentials. And so, some of the speakers have said “Do I need that?” and I’ve said “Yes.” My whole premise in 2018 when I gave that speech was speakers should be more facilitative and, certainly now, all the more so because speakers are not getting on stages, they are having to work within this little box or should I look at my camera up here instead of looking at you but we&#8217;re having to work that. So, how do you work that effectively, how do you do the engagement differently than what we do in the big grand ballrooms?
	</div>
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		<strong>Dr. Eileen Dowse:</strong>
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		Yeah, that’s right.
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		<strong>Eddie Turner:</strong>
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		So, to your point, I think everyone can benefit from having facilitative skills and by demonstrating that competency and during this downturn, for many people, they&#8217;re finding that an extra credential doesn&#8217;t hurt.
	</div>
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		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah. And you know what, let&#8217;s talk about the good, the bad, and the ugly here., We have had some people that have not passed the CVF. And in one case, the person had logged on and after five minutes they said “Peace out. I just realized I need to do some more thinking” and it was like “You know what, you&#8217;re right.” And then they came back and they knocked it out of the park. Another person came close to passing and didn&#8217;t and within a week went back, did a little bit more studying, came back again, knocked it out of the park. </p>
<p>	So, the reason why I’m telling you this story is not because it&#8217;s particularly difficult, if you know the information, and we try to make it very conversational and not nerve-wracking and “oh my goodness!” If you do this and you do it right, then it&#8217;s really, really simple and you have this lovely conversation and you share what you know and then you are able to tell folks “I’ve had a peer review and I can do this.”
	</p></div>
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		<strong>Eddie Turner:</strong>
	</div>
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		Yeah. In fact, while I ask you this next question, I’m going to put this up so folks can see this. If you are interested in seeing what we&#8217;re talking about, head on over to INIFAC.org. You can see the website URL at the top of this image and click on the button that says “CVF”. Then you will get all the details &#8211; How long it takes, 30 minutes; what exactly this is and what it costs. So, what an individual who achieves this can say if you are an employee, you&#8217;re not looking to be a paid facilitator as an independent one but you can say inside your organization “Here&#8217;s the competency I have.” Of course, if you&#8217;re independent, you can say this to your clients.
	</div>
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		<strong>Dr. Eileen Dowse:</strong>
	</div>
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		Yeah.
	</div>
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		<strong>Eddie Turner:</strong>
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<div style="display: table-cell; vertical-align: top;">
		Now, Eileen, I notice here that we&#8217;re only charging 88 dollars for this credential. Why are we only charging 88 dollars for this credential?
	</div>
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		<strong>Dr. Eileen Dowse:</strong>
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		Yeah, what were we thinking? What were we thinking because we&#8217;re not making any money if we charge that amount? Well, here&#8217;s what we&#8217;re thinking. We&#8217;re thinking that this is really valuable and let&#8217;s do this at cost and get the word out there.
	</div>
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		<strong>Eddie Turner:</strong>
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		Actually, we&#8217;re not doing it at cost, right?
	</div>
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		<strong>Dr. Eileen Dowse:</strong>
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		Well, just about at cost.
	</div>
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		<strong>Eddie Turner:</strong>
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		We&#8217;re kind of losing a little bit of this but we&#8217;re doing it.
	</div>
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		<strong>Dr. Eileen Dowse:</strong>
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		Yeah, we&#8217;re doing it. That&#8217;s right. Yeah, just barely doing it. And partially the reason why we&#8217;re just barely doing it is because folks like you, Eddie, and me are volunteering our time and saying “We believe in this. We want to share the knowledge. We want to share the love and the credential. So, get out there and do it.” And what we&#8217;ve said is “You know what, by December 31st, holidays are over. Well, then we will be upping the price at that point.”
	</div>
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		<strong>Eddie Turner:</strong>
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<div style="display: table-cell; vertical-align: top;">
		Yes. And even at that price, that&#8217;s more of our breakeven, right?
	</div>
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		<strong>Dr. Eileen Dowse:</strong>
	</div>
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		Exactly.
	</div>
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		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		And you talked about the process. So, people are going through this 30-minute process which is very reasonable and they&#8217;re talking about what they are learning through the process of going through this. What&#8217;s been perhaps for you because I found that by doing these I’m learning and I thought I knew this stuff really, really well like nobody&#8217;s going to show me anything that I haven&#8217;t seen, I’ve heard of all the platforms, I’ve used them but I’m finding there are some platforms out there and some have come online because of this that I have never heard of. What are you learning?
	</div>
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		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I’m learning how excited people are about FAST.com. One of the things we check on for the certification is we check your bandwidth and your latency. And sometimes people don&#8217;t know about that. So, we give a little tutorial in the middle of the assessment. And people love the website to check how their internet is. And we have a standard that you need to meet in order to conduct virtual sessions. Some of the things that I’m learning about is … one very sad thing I learned was that I have a bit of a jealous streak because someone in San Francisco, their bandwidth was one gigabyte and I was like drooling on the camera, I’m like “Oh my God!” And he said to me “Eileen, I pay for this one gigabyte” and it was like “Oh wow! I didn&#8217;t even know you could do that work and I&#8217;d get some of that.” </p>
<p>	And then the other thing I learned partially from you, Eddie, and then partially from another candidate was this whole idea of it&#8217;s important to have different camera angles. It&#8217;s almost like the old days of television where it was one camera, one angle. That&#8217;s what&#8217;s starting to happen in virtual. You need to have multiple cameras. So, because of that, I went out and got myself a document camera which is think of the old overhead projectors. So, you can change cameras and you can do some writing. And people like that because we are getting exhausted by constantly looking at a screen all day.
	</p></div>
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		<strong>Eddie Turner:</strong>
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		Absolutely. And it&#8217;s interesting when you talk about FAST.com and how you arrived at that because when we showed this to the rest of the board, everybody had their favorite testing site for speed and we just settled on FAST, we said “Hey, this is better.” We didn&#8217;t disagree with the other sites but this was better. Now, this became very important because I did a very high-level program where I was the guest and the bandwidth came to a crawl and it was not pretty. We got through it and it was still a success but how much better it would have been had the individuals known that here&#8217;s a couple little small things you can do to test this connection beforehand or “Hey, if it&#8217;s high stakes, don&#8217;t run it on wireless. Hey, there&#8217;s something called ethernet.” – “Well, what is it?” So, we go through that when we&#8217;re assessing people. And we talk about redundancy and we get into what that looks like, what it means and candidates are learning from that. </p>
<p>	And then we get into engagement strategies. What&#8217;s been your favorite engagement strategy? I want to put you on the spot.
	</p></div>
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		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah. Some of the engagement strategies are like the same ones – “Well, we can engage people with the chat box. We can engage people with breakout rooms” – but how these people are using those different tools are really exciting. And I may be saying things that everyone knows but who knows like chat bombs, right? So, you get everybody to put in their answer and then “1, 2, 3, push enter and send” and it&#8217;s like “Wow! We have all these answers” and it just adds a little bit of thrill. I just heard last week that someone suggested doing a scavenger hunt because it&#8217;s about getting people up out of their chairs. And sometimes we think “Well, you&#8217;re in a virtual meeting. You’ve got to sit down. You&#8217;ve got to do this. You&#8217;ve got to be serious.” It&#8217;s all changing. We&#8217;ve got kids running through the rooms, we&#8217;ve got cats on the desk and we need to figure out the balance of all of that, that how can we make this a little bit more enjoyable and more human.
	</div>
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		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yes, absolutely. So, we&#8217;ve been getting new strategies and I thought we were pretty good. We&#8217;ve got a lot of documented strategies both individually and our board collectively. We&#8217;ve got some serious strategies but I think all of us are learning something new as we go through this process as well.
	</div>
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		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I had one more. This one is kind of cool and I haven&#8217;t ever heard this one before and it&#8217;s all about getting you to use upper body because we&#8217;re just sitting here. So, this one is using your arm like a dashboard. So, so often we&#8217;re doing this “Hey, thumbs up. We agree.” Well, this says if it&#8217;s flat line, you don&#8217;t agree and then if you go up or where are you in the dashboard. So, it&#8217;s just getting people to move a little bit in their chair and circulate some blood and maybe get some blood going to their head.
	</div>
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		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yes. Yeah, I remember that one. We can go through a whole lot of them. if we give too many, then we&#8217;re giving away the exam. Good. So, that&#8217;s one or two, if you want to use it for your exam. You got one or two.
	</div>
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		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		And if you&#8217;re really hungry, get talking in that chat box and we&#8217;ll answer more.
	</div>
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		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		So, here&#8217;s the other thing that comes up, Eileen. So, people have said “Okay, I’m interested in getting the certification. Great. I’m going to go to INIFAC.org, I’m going to click on CVF and I’m going to get certified but what if I need training? Do you offer training?”
	</div>
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		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I am sorry to say we do not and we are very specific at INIFAC to say we are a certifying body. Now, there are lots of different sources out there for training. And, Eddie, you and I have talked about this and it&#8217;s like you could get so overwhelmed, it&#8217;s like “What!” And quite honestly, I find that just talk to some of your colleagues. And Eddie and I will carry on conversations or I’ll talk to someone else and pass this information out to him and vice versa. So, share the knowledge with colleagues. And sometimes colleagues will say “Oh, I found this great site” and it just seems to help the absolute barrage of information coming to us on the how-to.
	</div>
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		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Absolutely. Good. So, I’m enjoying this conversation with the co-founder and current chair of INIFAC – the International Institute for Facilitation – where we offer the highest credential in the facilitation industry. </p>
<p>	If you are enjoying this conversation, hit the LIKE button, let us know that you like what you&#8217;re hearing. Let us know you&#8217;re here by saying hello in the chat. Tell us who you are and where you&#8217;re from. What question do you have about facilitation or the certified virtual facilitation credential or anything? We&#8217;re coaches. We&#8217;ll answer any question.
	</p></div>
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		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah, there you go. You know what, Eddie, you were talking about how we&#8217;re getting lots of questions. And one of the questions that I get a lot about is the “How do you appear on the screen?” because you only get your little box, right? So, for those who are presenters, it&#8217;s how do you work the room. For those who are facilitators, same kind of thing, but it&#8217;s how do you look on the screen. And I would like to propose that we just have a little conversation about that, things like lighting because you&#8217;ve got the circle lamp, you&#8217;ve got the soft box lamp, you&#8217;ve got not to sit in front of a window. Those are some of the things around lighting. What have you found?
	</div>
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<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Well, one of the most painful lessons I learned is not to have a window open behind me. I did that one time for an interview but, yes, lighting. And then if you wear glasses like you and I, what type of light you want. The ring light is not our friend. So, soft boxes are your best lighting. Where you want it, whether you want one box set up or you want two set up. So, we talk about that and we ask people to explain that in their certification. We talk about the process in terms of selecting the platform you&#8217;re going to use, selecting the tools you&#8217;re going to use. You talked about using, I’m going to say overhead, the document camera earlier. I love being able to use the iPad and to be able to log into a session and then instead of using a whiteboard, being able to use an iPad and engage the visual learner, kinesthetic learner by simply the process of using that.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah. One of the things that I’m finding that a lot of people aren&#8217;t necessarily aware of is that you have to imagine your screen is divided horizontally in thirds and vertically in thirds.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Oh, sorry, you were asking me about the screen piece. I apologize. I went away from that.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		That&#8217;s okay. As a good coach, I just brought you back on topic. And the goal is to be in that middle third. And I’ve had people even on the assessments or even in conversations, it&#8217;s almost like they&#8217;re using their body which is great but they get really close and then they get far away almost to the point where you can get nauseous of what&#8217;s going on or I have people who are sitting very high and then they&#8217;re looking down at you or the camera is o up and you can tell if they should have their nose hairs trimmed. So, it&#8217;s really important about staying in that middle third.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yes, it is. And you come close when you want to make a point where you want to lead in, right?
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah, exactly.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		There&#8217;s something I was going to tell you. My friend Dr. John Molidor, he&#8217;s a neuroscientist, he would say, if I remember correctly, we should always be to the audience’s right. So, I should be more further left. So, everybody has a different thing.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah, you&#8217;re right.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I do like center third is usually a good rule.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I’m with you. You would drive me crazy if you were just off balance but that&#8217;s me. The other thing is just around distractions too, right? We&#8217;ve had people, not only in this assessment, just talking to colleagues, the ceiling fan is going around. And, again, anyone who gets seasick, I’m like “Oh, get me the drama meme.” So, you have to watch out for those things.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yes. And then it shows up in terms of sound, which is another thing that we talk about the importance of having the proper microphone and then if you&#8217;re using a microphone, what you should be aware of between the difference in the microphone and the headset, where the audio is going, where it&#8217;s coming from and how you separate the two channels and why you do that. So, we get really specific when we get into this assessment.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah. And have you noticed that those people who are understanding all of this, “Oh, I need a better camera,” “Oh, I need a better microphone,” sadly, I want to say them, good luck trying to find one because it&#8217;s like the market has been glutted right now and everyone thinks “Oh, the microphone on my laptop is fine.” Yeah, kind of, sort of it is. It&#8217;s better to have an external mic in our minds anyways.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Absolutely. All right. So, what did I miss? Did I leave anything out? I think I tried to ask you all the questions that I have been receiving. Is there anything you&#8217;ve been receiving that I missed?
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Anything I’ve been receiving? There are a couple things that I&#8217;d like to bring up for folks that I think would be beneficial to them.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Okay, go for it.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		One thing that I believe people forget about is those terrible horrible awful moments when your internet crashes, your electricity goes out or if you&#8217;re using Zoom, your platform fails. So, we have conversations about what are your backup plans, what do you do in those “Oh my word” moments. And if you&#8217;re facilitating a meeting, you have to have a backup plan. Even if your backup plan is a backup person, that&#8217;s fine too. You&#8217;ve got to have a backup plan.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah, that&#8217;s that redundancy we were talking about. And an uninterrupted power supply goes a long way.</p>
<p>	Angie is chiming in. Angie says she uses wireless Bose earbuds and the sound is so much better than using wired buds or the laptop. Thank you for chiming in.
	</p></div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah. Thanks, Angie. And you know what, on the receiving end, I’ve heard that those are pretty good. I’ve heard that those are pretty good and I’ve also heard that Apple now has noise canceling earbuds that I need to go check with my bank first if I can afford those but, yeah, I do think that they work just as well and sometimes they&#8217;re not as clunky. I was talking to someone the other day, a psychologist, who said there is something mentally disarming when you wear the earbuds. If you have the headset, you kind of look more formal or whatever. So, thank you for your point, Angie, because I think that is spot on.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Thank you, Angie. Yeah, indeed. In fact, the audience who watches me every week will probably notice that I shift between using these and my Apple earbuds. Because I want a certain look, I don&#8217;t like to wear the headset. I use these when I’m doing the podcast behind the scenes because I separate my voice from the audio I’m hearing so that we have a clean track but I have found when I do these live episodes, for some reason, the times I use Apple earbuds, the audio was horrible because it was not using my main microphone. And so, it didn&#8217;t make those episodes as good. So, I’ll just say I’m going to stick with these for now but, yes, we&#8217;ll even notice that the newscasters, when we&#8217;re watching television, they&#8217;re all using the Apple earbuds. So, it is a thing. It is an official thing. That’s another way that Apple has taken over our lives.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah. Okay, Angie, you&#8217;re on next on this show. You do the show. The other thing that I wanted to bring up that I think people really forget, and we talked about moving the body with different activities, is how do you get people engaged. And a large portion of that is your own energy. So, sure, there&#8217;s use the chat. Sure, there&#8217;s the put people into breakup rooms and have discussion but just be so conscious of your own presence and when a facilitator presenter comes up at a high level, the group will be a little bit lower. So, if that facilitator presenter is coming in at a medium level, your group is going to be at a low level. So, you really have to be on. And more and more I’m hearing how many facilitators who are doing this virtually are more exhausted at the end of a virtual session.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah, you&#8217;ve got to bring it. You&#8217;ve got to bring it.</p>
<p>	Hey, someone you assessed has joined us – Iris Lopez.
	</p></div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Hi, Iris.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		She says “The certification experience was awesome with Eileen.”
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Thank you.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		How about that. She&#8217;s joining us from Puerto Rico and she was one of our talent development leaders there who ran the ATD chapter for Puerto Rico and she was also a guest on this show a couple of weeks ago. So, thank you for chiming in, Iris.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		And Iris, if you could chime in some more if you have any takeaways that you found from this assessment. I had shared some of the things that people have noticed along the way but if you have a specific “Ah, this is something I learned or something I didn&#8217;t realize I knew,” we would love to hear from you or anybody on this call.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah. So, we&#8217;re headed toward the wrap-up. So, if you&#8217;ve got any questions, this is your chance to jump in with your final questions. And if you haven&#8217;t hit SHARE yet, hit SHARE please so that your friends can get the answers to these questions. We hope to see you going to the INIFAC.org website and taking advantage of getting your medallion to become a certified virtual facilitator and having your certificate that you&#8217;re able to share with your friends. So, head on over there, check it out and we hope to be sitting in front of you assessing you really soon.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		And with that assessing, please know, we also laugh. I mean, this is not a scary thing, I promise you. We view this as colleague to colleague and really just sharing information and setting that standard.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah. No, we&#8217;re not scary.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I mean, people are nervous. I get that but you know what, we just relax them and …
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Although true confession, I’ll tell people that when I went for my first INIFAC certification, Eileen Dowse did fail me.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		And baby, look at you now.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Who is this Eileen Dowse person? Doesn&#8217;t she know I’m the best facilitator there is and she shot me down?”
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		And baby, look at you now. Look at you now.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Oh gosh! So, she&#8217;s not scary but she is tough, I will tell you.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		You know what, I’m not going to argue with you on that and probably neither will my children. And you know what, you&#8217;re right. No kidding around, INIFAC does set a standard. I mean, we&#8217;re not throwing out credentials all over the place. We do have a standard and not everyone passes the CVF. And people come back and say “You know what, I learned.” Not everyone passes the CVF. You aren&#8217;t the only one, Eddie, and you&#8217;ve come back. So, it&#8217;s about raising that standard.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yes, raising the bar and keeping it high.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Absolutely, absolutely.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Well, Eileen, thank you so much for agreeing to come on the show today at the last minute to talk about this because we talked about this on Sunday and then I was like “You know, I got to do this.” And even yesterday I had some more stuff come in. </p>
<p>	Oh, before we part, Iris, is saying here “Yes, for me, it was a tremendous insight just being in the process.” That&#8217;s what I was saying earlier, right? “I became more aware of things that I already knew but during the assessment, Eileen just helped me figure out how important they are.” Wow! What a testimony! So, thank you for sharing that testimonial, Iris.</p>
<p>	All right. So, any parting words before we leave?
	</p></div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Eileen Dowse:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I think it was Henry Ford who said “Whether you think you can or you think you can&#8217;t, you&#8217;re right.” And that&#8217;s kind of how it is with all this certification. whether you think you can or you think you can&#8217;t, you&#8217;re right. So, go ahead and try. And we really do believe that these kinds of peer reviews based on researched, surveyed checks and balances of what the credentials are, these are very important skills that you need to have. And I’ve even had people say “Wow! This has helped me in my marriage,” “This has helped me in my dating life.” Facilitation, like you said, Eddie, is the way of the future. We have got to know how to engage and interact with people better.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Absolutely. Well, thank you.</p>
<p>	And thank you for tuning in. This has been a special edition of the <strong>Keep Leading!® Podcast</strong> and <strong>Keep Leading LIVE™</strong> and this will live on the INIFAC.org website for you to reference and get answers to the questions about how you can become a Certified Virtual Facilitator. </p>
<p>	Thanks for tuning in, everyone. And remember, no matter what you&#8217;re doing, always keep leading.
	</p></div>
</div>
<p><em>Thank you for listening to your host Eddie Turner on the <strong>Keep Leading!® Podcast</strong>. Please remember to subscribe to the <strong>Keep Leading!® Podcast</strong> on iTunes or wherever you listen. For more information about Eddie Turner&#8217;s work, please visit <strong><a href="https://eddieturnerllc.com/">EddieTurnerLLC.com</a></strong>.</em></p>
<p><em>Thank you for listening to C Suite Radio, turning the volume up on business. </em></p>
<p><em>The Keep Leading!® podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn.</em></p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/becoming-a-certified-virtual-facilitator/">Keep Leading!® Podcast 103 | Becoming a Certified Virtual Facilitator™ | Eileen Dowse, Ph.D.</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
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		<title>Keep Leading!® Podcast Episode 054 &#124; Hyper Agility Leadership &#124; Jeffrey Hull, Ph.D</title>
		<link>https://eddieturnerllc.com/keep-leading-podcast/keep-leading-podcast-episode-054-hyper-agility-leadership/</link>
					<comments>https://eddieturnerllc.com/keep-leading-podcast/keep-leading-podcast-episode-054-hyper-agility-leadership/#respond</comments>
		
		<dc:creator><![CDATA[admin]]></dc:creator>
		<pubDate>Sun, 22 Mar 2020 12:08:44 +0000</pubDate>
				<category><![CDATA[Keep Leading!® Podcast]]></category>
		<category><![CDATA[Eddie Turner]]></category>
		<category><![CDATA[Hyper Agility Leadership]]></category>
		<category><![CDATA[Jeffrey Hull]]></category>
		<category><![CDATA[Keep Leading Podcast]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[MG100]]></category>
		<category><![CDATA[Ph.D.]]></category>
		<guid isPermaLink="false">https://eddieturnerllc.com/?p=2140</guid>

					<description><![CDATA[<p>Jeffrey Hull, Ph.D Best-Selling Author, Psychologist, Leadership Coach, and Harvard Faculty. Hyper Agility Leadership Episode Summary Jeffrey Hull, Ph.D. BCC is a Clinical Instructor in Psychology at Harvard Medical School and adjunct Professor of Leadership at New York University. Dr. Hull is an accomplished writer and researcher who has published articles in Harvard Business Review,  [...]</p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/keep-leading-podcast-episode-054-hyper-agility-leadership/">Keep Leading!® Podcast Episode 054 | Hyper Agility Leadership | Jeffrey Hull, Ph.D</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p><strong>Jeffrey Hull, Ph.D</strong><br />
<em>Best-Selling Author, Psychologist, Leadership Coach, and Harvard Faculty.</em><br />
<em><strong>Hyper Agility Leadership</strong></em></p>
<p><iframe src="https://playlist.megaphone.fm?e=CSN1066123880" width="100%" height="200" frameborder="0" scrolling="no"></iframe></p>
<p><strong>Episode Summary</strong><br />
Jeffrey Hull, Ph.D. BCC is a Clinical Instructor in Psychology at Harvard Medical School and adjunct Professor of Leadership at New York University. Dr. Hull is an accomplished writer and researcher who has published articles in Harvard Business Review, The New York Times, Coaching World and other leading business publications. He is also the Director of Education and Business Development at the Institute of Coaching, a Harvard Medical School Affiliate. We discussed his bestselling book: “FLEX: The Art and Science of Leadership in A Changing World.”</p>
<p><strong>Check out this 60 Second preview of the episode!</strong><br />
<div class="fusion-video fusion-youtube" style="--awb-max-width:600px;--awb-max-height:360px;"><div class="video-shortcode"><div class="fluid-width-video-wrapper" style="padding-top:60%;" ><iframe title="YouTube video player 10" src="https://www.youtube.com/embed/SVRNUML1bPw?wmode=transparent&autoplay=0" width="600" height="360" allowfullscreen allow="autoplay; fullscreen"></iframe></div></div></div></p>
<p><strong>Bio</strong><br />
Jeffrey Hull, Ph.D. BCC is CEO of Leadershift, Inc. a leadership development consultancy based in New York City and author of the best-selling book, FLEX: The Art and Science of Leadership in A Changing World, published in June 2019 by Penguin-Random House. A highly sought-after speaker, consultant and executive coach, Dr. Hull is a Clinical Instructor in Psychology at Harvard Medical School and adjunct Professor of Leadership at New York University. He is also the Director of Education and Business Development at the Institute of Coaching, a Harvard Medical School Affiliate. An accomplished writer/researcher, Dr. Hull has published articles in Harvard Business Review, The New York Times, Coaching World and other leading business publications. He can be reached at www.jeffreyhull.com</p>
<p><strong>Website</strong><br />
<a href="https://www.jeffreyhull.com/" target="_blank" rel="noopener noreferrer">https://www.jeffreyhull.com/</a></p>
<p><strong>Other Website</strong><br />
<a href="https://instituteofcoaching.org/" target="_blank" rel="noopener noreferrer">https://instituteofcoaching.org/</a></p>
<p><strong>LinkedIn</strong><br />
<a href="https://www.linkedin.com/in/jeffrey-hull-ph-d-bcc-062b09/" target="_blank" rel="noopener noreferrer">https://www.linkedin.com/in/jeffrey-hull-ph-d-bcc-062b09/</a></p>
<p><strong>Twitter</strong><br />
<a href="https://twitter.com/Dr_Jeffrey_Hull" target="_blank" rel="noopener noreferrer">https://twitter.com/Dr_Jeffrey_Hull</a></p>
<p><strong>Facebook</strong><br />
<a href="https://www.facebook.com/jeffreyhullphd/" target="_blank" rel="noopener noreferrer">https://www.facebook.com/jeffreyhullphd/</a></p>
<p><strong>Leadership Quote</strong><br />
&#8220;Be a student even when you become a teacher.&#8221;</p>
<p><strong>Get Your Copy of Jeff’s Book!</strong><br />
<a href="https://www.jeffreyhull.com/flex" target="_blank" rel="noopener noreferrer">https://www.jeffreyhull.com/flex</a></p>
<p><strong>Subscribe, Share and Review</strong><br />
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<h3>Transcript</h3>
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<p><em>This podcast is part of the C Suite Radio Network, turning the volume up on business.</em></p>
<p><em>Welcome to the <strong>Keep Leading!® Podcast</strong>, the podcast dedicated to promoting leadership development and sharing leadership insights. Here&#8217;s your host, The Leadership Excelerator®, Eddie Turner.</em></p>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Hello, everyone! Welcome to the <strong>Keep Leading!® Podcast</strong>, the podcast dedicated to leadership development and insights. I&#8217;m your host, Eddie Turner, The Leadership Excelerator®. I work with leaders to accelerate performance and drive impact.</p>
<p>		Now, I may be The Leadership Excelerator® but my guest today really takes leadership to another level. I am super excited to talk to you Dr. Jeffrey Hull, a board-certified coach, who is a leadership development consultant based in New York City and the author of the book Flex: The Art and Science of Leadership in A Changing World. And we&#8217;re going to talk to Dr. Hull today and understand just what he means by being able to flex. And when he says the art and science in his book, he is serious. There is a lot of science around leadership in this book and that&#8217;s because Dr. Hull is a clinical instructor in Psychology at Harvard Medical School. He&#8217;s also an adjunct professor of Leadership at New York University. He&#8217;s the director of Education and Business Development at the Institute of Coaching, a Harvard Medical School affiliate. He&#8217;s an accomplished writer and researcher whose published work appears in the Harvard Business Review, The New York Times, Coaching World and other leading business publications. I am super excited to have with me today, Dr. Jeffrey Hull. </p>
<p>		Dr. Hull, welcome to <strong>Keep Leading!® Podcast</strong>.
	</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Hey, Eddie. Thank you. It&#8217;s a pleasure to be here.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I am so happy to have you with me. And I got to tell folks how we met. You and I met at the Institute of Coaching. They had a leadership retreat for the fellows and I met you and I was immediately impressed by you and your level of research and your scholarly intellect is just extremely impressive but what you shared with us, what you brought to us at that retreat was absolutely fascinating. And then you were kind enough to give me a copy of your book. I have a hardcover version of your book. So, I&#8217;m really happy about that. And this is really a good book. And so, I want people to get a chance to learn about you and about this book. </p>
<p>		Tell us what we missed about you though before we get into talking about the book.
	</p></div>
</div>
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		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		You pretty much covered the landscape pretty well. I think the only thing I would add is that I was a corporate executive before I was a coach and a psychologist.
	</div>
</div>
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		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Right. I forgot to mention that. Tell us about that.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I mean, that&#8217;s only relevant because I kind of did it backwards. A lot of people become psychologists and therapists and then they go into coaching and I actually did it the other way around. I worked in HR and consulting for Booz Allen Hamilton for a whole decade before I decided “I better go back to school and figure out what I&#8217;m doing if I&#8217;m going to start counseling and coaching leaders.” So, that would be the only thing I would add is that I try to blend my corporate background with the psychology background.
	</div>
</div>
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		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		And that&#8217;s quite telling because many people today are having to go back and retool, as it were, and it&#8217;s encouraging to know that it&#8217;s never too late and you can do it and still end up as a Harvard professor as you did.
	</div>
</div>
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		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah, exactly. I definitely was one of the older PhD students. So, never too late.
	</div>
</div>
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		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		And that business background comes through your book and, for me, actually made it even more interesting. When you start to describe the life of a consultant, that&#8217;s when I had to remember that “Oh, you lived that. You aren&#8217;t just talking. You lived that life.”
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		That&#8217;s right.
	</div>
</div>
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		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		And I&#8217;m sure that serves you well as a professor of Business because you&#8217;re not just doing Psychology at the New York University.
	</div>
</div>
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		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Exactly. Yeah, I mean, my students at NYU are in business school entrepreneurial programs. I teach a course called C Suite Leadership.
	</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		That sounds nice.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
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		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah. And it&#8217;s all millennials. So, they keep me on my toes.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Speaking of millennials, you say something very interesting in your book. You said we are all millennials. Tell us why you say that?
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Well, that&#8217;s a great place to start. I think, two reasons. Number one, I think that as a researcher and as a student of leadership, I&#8217;ve been made aware that we have a tendency to get very caught up with our categories – millennials, Gen-X boomers. And to a certain extent that&#8217;s relevant. There are definitely generations, generational differences, but those of us that work every day with folks on all of those different categories, what I come to realize is that many ways we&#8217;re all dealing with the same disruptive changes. We&#8217;re all dealing with technology that&#8217;s 24 hours a day. We&#8217;re all dealing with social media. We&#8217;re all dealing with having our email in our pocket on our phone. We&#8217;re all dealing with the global workplace and the multicultural diversity that&#8217;s coming into the organizations. So, so many of the changes that we think millennials are grappling with and have a particularly different mindset around are all the same that we&#8217;re all grappling with. And then I would add to it that when I work with boomers and I talk to them about “Well, millennials, they want to find a meaningful job and they want more feedback and they want to be coached” and my boomers kind of look at me and go “Well, so do we. We&#8217;re not really different. We may be older.” And they get a little frustrated because the millennials don&#8217;t want to wait but fundamentally, I think, we&#8217;re all going through the same kinds of change.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yes, yes. And so, I found that very interesting when I read that and when you said that because it is true that the millennial expectations and just a pure gravitational pull up, I guess, if you would say it that way, has really reshaped all of our expectations en masse.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Right.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Well, you know it&#8217;s a good book, ladies and gentlemen, when you pick up the book and the top executive coach in the world stamps the book with his approval by saying “It&#8217;s a Tour de France, combining the art and science that makes for great leadership. With real life stories, the latest science and actionable strategies, this book is like a great coach, helping leaders up their game to a whole new level of success.” And that comes from Marshall Goldsmith himself. So, when you pick up this book and you see that, it just really whets your appetite. </p>
<p>		So, you got us off to a good start talking about how you believe we all are millennials and you&#8217;ve discovered that through your client work and I believe that that is a really true statement and I like when you say that. Tell us a little bit, if you would, please, about something else you mentioned that I think matters. You talk about getting in touch with our inner leader. What do you mean by that?
	</p></div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Well, I think that&#8217;s one of the basic premises that I&#8217;m really focused on in this book and in my work as a coach, which is to no longer consider leadership something that is the special trait of a very specific part of the population, that in fact everyone has the potential to become a leader, to step forth and express and be impactful as a leader. And it’s one of the core themes of my book when I talk about the evolution of alpha leaders and the emergence of what I call beta leaders is that we&#8217;ve moved into, what I call, post-heroic age where you don&#8217;t have to just be a charismatic extroverted personality to be a leader. You can be a quiet leader. You can be much more impactful just by being present in a whole different way.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		So, Jeff, you&#8217;re saying that I don&#8217;t have to be bombastic or obnoxious to be a leader? I can be quiet.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		In fact, being quiet may be even more impactful.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Tell me more.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Well, I think a lot of it is about the combination of the organizations are flattening, teamwork is becoming more important, the ability to collaborate and create an environment where everyone is participating. And so, the bombastic, driven charismatic leader has a place but someone who&#8217;s actually a more of a listener, more of a collaborator, more of creating an environment where everyone participates is also really impactful in today&#8217;s world. So, that opens up the door for everyone to find their inner leader.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Absolutely. And I really appreciated reading that in your work because I&#8217;ve become very passionate about that, especially in my work with emerging leaders. I work at a couple of universities with emerging young people. And those who are introverts, those who are a little bit more on the timid side or the quiet side, as you say, they believe they can&#8217;t be a leader. And so, your work reveals that quite the opposite is true.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Right. Absolutely.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Good. Now, you mentioned the alpha leader versus the beta leader. Talk about that.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Well, first of all, I wouldn&#8217;t say it&#8217;s versus. I would say the alpha leader and the beta leader. And then sometimes they come in the same package.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Really?
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah. So, one of the first case studies that sort of set me on the path, and I described this in the book, was recognizing that some of the leaders that I worked with that were the most effective in the past few years have started to demonstrate this ability to move back and forth in their leadership style between being charismatic and driven and more demanding and authoritative and then being more quiet and empathetic and listening and even being vulnerable. And so, I have a case study early in the book of actually a surgeon, which of all things you would think surgeon got to be the most dictator authoritative leader you could imagine and, in fact, of course, when you go under the knife with the surgeon, you definitely want them to be in charge just like your pilot in your plane, you want them to be authoritative and be able to make decisions, but at the same time, in fact, even during the same day, that surgeon that was my first case study was able to switch gears and be, what I call, hyper agile and actually become a listener, become empathetic, become a counselor and become a facilitator. And he did all of those things all in the space of one working day. Granted it did start at 5 o&#8217;clock in the morning. So, it was a long day but what he demonstrated and what I ultimately ended up researching in much more detail was this new ability of leaders be flexible in their style, that leadership is no longer a one-size-fits-all approach to working in organizations effectively.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
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		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Fascinating. I really liked when you explained that and I hadn&#8217;t thought of that. So, it&#8217;s not either-or. It&#8217;s yes-and.
	</div>
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<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Exactly.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		So, this surgeon who is authoritative, who&#8217;s commanding, he&#8217;s in control in the operating room where everything must be precisely done according to a plan, then shifts gears and becomes an empathetic facilitative counselor at the bedside of the patient.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Well, not even just the patient. He did that with his own colleagues.
	</div>
</div>
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<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Oh, with the colleagues. I missed that.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah. Patient, yes, but even more profound when it comes from leadership is that the very people he was directing in the operating room, he would then two hours later facilitate and listen and be collaborative with. So, it’s the ability to literally take off that hierarchical hat and put yourself down at the same level with everyone and be just one of the gang and do it authentically and have people really speak up for him to be more of a counselor in the room.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I like that. Now, extrapolate that lesson for leaders today, if you would.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Well, I think, really, it&#8217;s an example, it’s a scenario or a case of what I&#8217;m pointing to in my entire book, which is that there&#8217;s an opportunity and a need for us to broaden the way we see leadership. And that tried and true sort of hierarchical authoritative style is absolutely appropriate in situations like surgery and flying a plane or in emergencies but at the other end of the spectrum, what we want today in our organizations is creativity and innovation and we want people to speak up with their ideas and be willing to take risks and try out new things. And that requires a leader to be able to step back and look around and become more of an invitation to having people share from a different place of authenticity. And it requires leaders to be humble. It requires leaders to be vulnerable. So, what I talk about in my book, when you look at flexibility or what we&#8217;re calling hyper agility, is that ability to switch gears. It’s like stretching that muscle of leadership and literally minute by minute reflect on what the context requires.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		So, Jeff, are you saying that hyper agility is the next generation of leadership?
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Absolutely, yeah, I think from one end of the spectrum to the other. I have some of my kind of alpha male type leaders say to me “Oh, so you are kind of putting us all out to pasture, right?” I&#8217;m like “No, that&#8217;s not what I&#8217;m saying. I&#8217;m saying that you want to develop a flexible style so that you can change and be more welcoming and encourage the introverts or the more sensitive or creative, innovative folks to speak up.” And, likewise, those same people that are more introverted, they need to get in touch with their inner authoritative style. So, they need to learn to speak up, be directive, and be able to be decisive. So, it&#8217;s not an either-or combination. It&#8217;s a plus. It&#8217;s a being able to move back and forth and expand your leadership capabilities along a whole spectrum.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Fantastic. Thank you. </p>
<p>		We&#8217;re talking to Dr. Jeffrey Hull and he is explaining to us hyper agility. It&#8217;s the next generation of leadership based on his work in the book Flex: The Art and Science of Leadership in A Changing World. We&#8217;ll have more from Dr. Hull right after this.
	</p></div>
</div>
<p><em>This podcast is sponsored by Eddie Turner LLC. Organizations who need to accelerate the development of their leaders call Eddie Turner, The Leadership Excelerator®. Eddie works with leaders to accelerate performance and drive impact. Call Eddie Turner to help your leaders one on one as their coach or to inspire them as a group through the power of facilitation or a keynote address. Visit <strong><a href="https://eddieturnerllc.com/">EddieTurnerLLC.com</a></strong> to learn more. </em></p>
<p><em>This is Karen Jacobsen, the GPS Girl, and you have reached your destination because you&#8217;re listening to the <strong>Keep Leading!® Podcast</strong> with Eddie Turner.</em></p>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Okay, we&#8217;re back. We&#8217;re talking to Dr. Jeffrey Hull. We&#8217;re talking about hyper agility, the next generation of leadership based on Dr. Hull’s book Flex: The Art and Science of Leadership in A Changing World. </p>
<p>		I&#8217;m really enjoying this conversation. And you are highlighting areas of leadership that I believe in and you highlight it in a different way. And there&#8217;s something that you said earlier that I want to ask you about, Dr. Hull. A lot of us as coaches, we believe in observing our clients real time in their environment. For most of us, in fact, everybody I know, that usually involves following them around an office, sitting around a boardroom table. I don&#8217;t know anyone who is involved going into the operating room putting on scrubs. And in the book when you describe that experience, I went “Wow! How cool is that?” Tell us about that.
	</p></div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Well, it was a rather unique experience even for me but I&#8217;ve done it actually more than once. I think when you&#8217;re trying to coach executives in the healthcare space that are anesthesiologists or surgeons, it really is profoundly helpful to see them in action. So, I had to steal myself to be in the operating room and watch the blood spurt as they sliced open a body right in front of me but just the teamwork is an amazing experience to see firsthand. And I think anytime as a coach you get an opportunity to see people do their real job, I look to do that not just in operating rooms but also like in start-up situations where I&#8217;ve worked with teams where I&#8217;ve spent the day shadowing the CEO, shadowing the Head of Engineering, watching them in meetings, seeing them in real time. That&#8217;s when you can really get to see the style of leadership that they use and what are their strengths, what are their special talents, and how then as coaches we can help to expand that repertoire.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Absolutely. Yes. No, I take my hat off to you because you&#8217;re the first I&#8217;ve heard going to the operating room. What was it like the first time?
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Well, I almost fainted. I mean, the thing that&#8217;s shocking in an operation when you&#8217;re observing it is the smell of blood because I forgot that. It&#8217;s one thing to look at the squirt of the red blood but it&#8217;s another to smell it. It&#8217;s pretty intense. And the other thing that was funny or unique about it is I didn&#8217;t realize and, of course, in retrospect, it makes perfect sense, but they draw on you. When you go to surgery and they put you out, then they use a magic marker to draw on your body exactly where they&#8217;re going to cut. So, they literally make a drawing. And the surgeon was kind of doing a doodle on this poor guy&#8217;s shoulder because it was his shoulder, he had broken his shoulder bone.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yes. Like I said, I just want to get your first hand perspective on that. You are a much better man than I am. I will follow my clients a lot of places. I&#8217;d have to really think long and hard about into the operating room. So, kudos to you. Thank you for bringing that alive for us in your book and drawing the connection. </p>
<p>		Now, something interesting happens. You&#8217;ve referenced him a little bit in the first part of our interview but later on, you make a tie to this experience of following the surgeon and bringing him at the end of your book into the conversation about somatic leadership. Can you share that with my audience?
	</p></div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yeah, I think that somatic leadership or what I would call energy-based leadership, when you bring in the physical energy of the leadership act, is a really important component of leadership effectiveness that often gets left out of the mix. We wind up thinking about leadership as kind of talking heads, giving direction, coaching, mentoring, all of which is totally valid but one other aspect that&#8217;s really crucial to the success of a leadership situation is the energy between the leader and his or her followers. And that energy is a physical experience and that physical experience has multiple components. So, for example, it&#8217;s as simple as your physical gestures, your eye contact, your energy, where you put your hands, how you lean or don&#8217;t lean forward with your subordinates as a leader but it&#8217;s bigger than that. It also includes the space of the room that you&#8217;re in, where are you holding your conversation, are you holding it in a board room where there&#8217;s a power seat and a long conference table and the power person sits at the end of the table. Those kinds of energy aspects of leadership make a huge difference. And so, what I wanted to do in the book was to get leaders to really pay attention to how do they create a space and energy both with themselves as the leader and also with the room or the space or the time so that they can create an environment that gets the best out of everyone.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yes, very nice. Thank you for sharing that. </p>
<p>		Now, you created a framework for your readers. Can you share what that framework is? I love the word. Can you share their framework and walk us through it please?
	</p></div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Well, the framework evolved out of research that I did with over 1200 coaches because being involved with the Institute of Coaching, which is where you and I met, we have access to hundreds and hundreds of coaches. So, I did focus groups and surveys to find out what are the best coaches in the world working on with their clients these days. And out of that came a framework of six dimensions that more and more often are the areas that we coaches get asked to work on. And those are very quickly decision making, being flexible in your decision making, are you authoritative or are you collaborative, are you consensus driven in your decision making. Communicating is the second one and I call it intentional communication, do you communicate using just facts and data or do you communicate using stories and humor and emotional connection. So, there&#8217;s a lot of different ways to communicate as a leader. And then emotional agility. We hear, obviously, about the research in emotional intelligence. So, the spectrum of whether or not you&#8217;re more conservative around your expression of emotions or whether you&#8217;re highly emotive and empathetic.  So, there&#8217;s a spectrum around emotional agility and that&#8217;s the third dimension. The fourth dimension is about authenticity, how do you express your values as a leader, are you conservative and more restrained and competent or on the other end of the spectrum are you more vulnerable and humble and more open and transparent. And, again, it&#8217;s not one way is right or wrong. They can both be valid and valuable but they are very, very different. And the fourth area in the spectrum is collaboration. So, how do you set up a collaborative environment? As a leader, are you directive, are you a mentor, an advisor or are you more of a coach? And coaching, as you know, Eddie, is really more about getting people to share where they&#8217;re coming from by using powerful questioning. So, collaboration also has a spectrum, whether it&#8217;s more directive or whether it&#8217;s more coaching. And then, finally, my last dimension was about engagement. How do you engage? We just talked about the somatic side of that dimension but engagement is about whether or not you are very results oriented and productivity focused, which many leaders need to be at different times, or whether you&#8217;re more creativity focused and innovative focus. And the innovation style level of engagement is really more fluid and more flexible because what you want in that domain is you want people to feel open to bringing up ideas and brainstorming. And that&#8217;s a very different energy. You can&#8217;t necessarily create new ideas and risk taking when you&#8217;re trying to pound people for results. So, it is a very different dimension in the way you engage with people. So, those are the six different dimensions of the framework and they&#8217;re basically a summary of all the different areas that are very commonly used by coaches in today&#8217;s leadership coaching engagements.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Excellent. So, thank you for sharing that framework. And to make it easier for us, what&#8217;s the acronym you created, Dr. Hull?
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		It&#8217;s about being FIERCE. So, Flexible, Intentional, Emotional, Real which is the authenticity, Collaborative and Engaged.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Excellent. I love it. Thank you.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I just wanted something that people could hook into so that when they look at the framework, they can very quickly zero in on the dimensions that are of most interest to them.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Absolutely. So, not only do I FLEX but I&#8217;m FIERCE. That&#8217;s what makes this book so powerful. Very cool. </p>
<p>		Well, Dr. Hull, I really enjoyed talking with you. And there&#8217;s a couple of things that I want to make sure folks know. If you were to summarize our conversation, first of all, how would you summarize this? What&#8217;s the key thought you want our listeners to take away from what we talked about?
	</p></div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		I think the fundamental theme of my book is that the days of having to be a particular personality to become a leader are over, that in today&#8217;s flat, collaborative, team-oriented, diverse environment, anyone, everyone can step up and find their inner leader and the key is to reflect, develop your self-awareness and develop your strengths along those six dimensions because I believe that that&#8217;s what the world needs. We need more people to step into leadership roles.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Indeed, we do, and to step up the right way.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Exactly.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Yes.</p>
<p>		This is the <strong>Keep Leading!® Podcast</strong> and on the <strong>Keep Leading!® Podcast</strong>, in addition to the fine content you&#8217;ve given us to consider today, we like to give leaders a short story or a quote that they can use as they continue to keep leading. What quote or words of advice have you received that you&#8217;d like to share with us?
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		So, my favorite quote or thing to remember is that even if you become a leader, your journey is lifelong and that you need to remain a student. Become a student of yourself, of others and of leadership and never stop learning.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Excellent. Thank you. </p>
<p>		Where can my listeners learn more about you?
	</p></div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		They can look me up on my website which is JeffreyHull.com and they can write to me there. I&#8217;m very quick to respond. So, I would be more than happy to be in dialogue with any of your listeners.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		Thank you. And I&#8217;m going to put that into our show notes so that folks even on their mobile devices can get access to you. And you will have a page of course on the KeepLeadingPodcast.com website. You want to connect with Dr. Hull and read his book if you have any interest at all in improving your skills as a leader. Flex: The Art and Science of Leadership in A Changing World. </p>
<p>		Dr. Hull, thank you so much for being a guest on the <strong>Keep Leading!® Podcast</strong>.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Dr. Jeffrey Hull:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		My pleasure. It&#8217;s great talking to you, Eddie.
	</div>
</div>
<div style="display: table; margin-bottom: 30px">
<div style="display: table-cell; vertical-align: top; width: 150px">
		<strong>Eddie Turner:</strong>
	</div>
<div style="display: table-cell; vertical-align: top;">
		And thank you for listening. That concludes this episode, everyone. I&#8217;m Eddie Turner, The Leadership Excelerator®, reminding you that leadership is not about our title or our position. Leadership is an activity. Leadership is action. It&#8217;s not the case of once a leader, always a leader. It&#8217;s not a garment we put on and take off. We must be a leader at our core and allow it to emanate in all we do. So, whatever you&#8217;re doing, always keep leading.
	</div>
</div>
<p><em>Thank you for listening to your host Eddie Turner on the <strong>Keep Leading!® Podcast</strong>. Please remember to subscribe to the <strong>Keep Leading!® Podcast</strong> on iTunes or wherever you listen. For more information about Eddie Turner&#8217;s work please visit <strong><a href="https://eddieturnerllc.com/">EddieTurnerLLC.com</a></strong>.</em></p>
<p><em>Thank you for listening to C Suite Radio, turning the volume up on business.</em></p>
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<p><em>The Keep Leading!® podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn.</em></p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/keep-leading-podcast-episode-054-hyper-agility-leadership/">Keep Leading!® Podcast Episode 054 | Hyper Agility Leadership | Jeffrey Hull, Ph.D</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
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		<title>Keep Leading!® Podcast Episode 028 &#124; The Agile and Facilitative Leader &#124; Eileen Dowse, Ph.D.</title>
		<link>https://eddieturnerllc.com/keep-leading-podcast/kl028-the-agile-and-facilitative-leader/</link>
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		<dc:creator><![CDATA[admin]]></dc:creator>
		<pubDate>Wed, 25 Sep 2019 10:25:06 +0000</pubDate>
				<category><![CDATA[Keep Leading!® Podcast]]></category>
		<category><![CDATA[Eddie Turner]]></category>
		<category><![CDATA[Eileen Dowse]]></category>
		<category><![CDATA[Keep Leading]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Ph.D.]]></category>
		<category><![CDATA[Podcast]]></category>
		<category><![CDATA[The Agile and Facilitative Leader]]></category>
		<guid isPermaLink="false">https://eddieturnerllc.com/?p=1557</guid>

					<description><![CDATA[<p>Eileen Dowse, Ph.D. Executive Coach and Certified Master Facilitator The Agile and Facilitative Leader Episode Summary Dr. Eileen Dowse is the Chair of the International Institute for Facilitation (INIFAC). This global leader explains how she specializes in helping to create ‘collective impact’ for her clients in this episode entitled: “The Agile and Facilitative Leader” Check  [...]</p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/kl028-the-agile-and-facilitative-leader/">Keep Leading!® Podcast Episode 028 | The Agile and Facilitative Leader | Eileen Dowse, Ph.D.</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p><strong>Eileen Dowse, Ph.D.</strong><br />
<em>Executive Coach and Certified Master Facilitator</em><br />
<em><strong>The Agile and Facilitative Leader</strong></em></p>
<p><iframe src="https://playlist.megaphone.fm?e=CSN3248803825" width="100%" height="200" frameborder="0" scrolling="no"></iframe></p>
<p><strong>Episode Summary</strong><br />
Dr. Eileen Dowse is the Chair of the International Institute for Facilitation (INIFAC). This global leader explains how she specializes in helping to create ‘collective impact’ for her clients in this episode entitled: “The Agile and Facilitative Leader”</p>
<p><strong>Check out this 60 Second preview of the episode!</strong></p>
<div class="fusion-video fusion-youtube" style="--awb-max-width:600px;--awb-max-height:360px;"><div class="video-shortcode"><div class="fluid-width-video-wrapper" style="padding-top:60%;" ><iframe title="YouTube video player 11" src="https://www.youtube.com/embed/LDnzd_jCGE0?wmode=transparent&autoplay=0" width="600" height="360" allowfullscreen allow="autoplay; fullscreen"></iframe></div></div></div>
<p><strong>Bio</strong><br />
Eileen Dowse Ph.D. is an insightful, global leader specializing in helping to create ‘collective impact’ for her clients. She is blazing new trails in the practice of Agile Leadership- which places emphasis on quality, speed and collaboration. As an Organizational Psychologist, she is one of the thought-leaders helping organizations focus on being responsive, adaptive and effective in an era filled with confusion, contradictions, and corruption. She has extensive practical experience in the field of global leadership and cultural competency development.</p>
<p>Eileen is an award-winning author of &#8220;The Naked Manager, How to build open relationships at work&#8221;. She has also written “The Agile Business Leader, The Four Roles of Successful Leaders” which has been translated into Chinese. She is widely regarded as one of the leaders in international facilitation as well as being a co-founder and Chair of the International Institute for Facilitation.</p>
<p>Clients seek out Eileen for her services in executive coaching, educational programs and facilitating sessions to produce innovative results. She has mastered the art of identifying the root of organizational issues and implemented strategies which allowing leaders, teams, and entire organizations to become more effective.</p>
<p><strong>Website</strong><br />
<a href="https://human-dynamics.com/" target="_blank" rel="noopener noreferrer">https://human-dynamics.com/</a></p>
<p><strong>LinkedIn</strong><br />
<a href="https://www.linkedin.com/in/eileen-dowse-ph-d-cmf-mcec-b3a449/" target="_blank" rel="noopener noreferrer">https://www.linkedin.com/in/eileen-dowse-ph-d-cmf-mcec-b3a449/</a></p>
<p><strong>Twitter</strong><br />
<a href="https://twitter.com/eileendowse" target="_blank" rel="noopener noreferrer">https://twitter.com/eileendowse</a></p>
<p>Leadership Quote<br />
“Today’s mighty oak is just yesterday’s little nut that held its ground.”</p>
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<h3>Transcript</h3>
<p><em>If you&#8217;re a small business owner looking to grow or expand your business, check out OnDeck Business Loans. OnDeck offers business loans online from 5000 dollars to 500,000 dollars and their simple application process only takes 10 minutes. Unlike banks they&#8217;ll give you a decision quickly and funding in as fast as one day. Get a free consultation with an OnDeck loan adviser. Visit <a href="https://www.ondeck.com/Podcast" target="_blank" rel="noopener noreferrer">OnDeck.com/Podcast</a>. </em></p>
<p><em>This podcast is part of the C Suite Radio Network, turning the volume up on business.</em></p>
<p><em>This podcast is sponsored by <strong>Grand Heron International</strong>. Through a growing network of credentialed and vetted coaches, Grand Heron International brings you on-demand coaching with coaching on site and the Coaching Assistance Program for corporations. Whether you are a company committed to investing in your leaders, an individual navigating a complex situation or a coach searching for a superb network of coaches, visit us at <a href="https://grandheroninternational.ca/" target="_blank" rel="noopener noreferrer">GrandHeronInternational.com</a>.</em></p>
<p><em>Welcome to the <strong>Keep Leading Podcast</strong>, a podcast dedicated to promoting leadership development and sharing leadership insights. Here&#8217;s your host, the Leadership Excelerator, Eddie Turner.</em></p>
<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Hello, everyone. Welcome to the <strong>Keep Leading Podcast</strong>, the podcast dedicated to leadership development and insights. I&#8217;m your host, Eddie Turner, the Leadership Excelerator. I work with leaders to accelerate performance and drive impact.There are many theories about what makes a great leader. Would you like to be a great leader, a 21st century leader? I believe part of being a great leader is being a facilitated leader. My guest today believes the same and she&#8217;s done a lot of work in the field of facilitation. My guest today is organizational psychologist Dr. Eileen Dowse, and she will tell us the reason it&#8217;s important to be an agile leader as well as a facilitated leader. She&#8217;ll tell us about this and a lot more right after this.</p>
</div>
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<p><em>This podcast is sponsored by Eddie Turner LLC. Eddie Turner LLC delivers executive and leadership coaching, professional speaking, facilitation services, and management consulting across the globe. Eddie Turner LLC also creates voiceovers, serves as a master of ceremonies, as a panel and event moderator, and provides national media commentary. Visit <strong><a href="https://eddieturnerllc.com/">EddieTurnerLLC.com</a></strong> to learn more.</em></p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Hello, everyone. Welcome to the <strong>Keep Leading Podcast</strong>, the podcast dedicated to leadership development and insights. I&#8217;m your host, Eddie Turner, the Leadership Excelerator. I work with leaders to accelerate performance and drive impact.There are many theories about what makes a great leader. Would you like to be a great leader, a 21st century leader? I believe part of being a great leader is being a facilitator. My guest today believes the same and has done a lot of work in the field of facilitation. She is a facilitative leader. She&#8217;s also an organizational psychologist. Dr. Eileen Dowse is a global leader specializing in helping to create collective impact for her clients. She&#8217;s blazing new trails in the practice of agile leadership which places an emphasis on quality, speed, and collaboration. She has extensive practical experience in the field of global leadership and cultural competency development. Eileen is an award-winning author of the Naked Manager: How to Build Open Relationships at Work. She&#8217;s also written the Agile Business Leader: The Four Roles of Successful Leaders, which has also been translated into Chinese. She is widely regarded as one of the foremost authorities in facilitation and she&#8217;s also the co-founder and chair of the International Institute for Facilitation.</p>
<p>Dr. Dowse, welcome to the show.</p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">Thank you, Eddie. It’s truly an honor to be here and to have the opportunity to talk with your wide-ranging audience.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Thank you. Well, tell us a little bit about your background.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">Well, if I had to put myself into a bucket, I would say there were three areas that I primarily work with. The first is I do a lot of educational programs, all under the umbrella of leadership and the components of leadership. I also facilitate different types of meetings, whether they be meetings where teams are in conflict or meetings where a group wants to have a brainstorming session or a team building session or a strategic planning session. And I do a lot of executive coaching and I do that all over the world, in Sweden, in Ghana, in Honduras, Canada, the US, Vietnam, China, Hong Kong. If there&#8217;s a plane that gets there, I&#8217;m there.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">That is fantastic. And I&#8217;m impressed with your range and your depth of scope of your facilitation experience but then also I&#8217;ve had a chance to get to know you. I should probably tell people in full disclosure how I know you. You and I met because of our mutual love of facilitation but you may not realize this but the very first time I heard your name was when I read the name of the person who assessed my facilitation skills when I applied to become a certified facilitator through INIFAC.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">There&#8217;s some saying that karma will come back and get you. And here I am back on your show.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Well, I tell you, I hate to admit this to everyone but my ego was crushed when I did not attain the certification on the first try. So, I saw the name of the assessor and I saw Eileen Dowse – “Who is this? Doesn&#8217;t she know I&#8217;m one of the best facilitators around?” And then a year later I received an email. Of course, I achieved the certification, by the way. I received an email from this Dr. Eileen Dowse inviting me for an interview to fill the open seat on the International Institute for Facilitation’s board. And since that time, we&#8217;ve done a lot together and I&#8217;ve grown to be quite fond of you. You&#8217;ve become a mentor and a very dear friend in addition to allowing me to share the privilege of putting a global mark on the facilitation industry as we spread the power of facilitation and the importance of certification around the world.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">And, Eddie, I feel the same. And that truly is, like anyone who&#8217;s listening will know, when some commonalities get created with folks, good things happen, really good things happen.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">It does. And I truly believe that you&#8217;re one of the best out there. You&#8217;re one of the brilliant people I know, one of the wittiest people I know, but you&#8217;re no softy. You&#8217;re no pushover. You don&#8217;t play around with people and that&#8217;s how we get stuff done. And it takes a lot to control our board when you are dealing with some of the best facilitators in the world and some pretty accomplished people on that board, it takes a lot to keep us in line and you do that.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">Are you saying that&#8217;s good leadership?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">It’s facilitative leadership at its finest. So, we&#8217;re talking about facilitation but can you explain to our listeners what do we mean when we say the word ‘facilitation’?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">It&#8217;s really interesting because depending on what part of the country you go to, some folks are really terrific at having created facilitation in their organizations and within their community groups and in some countries it&#8217;s still a very much of a brand-new concept. So, what I like to tell people is facilitation, in the purest sense, it&#8217;s really about helping a group as you as the facilitator. It&#8217;s helping the group get to their desired outcome. And I have two metaphors around that. One for your females in the audience that they might be able to relate to is facilitation is often like being a midwife. You&#8217;re not there, you didn&#8217;t create the baby, but you&#8217;re certainly there to help deliver the baby. And that&#8217;s what a facilitator does. You deliver the final outcome to the group. You help them do that.I&#8217;ve often referred to facilitation, it&#8217;s a lot like sailing, and you simply have to work with whatever arises. So, if you&#8217;ve got some stormy waters in the group, well, you have to deal with that. Whether it&#8217;s convenient or not, it really doesn&#8217;t matter. You have to be skilled and qualified to be able to deal with what comes your way. And all in all, in all facilitation you are helping the group move forward. And while your focus is on the group and on their task, you are also very much focused on the process and the people</p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Very well said.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">Now, you had asked me about facilitators. And then you introduced the show about facilitative leadership. There is a bit of a different side. What I just described was facilitators. So, facilitators really are guiding the process and helping the group dynamics and they&#8217;re very much experts in meeting processes whereas someone using a facilitative style, now that can be a facilitative parent, a facilitative best friend or a facilitative leader, and they really are partners and they&#8217;re both leaders, they may instigate to get conversation started and they are experts in both the content and the process. And as you might imagine, as we look at the world becoming so global where organizations have people from many different countries as part of their organizations, we have more generations working in one spot than ever before in our history, all different kinds of research are showing up and preferences, whatever it is. Having that ability to facilitate conversations is just critical for being a good leader.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Absolutely. And it is something that you and I have talked about a lot and there&#8217;s been a lot written on this. The idea that it is a leadership skill, it is not just something that should be designated to a select few when it comes to controlling a group norm, being able to bring the best out in others, being able to not necessarily have all the answers, as you said, being experts in the process, not the content, it&#8217;s a true skill in and of itself.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">And it&#8217;s very much of a mindset because the question when I&#8217;m coaching executives is “Where is your ego?” It&#8217;s hard to be neutral if your ego is heavily involved. Where does your ego go when you&#8217;re really trying to care for, I getting the group conversing well?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes. And so, you get on another passion of mine, being able to talk about it in executive coaching. And the similarities between executive coaching and facilitation and, to your point, I love how you said that actually, being able to let go of your ego, being able to let go of not having all the answers and really believing in the group as a facilitator or in the clients as a coach that the answers lie in them.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">And just on that ego thread that we&#8217;re following here, I will often tell leaders “The greatest power is when you can give up power.” That when they kind of tilt their head and they do like “What are you talking about?” And what I say to them is if you let the power that you don&#8217;t have to control the meeting, you don&#8217;t have to control the people, you give up the power and you say to folks “What do you think is the right answer?”, when another person feels that it&#8217;s a collaborative type relationship, recognizing that you have additional information as a leader based on your position, you give up that power a little bit, you will find that the other person will put you in higher regard, you gain more power in the end because you gain that respect and that credibility.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Absolutely. Very well said.Now, speaking of these skills, what critical skills would you say are needed by today&#8217;s leader to work across cultures, races, and ages because there&#8217;s a lot of discussion about that in the business world today?</p>
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<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">I would say that there would be three categories. The first one would be your personal capability. Is that within your DNA to be a leader? And that whole question of are leaders born or can you teach leaders. And please, let&#8217;s not go down that path. That will be about six more podcasts. So, your personal capability.And the second one is your ability to focus on the business because as a leader, and I can only assume you&#8217;ve talked about this in other podcasts, that my message to folks is if you don&#8217;t have followers, you probably aren&#8217;t a leader. You&#8217;re probably a really smart great person doing something on your own but you&#8217;ve got to be leading and having followers wanting to follow you. So, how are you leading the business and whatever that business focuses?</p>
<p>And then the last one is how are you leading the people within the business. So, it&#8217;s the business capital of the human capital and you’re your personal skills. So, within that there&#8217;s everything from, if you have those capabilities, are you resilient, can you take initiatives, do you have integrity and honesty and, in the business, can you drive results if you have technical and professional knowledge. Then you take a strategic perspective, the whole leadership speed, the big piece now is “Make mistakes. Learn quick.” Life moves really quickly. So, come on, you&#8217;re going to make mistakes.</p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yeah, constantly fail and pass. Actually, both – fail fast and fail forward.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">Exactly. I mean, even if you&#8217;re falling on your face, you&#8217;re moving forward. So, keep going, keep going.And then the last one is that human capital. Can you inspire others? Can you build those relationships? Can you collaborate when people are polar opposites of an opinion? And can you connect with others? Can you connect different parts of the world to bring people together? I&#8217;m also part of a UN Peace Coalition and in one of our meetings I was working with Kofi Annan and we had Pakistan and Israel. I mean, we were just working with all these different cultures. And boy, let me tell you, people have different views. So, how do you bring them together and look for that common red thread going through the conversation?</p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yeah, I didn&#8217;t realize you were working for the UN until I was preparing for the show. And then I realized that&#8217;s how she&#8217;s able to control us. We&#8217;re small potatoes.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">I mean, I have stories in Honduras. We had to stop a meeting at 4 o&#8217;clock because if we had to be on the road and be back on the main highway because if we didn&#8217;t, then motorcycles with machetes would come and kill us, which is an incredible motivation to end the meeting on time.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yeah, we get a little unruly at times but we will not be going to take a machete to you.</div>
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<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">Exactly.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Wow! That is something. So, yeah, you are definitely facilitating under adverse conditions. So, lots of experience on your end. So, thank you for sharing those critical skills with us that we should be striving me to hone if we&#8217;re going to be great leaders, 21st century leaders.Now, would you add anything else to the discussion that we had about the definition of facilitative leadership and what the competencies are that leaders should be incorporating into their portfolio of skills?</p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">I am so glad you asked, Eddie. And as you started this podcast, you indicated that we both are part of an organization called INIFAC or the International Institute for Facilitation. And what INIFAC did was we went out and we said “Okay, here&#8217;s what we think are six areas that we think are competencies for facilitators.” And we did a massive survey to find out if that was right and we surveyed facilitators, people who use facilitators, people who hire facilitators. And we weren&#8217;t correct, we weren&#8217;t correct. And we missed some of them. So, we went back to the drawing board. And I say that because INIFAC is very much about having quantitative data to indicate that we have the right competencies. And those competencies are a facilitator must have a presence, they must be able to stand in front of that room and bring that compassion and authority at the same time into the room with warmth and caring. They also have to be able to assess what the group needs and certainly what the client needs for a good meeting. They have to be able to communicate well. They have to be able to actively listen and process information quickly. And they have to be able to control the group to ensure that the group is productive but also very much a safe environment where people can work and feel safe to give their opinions. And the second last one is consistency. Are they a great facilitator on Monday and a horrible facilitator on Friday or are they consistent, you know what you get when you hire that person or ask that person to facilitate? And the last one is around engagement. Do they have an incredibly large toolbox filled with all kinds of tools for helping a group problem solve or decision-making events or actions or whatever it is or just to even raise the energy so that people can be in a meeting for three days and still want to stay in?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">All right, thank you. And we have an acronym for that. If you could just share that for us. You gave us all the details. What&#8217;s the acronym you use?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">So, again, it was Presence, Assessment, Communication, Control, Consistency, and Engagement and that spells word PACE. And because that there are three Cs in there, that&#8217;s like a C to the third power. And the acronym is PACE.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes, we think that all great facilitators know how to keep PACE.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">That&#8217;s right. And leaders as well, right? That kind of leaders, anyone using facilitative skills?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Excellent. Thank you for that clarification.So, if people want to know more about that, where can they find that everything you just mentioned?</p>
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<div style="display: table; margin-bottom: 30px;">
<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">Very simply they can go to the website. And that is INIFAC.org.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes, INIFAC.org. We&#8217;re going to recommend people visit there. And if people want to learn more about becoming a facilitative leader who is recognized for their skills, get a third-party endorsement of their skills, what level of certification does INIFAC offer?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">INIFAC, to be clear, is a certifying body. There are some terrific membership organizations out there. What INIFAC does is only certify. And we have a base level certification, a CCF – Certified Competent Facilitator – and then we have the next level up, the Certified Master Facilitator, the type of facilitator who knows how to manage extreme situations or know how to really keep people engaged. And, again, on the website, all the information is there around the scoring. It’s very much a quantitative assessment. And the best part is it&#8217;s virtual. So, you can do it at your own speed and from the comfort of your own home.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Excellent. So, INIFAC offers the highest-level certification in the industry. It is the Certified Master Facilitator. And so, that is third-party independent verification of your skills as a facilitator.Eileen, thank you for sharing this with us. And at this time, what we would like to do is pause for a word from our sponsor.</p>
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<p><em>This podcast is sponsored by Eddie Turner LLC. Organizations who need to accelerate the development of their leaders call Eddie Turner, the Leadership Excelerator. Eddie works with leaders to accelerate performance and drive impact. Call Eddie Turner to help your leaders one on one as their coach or to inspire them as a group through the power of facilitation or a keynote address. Visit <strong><a href="https://eddieturnerllc.com/">EddieTurnerLLC.com</a></strong> to learn more. </em></p>
<p><em>Hello, this is Charles Fred. I&#8217;m the CEO and Founder of True Space and you&#8217;re listening to the <strong>Keep Leading Podcast</strong> with Eddie Turner.</em></p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Alright, we are back. We&#8217;re talking to Dr. Eileen Dowse and she is telling us about facilitation and facilitative leadership. Now we&#8217;re going to transition and I want to have Dr. Dowse talk to us about agile leadership. Dr. Dowse, you’ve written a book entitled the Agile Business Leader. What is an agile business leader?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">Thanks, Eddie. And one of the things that occurred to me, and I was talking to a colleague and we started swapping stories about some of our clients, and we found that he was, he is still, a gentleman, an Australian living in Hong Kong and I was this Canadian living in the US. And in all of our worldly experiences with clients, what we found was clients were pulled in two particular vectors, two directions. And one is that the clients really have to focus on their business. These leaders, they have to focus on getting the business going, lead that business to success. And they also have to focus on their people because, I&#8217;m sure you&#8217;ve heard and I&#8217;ve heard you say this before, why do people leave a position a company? It&#8217;s because of the leaders. So, there&#8217;s that pull. And then the other thing we noticed was leaders have to have this capability, this DNA. It would be great that they have it but if they don&#8217;t put it into action, essentially, they&#8217;re a battery, they&#8217;re just sitting there not doing anything with it. So, there was this other pull that you have the capabilities and you put it in action. And as we talk more about this, what we decided was, in different leadership models, you&#8217;re a red, green, blue leader, whatever it is, we found that this four-point model created for roles for successful leaders. And the more we talked about it, we said “You know what, it&#8217;s not that you&#8217;re that leader or this a certain kind of leader. You have to be all four.” And those four words, someone who focused on the business and very much had the skills, we called them the specialist. So, Eddie, you are certainly a specialist at podcasts and social media and leading groups where I&#8217;m not a specialist. I’m a specialist at doing something else. So, that was one category.Someone who is still focusing on the business of putting it into action, they&#8217;re the strategists. How do they strategically get their business maneuvering through all the craziness in life and get the business to its success? So, that&#8217;s on the business side. And the other side, on the people side, someone who&#8217;s focused on people but focused more on themselves, they&#8217;re the champion. Do they have those skills, those abilities, almost like that emotional intelligence to be a good leader or conversational intelligence, which is now a big word of advice that Susan Glasser spoke of? And then it&#8217;s great if you have that but sitting in your office not doing anything with it, you could still be a champion but you&#8217;re not doing anything with it. So, someone who goes out there and puts all those skills into action are an enabler. And often we think of enablers, “I&#8217;m enabling you,” has a negative connotation. And this is really about enabling people to do well. And that is very much taking a facilitative leader role. So, the premise of this entire book, the premise of all the research we did and, again, we did surveys, we did interviews, the whole thing is you must be a Strategist, a Specialist, a Champion, and an Enabler.</p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">That&#8217;s an interesting take and I appreciate you explaining that. I&#8217;m holding a copy of your book and I&#8217;ll put this in the show notes for the audience to be able to see this book. And now I understand the four colors that you have on here and why you have them in a wheel. So, it&#8217;s not a matter of I&#8217;m red or yellow. I need to be all four. That’s very interesting,</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">Right. The logo for the Agile Business Leader is like kind of a very flexible stickman riding on a unicycle. And we made it a wheel because there are some times that you have to be more of an enabler and there&#8217;s sometimes you have to be more of a strategist and you must have access to all of those. And if you have a flat tire, if you don&#8217;t have that sort of emotional intelligence, you&#8217;re going to be flat and you&#8217;re going to start wobbling there. So, it&#8217;s going to make it harder to be in those other areas as well.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">And so, in your book you do a great job of defining those four but you also explain to people how they can figure out where they are and how they can take action steps to get to their desired state.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">Right. And, in fact, when I do training programs, I have folks fill out a self-assessment and then throw it out, wherever it is, a three-day program or a one-week program, whatever we do. They will check in again at the end of the week. And I will also give them some feedback based on that model. So, it&#8217;s something that they can compare themselves to and we&#8217;ll use it then for executive coaching to say “Okay, you’ve self-assessed yourself this way. Let&#8217;s see what areas you want to work on.”</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Excellent. So, clients have the opportunity to have the assessment, they have this book, they can have you leading workshop for them where they can learn more in depth through the three to five days and even do one-on-one as their executive coach. So, that&#8217;s wonderful.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">Thank you. And you know what, I&#8217;m now going to tease you, Eddie, because you pointed out that we hang out together. I just want to say what a wonderful agile business leader enabler you are. Brilliant, brilliant reframing and feeding back what I said. And that&#8217;s a perfect example here that a facilitative leader, a facilitator has to feedback and say “Hey, wait, am I understanding this correctly?” So, I thank you for modeling that behavior.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Well, that&#8217;s very kind of you to say. Well, I don&#8217;t have a choice but to do that, especially after you assessed me and made sure I got that corrected and learned to do a better job.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">I certainly hope you&#8217;re not there locking in the fetal position from that experience somewhere.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">It took me quite a while to get over it but I&#8217;m over it now but we all need those lessons. So, I humbled myself before you.So, you also give a really nice acronym for what agile means in your book and ABL, for the Agile Business Leader. Would you just like to share those briefly with us?</p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yeah, sure. So, the Agile Business Leader is just as it is, the ABL. And we really have entered into a world more so, I would say, in the last three to five years, everybody&#8217;s using acronyms, right from FoMos all over the place. The other acronym that we used is we had so many leaders that wanted to know a nice tool for coming up with a strategic planning model. So, we created a model called the Agile Strategic Thinking Model. And, in all honesty, what I find is I&#8217;m also using it for coaching. So, if you have any coaches listening, feel free to use this model. And it&#8217;s based very much by using positive psychology. There&#8217;s a lot of thinking out there that if you talk to a person and focus on someone&#8217;s problems, not only do they feel terrible, then they may say “Wow! After our conversation, I thought I had three problems. Now I realize I have 10. And I feel really bad” as opposed to more of us like a solution focused and saying “Let&#8217;s take the best of what is and use that as the momentum to move forward to make changes.” When you do that, the human psyche is much more likely to want to go on that journey with you. So, that&#8217;s what the Agile Strategic Thinking Model Approach does. So, the A in that acronym stands for ‘Assess’ the situation. If you were to tell me “Eileen, I want to double the size of my podcast audience,” we would have a conversation and say “Hey, what&#8217;s the suspicion that it might not be that way?” So, that&#8217;s using it for both strategic thinking and if I was doing some coaching. G in the AGILE model stands for ‘generate’ or ‘generating’ an understanding of our strengths. Rather than saying “Well, why is it not working, Eddie? What are you doing wrong, Eddie? What do you feel, Eddie?”, what we might be saying is “Eddie, tell me about why you are so great at these podcasts. People are listening. People are listening all over the world. What are you doing that&#8217;s really working well?” And then, suddenly, the other person is kind of on board. I mean, “Hey, why wouldn&#8217;t you want to do more of what&#8217;s working well?” Then the I in the AGILE model is for ‘Innovating’ a desired future state. This is saying “You know, Eddie, if I had a handful of sea dust and could just throw it on the situation, the perfect world, if a miracle could happen, what would be that perfect state for you, that desired state?” And we get silly, and we brainstorm and we come up with wild and crazy ideas. And the L in the AGILE model is taking those strengths that you came up with and that creative idea that you came up with and putting it together to get a little bit more realistic to say “Okay, what could we really do?” If any of your audience has the opportunity to watch Netflix and has watched that show Black Mirror, there is a whole different kind of thinking out there like we&#8217;re being like black screen on your phone and just that technology is clean. And so, the whole concept of what is possible has gotten smaller and smaller right now that anything is possible. And then E stands for the ‘Evaluate’ and create options – “All right, what are you going to do next week? What are you going to do next month? Let&#8217;s make it happen.”So, that&#8217;s the AGILE model.</p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Excellent. Thank you for sharing that. AGILE, it has more than one meaning. So, listeners will be able to dig deeper into that by reading your work or by reaching out to you.So, one last thing I want to share. You&#8217;re just so fascinating. You covered a lot of ground. And some of the work that I&#8217;m doing for a client, and you actually have supplied the content for that client and you wrote a white paper that is what the designer read and thought “Wow! We need this as a part of this curriculum.” And you explore what accountability means for leaders. Can you tell my listeners what the difference is between accountability and responsibility from your research?</p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">Happy to. And a little bit of backstory here. My dissertation was on what personality traits contribute to accountable behavior. So, I kept hearing everybody say “No, we need more people to be accountable in our organizations.” And I said “Well, here&#8217;s an idea. Hire an accountable person.” So, I really dug in deep on what is accountability. And if you just take from the actual structure of the word, accountability is your ability to account for your actions. And sometimes it gets confused with responsibility which is your ability to respond to a task. When you think about it like that, responsibility is taking the necessary action for carrying out an assigned task and saying “Yep, I&#8217;m going to do that” whereas accountability is really about being answering or answerable to your actions. And then that bodes a whole bunch of question about “Well, then, who can be accountable?” And if you think someone who has any type of mental disability or in any way challenge, do they have rational behavior? Anyone who has any type of mental illness, can they be accountable for their actions? The answer is no. If I&#8217;m agreeing to be on this podcast and I&#8217;m currently based in Dallas, if there&#8217;s a tornado here, which there almost was two days ago, if there was this unforeseen event, should I be held accountable for not being on this podcast? No. So, you can&#8217;t be accountable for unforeseen events or held accountable. And then what about this conversion where if your expectations and my actions were so divergent, it wouldn&#8217;t work. So, you can&#8217;t be held accountable. Think about that. And then what can you be accountable for? There are three things. You can be accountable for finances, so the money. You can be accountable for fairness. And you can be accountable for performance. And, as you and I have spoken in the past, this conversation has really started getting people to think about it. I think we work very loosely around accountability. Everybody wants people to be accountable but it&#8217;s not so easy.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Yes. So, in more cases we need to look for people to be responsible but have a person that is accountable for responsible people.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">Exactly. And just as a fun little side note. What I found with these traits was it really just came down to there were like 14 full traits for an accountable person but if you broke them into two categories, commitment and self-management were the two areas that make up an accountable person.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">All right. Well, very good. I&#8217;ve enjoyed your sharing this and getting us to think differently, Dr. Dowse. So, if I were to summarize what I&#8217;m hearing in our conversation today, it would be that leaders of the future are facilitative and agile and now I&#8217;m going to also add accountable.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">There we go. There we go.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">So, what advice or words of wisdom would you share with the listeners on the <strong>Keep Leading Podcast</strong>?</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">Words of wisdom. We have talked so much during this program on about being agile and thinking differently and all my work around the world, there really is no one right answer. You go into a country and you cannot go in thinking that you know it all. You really have to be very agile in your thinking to work with others, to lead others, to encourage and engage others. So, I am reminded of a quote, I think it&#8217;s like from 1963, so long ago, and this probably tells of the way I live and the way I think and it&#8217;s an unknown author. So, sorry, if you&#8217;re out there and you came up with this, please tell me because I would love to quote you. And the quote is “Today&#8217;s mighty oak is just yesterday&#8217;s little nut that held its ground.”</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">“Today&#8217;s mighty oak is just yesterday&#8217;s little nut that held its ground.” All right. Well, thank you for that. Meaning that there&#8217;s hope for us all. You have to be resilient.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">I&#8217;ve been that little nut for a long time.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">My wife says I&#8217;m still a nut but that&#8217;s another story.Well, wonderful. Where can my audience learn more about you?</p>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">Well, they can certainly do any kind of search. I&#8217;m all over Google these days. And if they would like to contact me or know more specifics about me, they can contact me on my website at <a href="https://human-dynamics.com/" target="_blank" rel="noopener noreferrer">www.Human-Dynamics.com</a>.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">Excellent. Well, I have thoroughly enjoyed speaking with you, and you&#8217;re just someone who I look up to and admire tremendously. So, thank you for being on the <strong>Keep Leading Podcast</strong>.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Dr. Eileen Dowse:</strong></div>
<div style="display: table-cell; vertical-align: top;">Eddie, it has truly been an honor and very much a delight. Thank you.</div>
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<div style="display: table-cell; vertical-align: top; width: 150px;"><strong>Eddie Turner:</strong></div>
<div style="display: table-cell; vertical-align: top;">And thank you for listening. That concludes this episode, everyone. I&#8217;m Eddie Turner, the Leadership Excelerator, reminding you that leadership is not about our title or our position. Leadership is an activity. Leadership is action. It&#8217;s not the case of once a leader, always a leader. It&#8217;s not a garment we put on and take off. We must be a leader at our core and allow it to emanate in all we do. So, whatever you&#8217;re doing, always keep leading.</div>
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<p><em>Thank you for listening to your host Eddie Turner on <strong>The Keep Leading Podcast</strong>. Please remember to subscribe to <strong>The Keep Leading Podcast</strong> on iTunes or wherever you listen. For more information about Eddie Turner&#8217;s work please visit <strong><a href="https://eddieturnerllc.com/">EddieTurnerLLC.com</a></strong>.</em></p>
<p><em>Thank you for listening to C Suite Radio, turning the volume up on business.</em></p>
<p><em>The Keep Leading!™ podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn.</em></p>
<p>The post <a href="https://eddieturnerllc.com/keep-leading-podcast/kl028-the-agile-and-facilitative-leader/">Keep Leading!® Podcast Episode 028 | The Agile and Facilitative Leader | Eileen Dowse, Ph.D.</a> appeared first on <a href="https://eddieturnerllc.com">Eddie Turner</a>.</p>
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